Bunches.co.uk Reviews

4.7 Rating 202,006 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers just about looked like the pictures but a lot smaller and the baloons were also tiny.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“All the Iris's had started to go brown and several of the Freesias had completely dried up. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have just popped an email over to you in the hope we can make this right for you. Many Thanks - Bunches

Posted 7 years ago

“During ordering it stated 97% of orders arrive the next day- this is why I chose this company. When order confirmation came through it was scheduled for 2 days from order, which was disappointing to start with as the Occassion was the next day. Then the delivery was delayed for an unknown reason with bunches unable to track the order. The flowers were attempted to be delivered on the 3rd day after order but only a calling card was left. The flowers then went back to the post office for the whole long weekend and were not in a good state when the recipient received them (and by now 5 days after the ocassion). I understand that royal post is used but there should be a note on the box to say they must be delivered that day as flowers being stored in a dark box for days was never going to end in a good result. Beyond disappointed with the whole process- would absolutely not recommend!!”

Helpful Report

Posted 7 years ago

Thank you for your recent review Corinna. I am very sorry to hear your gift took so long to arrive, this is very disappointing to hear as this should have took no longer than 2 working days . We will be in touch with you very soon to discuss and resolve this with you. Many Thanks Bunches

Posted 7 years ago

“It was acceptable. On arrival a few of the flowers were starting to go off and within a few days they all had.”

Helpful Report

Posted 7 years ago

Thank you for you review Brian. I am very sorry to hear the blooms haven't lasted the 7 days of freshness we offer. I have justed popped you an email over in the hope we can put this right for you. Many Thanks - Bunches

Posted 7 years ago

“I sent the spring blooms to my friend who'd just come out of hospital, When I visited her I was disappointed to see that the tulips had opened and were a little droopy, this was 3 days after she'd received the flowers. I've used Bunches quite a few times so was rather sad that this bouquet didn't meet your normal standards. It won't stop me using you, but I won't order anything with tulips in again!”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I have just popped an email over to your in the hope we can make this right for you. Many Thanks - Bunches

Posted 7 years ago

“The flowers were disappointing. Too few and too much filler. I won't be using this firm again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to discuss this with you. Many Thanks - Bunches

Posted 7 years ago

“Ordered on a Thursday for a Friday/Saturday delivery.....did not arrive until following wed/Thu ....not in brilliant order. However, previous experiences very positve. 😕”

Helpful Report

Posted 7 years ago

“Very pleased that flowers arrived on time but unfortunately they weren’t in bloom when arrived so didn’t make as good a gift as I hoped.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointment with your recent gift. Our arrangements are sent out in bud to maximise the vase of the arrangement and to avoid any damage during the transit period. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“I Have been chasing the arrival of flowers for my daughter. Having phoned customer services I was informed that they were despatched on Monday 30th. I explained that I have not heard from the recipient that they had arrived. I was appalled to be told flowers take up to 3 days to be delivered after they are despatched. Flowers travelling around in the back of a van for 3 days? ?”

Helpful Report

Posted 7 years ago

“Delivery was good but the flowers arrived already in bloom with some of them already flagging. I chose the freesias from this site because it said that they would arrive in bud and last for 7 days. It also said that they would be scented and there is a little scent from the yellow stems but none from the other colours. This is the first time I have used Bunches as my Mum loves freesias and I thought they would be good but I am disappointed in the claims that they will last 7 days.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“The flowers were sent by ordinary mail. I was not informed but I collected them on the second day in the post office. Flowers came the day before the date of receipt. They were already destroyed. I do not recommend.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to discuss this with you. Many thanks - Bunches

Posted 7 years ago

“I live in NZ and ordered flowers (Mystique Pink) for my mother in England for her birthday to arrive on around the 20th April. Ordering process was easy, choice was excellent and they arrived on the due date by normal mail but ... in a very thin cardboard box which was warm to touch. My mother is elderly. She loves flowers so opened them up immediately. The Alstroemeria only lasted for that same day and the carnations nearly a week. She didn't want me to tell you, the elderly don't like to make a fuss do they but I thought you should know. Sorry this review isn't more positive but in this instance you failed I'm afraid? It's handy for me with living so far away to order flowers from you but I have complained to you in the past as about 1 in 5 orders are not up to acceptable standard and I don't like to waste my money. Hoping that this review will result in some improvement. Regards Linda Hobden”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. I've just popped an email over to you in the hope we can put this right for you. Many Thanks - Bunches

Posted 7 years ago

“I received what appeared to be a lovely bouquet of Bunches flowers in the post from my sister. However the irises were dead within 2 days and the freesias didn't last much longer; very disappointing indeed. I hope my sister didn't waste too much money on them. :-(”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers lasted such a short time. could you pop over an email to us with your delivery postal code so we can look to resolve this for you. Many Thanks - Bunches

Posted 7 years ago

“The flowers looked nothing like in the picture. I was very disappointed as there didn't even appear to be the right number of stems and there was a huge amount of gypsophelia include - the bouquet on the picture just had a small amount of this. The website and delivery are good.”

Helpful Report

Posted 7 years ago

Thank you for your review Rachel, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this issue further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The website was easy to use and the delivery was punctual, but three of the irises, in bud when they were delivered, failed to bloom and just turned brown and shrivelled. It was disappointing as I had ordered the spring bouquet to cheer up a friend who had recently had an operation.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Delivered on the wrong day. Ordered for delivery on the 17th April arrived the 18th. Flowers were half dead. This is the 2nd time Bunches have let me down. I will not be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift and the flowers arrived in a poor condition. We will be in contact with you soon to resolve this with you. Many Thanks Bunches

Posted 7 years ago

“My friend was embarassed to show me the flowers which were wilted and past their best. They had not been transported with any water.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers arrived wilted and not looking as healthy as you would have liked. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“The flowers arrived 2 days early, were ordered for anniversary. Had no water pack/bag for travel, did leave a message but no reply and the Lilys did not look good after 5 days.”

Helpful Report

Posted 7 years ago

Thank you for your review Mick, I am very sorry to hear of your disappointment regarding both the delivery and of your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“flowers delivered on 14th April not 16th as specified.”

Helpful Report

Posted 7 years ago

Thank you for your review Peter, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. I have taken a look into your order and can see that you choose our free delivery service with the Royal Mail. As advertised this delivery can take over a 1-2 day period and unfortunately unlike our courier delivery service is not 100% guaranteed to arrive on the day of your choice. If you would like to discuss this issue further please do contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I paid £10 for delivery on a Sunday morning ..... the driver could have knocked the door instead of just leaving them on the door step !!! AND before you come up with any excuses they WERE in AND there are THREE DOGS living there NOTHING gets past them !!!”

Helpful Report

Posted 7 years ago

Thank you for your review Mr Hope, I'm very sorry to hear of this and for all the disappointment this matter has caused you. We would be very happy to look into this issue further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,006 reviews