Bunches.co.uk Reviews

4.7 Rating 202,013 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the flowers didn’t even last 7 days won’t be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review Leanne, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Delivery was attempted on Wednesday but my friend wasn't in, they left a note saying they would be re-delivered on Monday, by the time my friend received them they were not a pretty sight!! I would have thought they would be left with a neighbour or re-delivery attempted sooner. Such a waste of money.”

Helpful Report

Posted 7 years ago

Thank you for your review Joanne, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Order was a day late (was my mother's birthday). They were delivered the next day, which was also much later than the text I received from the delivery driver. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review Emma, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Arrived a day before I asked and I was embarrassed when I seen how small the bunch was for the price I paid. I have used other complaines that had much better quality for the same price. The order journey is really quick and easy but I think photos need to be more realistic to save dissapointment.”

Helpful Report

Posted 7 years ago

Thank you for your review Liv, I'm very sorry to hear of your disappointment regarding both the delivery and the of the size of your recent flower gift. We would be very happy to look into this matter further, .please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I have never had a problem with bunches before but I ordered flowers on 28th Feb to be delivered to a friend of n 7th march for her 60th birthday and they did not arrive until 9th.”

Helpful Report

Posted 7 years ago

Thank you for your review Lesley, I'm very sorry to hear this and for the disappointment this non delivery of your recent flower gift has caused. We would be very happy to look into this matter further please could you get in contact with our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I ordered a plant for my Mum on mothers day for the simple reason I thought this would last longer. However although the container was lovely the actual rose plant was of poor quality with few flowers in bloom and leaves were also lank. The plant was also extremely small and certainly not worth the money paid . Mum is terminally ill and hoped to brighten her day but sadly the rose concerned wouldn't have done this”

Helpful Report

Posted 7 years ago

Thank you for your review Deborah, I'm very sorry to hear of your disappointment regarding your recent plant gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Arrived too early and no water for flowers. They need lots of water when I got them”

Helpful Report

Posted 7 years ago

I’m sorry to hear that the flowers you ordered arrived too early on the Royal Mail First Class delivery service chosen. I trust the flowers perked up after watering but if not, please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. Thank you

Posted 7 years ago

“My order was at least 4 days late.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your late delivery Victoria. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you. Many thanks

Posted 7 years ago

“Delivery came on time. Flowers aren’t the same as appeared on photo. Also didn’t write my message on the card.”

Helpful Report

Posted 7 years ago

Thank you for your comments Maisie. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you straight away. Many thanks

Posted 7 years ago

“A long Box containing two bunches of very dry and wilted flowers, with no water or moist holdings - was left on my Mothers doorstep. I have no idea how long they were there, but I know that no-one rang the doorbell or knocked on the door, as both my Mother and Father were at home. It was only when I rang them to find out if she liked her flowers that she went outside to see what had happened to them – and found the box on the doorstep. I am very embarrassed and disappointed with the lack of quality regarding the wilted flowers and poor delivery.”

Helpful Report

Posted 7 years ago

Thank you for your review Nas, I'm very sorry to hear of your disappointment regarding both the delivery and of the poor condition of the flowers within your recent flower gift. I have taken a look into your order and can see that it does appear that one of my colleagues from our Customer Support Team has been in contact with your recipient of this gift. I can also see that this matter has been looked into further and that this issue has now been rectified. Thank you

Posted 7 years ago

“Flowers were underwhelming for the price and half of them were dead upon arrival”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I’m sorry to hear about your disappointment. If you can contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 7 years ago

“The flowers I received for Mother’s Day are the most pathetic bouquet I have received ever. They are in the stage that I usually throw away as looked like past the display date. Its a shame my sons paid for them to make my day but they annoyed me as I feel they have been ripped off. And I cant tell my sons as I dont want them to feel bad. Please if you’re into this business, show that you care and only send the quality that you yourself would like to receive.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointment Mel. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will make this right for you. Thank you

Posted 7 years ago

“Ordered flowers, balloon and teddy. The teddy wasn’t delivered”

Helpful Report

Posted 7 years ago

I’m sorry to hear about the missing teddy Colleen. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will make this right for you. Many thanks

Posted 7 years ago

“I’m not happy is an understatement, ordered beautiful flowers for my mum for mother’s day on Monday with a selected date of Friday or Saturday for delivery they haven’t turned up and now I have no flowers to give my mum for mother’s day! Not happy at all”

Helpful Report

Posted 7 years ago

Thank you for your review Taylor, I'm very sorry to hear on the non-delivery of your recent flower gift and for all the disappointment this has caused. I have taken a look into your order and can see that you have been in contact with our Customer Support Team who have been looking into this issue further for you and that this has now been rectified. Thank you

Posted 7 years ago

“When my flowers weren't able to be delivered on the day I'd specified due to bad weather, they rescheduled it for 4days later!! What happened to the next day? There was no reason why it was so late, and I wasn't refunded the extra I'd paid for my specified delivery day.”

Helpful Report

Posted 7 years ago

Thank you for your review Angela , I'm very sorry to to hear this and for the disappointment this matter has caused. We will be very happy to look into this further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively on 0800 626 249. Thank you

Posted 7 years ago

“I received a bunch of flowers today from my daughter, I don’t have the heart to say they arrived half dead maybe it’s because freesias don’t last long but the heads had come off too, disappointed especially when she could of picked up a bunch from a supermarket cheaper. Last years was the same but I put it down to busy times and not getting the box until a couple of hours after they had been delivered as they had been left with a neighbour as I was out.”

Helpful Report

Posted 7 years ago

Thank you for your review , I'm very sorry to to hear of your disappointment this matter has caused and we will be very happy to look into this further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively on 0800 626 249. Thank you

Posted 7 years ago

“I am bitterly disappointed. My 90 year old Mother will not be getting her Mothers Day flowers. I ordered them for 4th March, as she will be out on the actual day. There was no delivery. Customer Services was apologetic and promised a full refund but were unable to explain what had happened. I would have appreciated an email explanation after my complaint. With such uncertainty and lack of communication I won't use the company again, which is a great shame, I've used them for many years. Carol”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the non delivery of your recent flower gift. As you have mentioned I can see from our records that you have been in contact with our Customer Support Team who have continued to look into this matter further and that this issue has not been rectified. Thank you

Posted 7 years ago

“Ordered birthday flowers to be sent to my daughter in law hundreds of miles away. Arrived promptly so I was happy with that aspect, but when she sent me a photo of them, I was very disappointed at the number of blooms in her vase. I allowed for the fact that they were mostly just buds, so delayed contacting you until she sent me a photo of them after they opened. They bore no resemblance to the full vase in your advert, so I was most surprised and shocked as a Senior to find that I had wasted my money on such a paltry bunch of flowers. I realise one has to factor in the cost and wrappings and delivery but have in the past used the same method of celebrating distant friend’s occasions using various on line companies with no such disappointments.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to to hear of your disappointment this matter has caused and we will be very happy to look into this further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively on 0800 626 249.

Posted 7 years ago

“Hi I'm sorry to have to complain. The flowers and cake arrived on the right day but they were literally frozen solid. I understand the snow was bad that day but my daughter was very disappointed with her birthday flowers. Maureen Rockett”

Helpful Report

Posted 7 years ago

Thank you for your review Maureen, I'm very sorry to to hear of your disappointment this matter has caused and we will be very happy to look into this further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively on 0800 626 249.

Posted 7 years ago

“To receive the flowers was the loveliest! however they arrived battered and certainly not fresh which is most disappointing knowing the price and that they had been ordered only the day before.. nothing like the picture on the website!”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to to hear of your disappointment this matter has caused and we will be very happy to look into this further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively on 0800 626 249. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,013 reviews