“Usually happy with Bunches service but something went wrong here. Flowers did not arrive on agreed day and by the time the recipient got them two days later (an 80 year old having to travel 7 miles to collect at main Post Office as the redelivery offered was 3 days after initial date), many flowers were dead or past their best. Not Bunches finest moment with us.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear about this, we will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“My last order. Recipients claim the house was full and they didn’t hear the door when delivery arrived, to find a card for the flowers to be picked up. This is now taking forever cause the family is busy and it’s inconvenient for them to go out of their way to pick up the flowers.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery . The delivery policy is that if there is no answer for the gift to be accepted this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“the flowers arrived 2 days late. not particularly happy”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Received some flowers as a birthday gift and looking on the website to send some to someone else I hadn’t received the full bouquet so no wouldn’t recommend or use”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I usually order flowers for delivery out of town through Next or M & S but this time as my relative lives in Kirkham (I live in Hull) I thought I'd use a local firm in Kirkham but I was disappointed to find that to ensure the flowers were delivered on her birthday I had to pay £5.99 delivery & also £1.50 for a card. All in all more expensive than either Next or M & S. Sorry I wont be using you again even with 10% discount.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our services. We are a flowers by post company and not local to Kirkham. Our free delivery service is based on a 1-2 working day delivery and our flowers are sent via Royal Mail. We do offer a courier service to arrive on a secured date, however this service comes with an additional charge. We do provide a free gift card with all of our arrangement, if an upgrade to an occasion card is required this comes with an additional charge of £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 years ago

“I feel somewhat bad giving a poor review as service was actually pretty good as were the little extras. I feel i have to give the bad review for the flowers as they were my main priority. The flowers came very wilted and squashed inside a cardboard box. Very poor quality flowers.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Flowers were totally disappointing for the money! Smallest bunch I’ve ever seen, it look insulting and I was embarrassed for the recipient”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed with the flowers. Small selection, nothing like the fowers advertised.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers very poor quality flowers they started to flop after three days. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Disappointed, flowers did not look fresh”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I am afraid I was very disappointed with the flowers that I purchased. There was not half the flowers that was advertised sent. Mrs S Shepherd.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the gift you purchased. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they can appear a smaller bunch on arrival. If you would like to pop an email over to us including the amount of stems received, we will gladly look into this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I have always be very pleased with Bunches and always given a good review unfortunately in this instant I am not pleased! I ordered the flowers to be delivered on the22nd of May on recieving this review request I looked at the confirmation only to find you had delivery down for the 8/5 dont know how you could have delivered then because there is no one at that address until 21/5 I hope to goodness this is a mistake on your behalf.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear that the flowers were sent on 8th May. When an order is placed we do rely on the information provided at the time the order is placed. We do send an email confirmation as soon as the order is placed so the details can be checked and any changes made if need be. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“I ordered flowers for a friend's birthday on Monday 29 April for them to be delivered on her birthday on Saturday 4 May. They didn't't arrive and when I rang Bunches on the next working day (Tuesday 7 May) I was told they would probably arrive that day at the latest. They actually arrived on Thursday 9 May thus completely spoiling the surprise for my friend. Naturally I had to tell her what to expect once they didn't arrive and then to let me know when they had.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers for an aunt's birthday.. Due to arrive Saturday. Delivered Tuesday because of the bank holiday. I heard nothing from Bunches and only found out when I asked my aunt if she liked her flowers (that she hadn't received). When she did receive them, some of them were a little dry/ withered. I'll stick with Bloom & Wild for future orders.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Couple problems in the past with flowers arriving either already in decline or dead before they have bloomed, however several orders have been received in good condition. Only real issue during the dispute was having to prove the date and time that the flowers were received in order to get a new order placed.”

Helpful Report

Posted 6 years ago

“My flowers didn’t get there on time! I was very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I’m sorry to say but I am very disappointed with the freesias. They were delivered a day late, which was not a problem, but may have contributed to the fact that they were delivered on Tuesday but dead by Saturday. I had several bunches and all were in cool rooms and out of sunlight, but they didn’t last.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Flowers did not arrivei n time, despite giving plenty time. When phoned to find out why, the female on the end of the phone was most unhelpful. In the end the flowers arrived two days late - pretty useless when it was for a birthday”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been unhappy with our service. If you would like to pop an email over to us at flowers@bunches.co.uk, we would be happy to look into this further for you. Kind Regards- Bunches

Posted 6 years ago

“If that was a "large" bouquet that I ordered, I would hate to see what a regular bouquet looks like. Beautiful flowers but so few of them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered my best friend the Tulips and Freesias. The bouquet was small, it had 3 yellow tulips and a few freesias. A very poor sad looking bouquet. As a apology they sent me a new bouquet but not what I requested, they sent me carnations which I hate. Dreadful service. Now waiting to hear follow up from 1st bouquet. Not sure that will happen! Do not recommend at all”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear of your disappointment. After reviewing the order I can see that our customer support team contacted you on 1st May with further information. Kind Regards- Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews