“Used bunches for years and never had a problem but delivery was three days late which was very disappointing as it was a big anniversary surprise. Maybe because of Covid-19. Will use them again though.”

Helpful Report

Posted 5 years ago

“Very disappointed after ordering many times, ordered the chocolate cake with flowers for a friend the cake was a square brownie type cake it was dry and the chocolate had the grey tinge to it, I was very embarrassed when my friend messaged.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the cake that arrived with your gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ok the flowers were lovely but bunches need to look at their delivery method. Flowers did not arrive until 7 days after ordered. Missed delivery meant their destination was left a calling card. Maybe it's just due to the pandemic but next day delivery is possible with almost everyone else.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. The date the gift is ordered bears no relevance as to when it is dispatched. We do explain in our delivery terms we dispatch gifts 1 day prior to your selected delivery date. Our free delivery service is not a guaranteed delivery service and the gift can take up to 3 working days to arrive. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards - Bunches

Posted 5 years ago

“The flowers were beautiful and well packaged but sadly only lasted for 4 days”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers for my neice she wanted sent to her gran for her 90th flowers she received the day after her birthday what we didnt mind but we paid for a 90th birthday card and put what we wanted wrote inside,card was left blank”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Order was complete and delivered on time but the card was left blank which made for some embarrassing conversations from the recipient to find out who sent them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Pretty bunch of flowers that disappointingly did not last long enough for the price paid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordering process was simple and flowers eventually very well received. Unfortunately they were ordered for a very special birthday of our dearest friend but arrived 2 days late. Therefore we were disappointed especially as we could not meet up due to COVID.”

Helpful Report

Posted 5 years ago

“Looked lovely arrived on time but not a lot of flowers for what you pay”

Helpful Report

Posted 5 years ago

“I wanted my flowers delivered on the 27 July but it only showed Courier delivery at £5.99 and no free delivery option. I had to get them delivered on the 25th to be able to get free delivery.”

Helpful Report

Posted 5 years ago

“Lovely bunches of flowers and Prosecco ordered for my friends (should have been) wedding day. Wanted to make the day special and a lovely surprise for her and her future husband. Very disappointed when neither the Prosecco or the flowers didn’t turn up on the actual day as promised by the suppliers. We had to ruin the surprise by asking if she’s had a delivery. On the email confirmation it specifies that “this order is guaranteed to arrive on the day of your choice” we had also paid a high rate for the delivery. I understand with covid that delivery’s can be unpredictable. It did turn up the day after however the moment had been a little lost by this point. I’m not disappointed by the products as they were of a high standard (not the battered box it arrived in) The delivery let the package down especially what should have been my friends special day, not the day after.”

Helpful Report

Posted 5 years ago

“First time customer of Bunches and I purchased the gladioli. Very fast delivery, they arrived the next morning. Unfortunately the stems were all different lengths, with some so short that it was impossible to place them in a vase without some of the flowers being under water. Meanwhile other stems have snapped in two as the flowers bloomed - all the stems of one type have done this, regardless of the size of vase. 7 days on (bearing in mind the 7 day fresh guarantee) the lower flowers have died and the whole effect is rather sad. I bought a £5 bunch of gladioli from Tesco last year and they not only flowered beautifully, but they continued flowering for two weeks (unusual for gladioli). I had hoped for better from Bunches.co.uk and won’t be buying again, sadly.”

Helpful Report

Posted 5 years ago

“I've been using Bunches for quite a few years now. Although the products are lovely I'm finding the prices becoming rather high and non of the small gifts that were free have to be paid for. Getting out of my price range.”

Helpful Report

Posted 5 years ago

“I have to say that the flowers I received from a friend were beautiful and almost lasted 2 weeks. But on the strength of this, I ordered some for my sisters anniversary and have to say there didn't seem many flowers and not lasted 1 week.”

Helpful Report

Posted 5 years ago

“flowers looked exceptional on web page, however when they arrived and I was sent a photo I was disappointed how sparse they looked compared to the web advert. On a positive note I requested a different delivery date to the one I originally picked, the customer service was brilliant and organised the new delivery without any problem.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Not enough flowers not up to your usual standards.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not happy with the flowers I sent this time only got carnations no greenery looked rearly bad for the £16 I paid .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image, this bouquet does not have any greenery supplied as advised on our description. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“After seeing the photos I wasn’t amazed at the size of this bunch of flowers, it looked like something you could get from a supermarket. It’s a good job I had a voucher otherwise I wouldn't have been pleased with what I had paid for. Nice colour, just little flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Arrived 2 days late. Very pretty but lots of the flowers are dying already after 2 days”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Why was I charged a delivery fee ?Yr advert says no delivery charge in UK Please respond to my email”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy you were charged for your delivery. We can confirm that we are currently not offering a free delivery service on a Monday, however you can select a Delivery for a Monday via courier service. This information is available on the calendar when your preferred date is selected. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews