“Flowers died within 4 days.”

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Liked the website but would have been nice to know they had been received OK 😊”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. We offer a free delivery service to help keep the costs down for our customers and we do explain this service is not traceable. We do offer a courier service for customers who wish to track their gift, this come with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Initially looked lovely but after less then a week looking a bit worse for wear which is a shame”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I thought the order process was very good but I feel the quality and value for money could have been better. The amount of stems for £18 was quite small, considering what you can get at the supermarket for the same price. As it was a gift I was a bit disappointed overall unfortunately”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers have been good but have not been arriving on the Birthday date which is a shame my Mum was 92 last week & her flowers came a day after her Birthday so I didnt see them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The recipient wasn’t home so flowers taken to a depot of some sort. This was closed due to COVID on numerous occasions. It would have been better to leave on the doorstep. I have used bunches many times over the years but won’t bother again. At least until COVID is over.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient was not available to accept the gift when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property, however this is at the discretion of the delivery driver and cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered the Rainbow Bunch and The flowers came with out the Gypsophila.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered the £16 12 carnations. The flowers were a bit scrawny - not what I expected given the glowing reviews. But they are lasting well. Delivery was not on the day booked but assume that's due to Covid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. the delivery service that was selected on this occasion was our free delivery, this is a 1-3 working day delivery and your preferred date cannot be guaranteed. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Was disappointed with life span of the bunches I bought. Great online service. Fast order, delivery and great communication. So overall ok”

Helpful Report

Posted 5 years ago

“Good speedy service and flowers are nice”

Helpful Report

Posted 5 years ago

“Hello, thank you for the prompt delivery - however the cake was mushed and the packaging was slightly torn but it tasted okay. The cake was the only downside.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were very nice but delivery was a day late. The flowers were for my sister to let her know I was thinking about her on the anniversary of her little girl’s death and I especially wanted them to arrive on that day. Unfortunately they did not arrive until the following day even though I had selected the correct delivery date.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“As someone who has sent flowers using bunches I wish you would have a tracking system so the person sending them knows if they've arrived”

Helpful Report

Posted 5 years ago

Thank you for your review. We offer our free delivery service to help keep the cost down for our customers, this service is not a traceable service, however we do offer a courier service which provides tracking, this is comes with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Beautiful bouquet of flowers, arrived exactly when it was supposed to, so quick delivery. within 5 days the flowers began to wilt & the jug I purchased extra leaks really bad so my mother in law couldn’t use it 😔”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was disappointed they weren't delivered on the day”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The peonies that we’re ordered arrived a bit battered and wilted. After some loving care they were slightly salvaged. They were also 2 days later than ordered even though they were ordered over a week in advance.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“This review largely concerns problems with the delivery courier (Royal Mail). This is the third time I've used Bunches to send flowers and previously delivery has occurred on the requested day and the flowers have been beautiful, no complaints. For my most recent order, however, for a relatives birthday delivery was attempted at 7am on selected date (Tues 23rd June). This is hardly a sociable time to deliver. However, the recipient was home and would have answered if more effort had been made i.e. knocking a bit louder! The instruction to leave with neighbours was also apparently ignored and flowers were taken away to postal depot, despite the box clearly stating goods were perishable. The recipient attempted to collect the parcel later the same day only to be told this wouldn't be possible as depot was closed and collection wasn't possible until 2 days later - on the 25th. When they were collected the flowers were in ok condition but were already fairly open and therefore didn't last as long in the vase. This really isn't acceptable for what was meant to be a birthday gift - causing stress and inconvenience for the recipient of the flowers and goods not in their best condition. I'd be wary about using Bunches again now as a result unfortunately.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you shortly to resolve this. Kind Regards - bunches

Posted 5 years ago

“Two bouquets ordered disappointed with one of them but one was beautiful. Prompt delivery”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived on time. However I have ordered from bunches before and been incredibly impressed with the longevity of the flowers. But this time they had wilted and died in a matter of a few days. Not as impressed as I have been in past orders. Hopefully this is a one off!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Delivery was on specified day, flowers looked great.. but unfortunately died a lot quicker and expected”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews