“Very very disappointed with the flowers I ordered. Very small bunch for the money. Don’t think I’ll use again. Positives: Delivery was prompt and parcel well packed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I purchased a bunch of flowers for mum on mother’s day. (Spring roses). When they arrived the box was very big but we were all disappointed by the size inside. Very small bunch. Mum put them in a vase and by Tuesday the leaves were dry and falling so did not live up to the 7 day freshness guarantee. Not impressed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I was disappointed when I saw photo of my recent purchase. The photo on the website appeared full whereas it was quite sparse.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I had brought my mum Mother’s Day flowers and I had paid for them to arrive Sunday, I was very confident the flowers would be good as I had brought several times but this time I was disappointed.. flowers arrived opened and when we put them in the water they just drooped and on the Wednesday we had to bin them as they were such a mess. Don’t really complain about things but I felt this time I had to.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Looks much worse than pictured”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time however the quantity and size of the bunch was not what I thought I would be getting after ordering from the picture on the website.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to be help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I have used your site for many years and the service was good. However my recent purchase was very poor. The flowers had almost died when my 80 year old mum received them. It seems that they were very late with the delivery. I would like to hear what you have to say in this case.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Little disappointed to say the least that flowers delivered for Mother’s Day didn’t even survive until the 4th April, not what I was expecting.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very basic little bunch of carnations gypsophilia and astromelias - only a little better than a cheap supermarket offering. The fact that they came several days too early for mother’s day was a little irritating too.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Purchased Mothers day Flowers they looked beautiful in the website picture but very disappointed with what arrived definitely not worth the money paid sadly so won't be using again 😕”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Sadly we were a bit disappointed overall. The delivery was by my usual postman despite paying the extra, which was unexpected. If Id have known this was the method of postage I'l might have opted for regular delivery. Didn't notice if this postal method is declared on site. I was looking forward to a nice size bunch considering the size I ordered. In my opinion The size was not the comparable to the price charged. Another company had flowers ordered for the same recipient, same amount of money but bigger bunch and delivered by courier for less fee. The blooms were pretty, but considering they were spring flowers for a birthday surprise, it was, sad and disappointing to see most of the flowers had died already by Friday (delivered on Monday). All were dead by Saturday. I do think sending them out so early was a factor in the length of shelf life. And delivered by Postal Service didn't help either due to unknown conditions during delivery process. Unfortunately I will not order from your company again. Incidentally, the competitors flowers delivered are still going on day 8.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The Flowers arrived in time but with no greenery making the large bouquet ordered seem disappointingly small. The flowers unfortunately did not last, the iris’s died within 5 day and the freesias in 7. Overall I was very disappointed with the flowers and would have had a much larger, longer lasting bunch for a fraction of the price from a local supermarket. Sadly, I wouldn’t order from bunches again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Well the bunch of lilies were amazing and beautiful had to split across 2 vases however the other floral bouquet pink confetti was shocking it wasn’t even enough to fill a single vase and I could have picked a better bunch for £5 from Lidl”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“it was very unfortunate because the recipient was taken to hospital. I asked for the flowers to be left on the door step so that her grandaughter could collect them but this was not done. consequently I do not know what happened to the flowers.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The Flowers were Beautiful but It wasn't made clear that I had ordered them in Boxes which I would not have done if I had realised, also I received a text saying I would be told within the hour when they would arrive but I didn't and there was an email on my Computer so I don't go on the Computer until 12.00 so I didn't get it, It wasn't clear to me that they would be left in the Porch It would have been better if someone had rung the Bell which no-one did which I thought was Poor service at best and careless and negligent at worse., I ordered from you because you were the first Company I found that I found that delivered on the right date, I might look harder next time.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers didn't even last a week . I've order a lot of flowers over the years and usually there good but always on mothers day they are poor”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Delivery was on time and got a time slot emailed which was helpful. Unfortunately the flowers themselves were a disappointment! I opted for the large bunch because of the minimal price difference; but unfortunately the flowers were not as expected. Even after allowing time for them to flower properly the bunch still looks small and nowhere near the picture”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“My first experience with Bunches ... after a recommendation and discount voucher from my beloved Boden, so I was happy to try for Mothers Day. A bit of a disappointment to be honest - flowers arrived 2 days early and looked very tired by Mothers Day - I shan't be using Bunches again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Slightly disappointed with what was received in comparison to what the picture looked like. The flowers were for my grandma for Mother's day and they unfortunately just looked like something from a petrol station.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Usually I’m happy with bunches but on mothers day i paid for chocolates to be added to the order and none arrived! No reply to my email complaint so they have now lost a loyal and regular customer sadly.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews