“Not very happy roses did not last long”

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Ordered a bouquet for a special occasion but the flowers were not delivered until two days after the occasion even though I ordered them two days in advance.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear y your recent flower gift arrived later than expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Was very disappointed by the size of the bunch that arrived how ever the flowers were beautiful”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the size of the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“We ordered a bunch of freesias and tulips in a glass bowl with a rope handle. All the recipient got was a bunch of flowers - no bowl.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do not provide vases with our flowers gifts the image on line is for display purposes only, this information is explained on our website. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I've used bunches for many years and they have always been reliable but it seems like the prices are gradually creeping up and the quantity of flowers is reducing. I always used to consider bunches to be "Good Value for Money", now I am finding them to be quite expensive for what you get. Sent Freesias and Iris's to my cousin for her birthday last month and visited her a few days later. Although the flowers were pretty and healthy, I was shocked to see how few she had received and didn't consider it good value at all. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We do provide the bouquet content in our description. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“The order arrived a day late and the flowers were damaged. I will add that this is most unusual as the punctuality and quality is usually excellent”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“You sent the flowers I ordered to my sister which was good. She was very pleased with them. I had also paid for a special card. But that did not turn up with the flowers. So she was puzzled. Who were the flowers from ? She eventually phoned you to find out. They apologised and told her that I had sent the flowers but they had forgotten to include the card. So she phoned me and said thank you. We had a nice chat on the phone. But I could have done that anyway. Flowers turned out to be a subject of conversation - but not quite the sort of happy surprise intended. It was a Diamond wedding anniversary. I doubt whether we shall be able to try again for the Platinum.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. After looking into your order, we can see that you have been in touch with our Customer Support team and this matter has been resolved for you. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Whilst I didn’t expect a huge amount of flowers for £19.99 I did expect a lot more than my wife received. We don’t have a vase that small to make it look like a bigger bunch. Considering how much and how pretty I could have got from even a supermarket I will seriously doubt ordering again. Such a shame as it is a great concept.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered an XL bunch of flowers which arrived via post. The bouquet was far smaller than anticipated and tops of all the lilys were crushed. The lilys never opened. Bunches customer service were excellent in handling the issue. I have ordered previously for a friend but never did find out what the bouquet looked like. My worry now is that it was a tiny bouquet that was possibly substandard. For the money I would have expected better in all honesty, but the customer service was very good.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that the bouquet that arrived was the standard bouquet rather than the larger size. I can see however that this was rectified by our customer support team and a further bouquet was sent. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Expected deliever for the Friday and not got till sat won't b using these again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“First time using this website and although the flowers were beautiful, I also ordered and paid for some chocolates that didn't arrive!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the box of chocolates were missing from your order. We will be in touch with you very soon to make this right for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“The flowers we first got were the type I ordered but were not the right quantity and I never was told why this happened, other flowers were sent to say sorry but roses died after 4 days poor performance all round Will never use company again”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“flowers starting dropping and heads falling of .not impressed with these flowers for my wives birthday, not happy. will not be using this company again”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we ave popped an email over to you. Kind Regards - Bunches

Posted 6 years ago

“Flowers were half dead and did not last more than 2 days.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Having used Bunches for many years to send flowers to my Mother with no problems, I was very surprised when she told me I should find another supplier due to the poor quality of the flowers she received. Having never seen the flowers Myself I cannot verify how accurate this is but I would be nervous at using Bunches again in future.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care with our blooms to make sure that the receiver get the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Very small bunch of flowers. Even the carnations were small. Not impressed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Wasn't very happy with the height and size of the roses for the price, also they looked dead after a day.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time and were correct selection but most disappointed with the quality of the tulips. Won't be using Bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Disappointing. Flowers arrived in poor packaging; badly presented And they could have been left in a safe place on day they were required instead of being returned and delivered a day late and missing a wedding anniversary celebration.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed with flowers received plus wrong card sent. After numerous emails doubling up on information. Another bunch was sent. The flowers looked nothing like what I ordered.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews