Bunches.co.uk Reviews

4.7 Rating 202,006 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box in which the flowers came in was wet and crushed. Some of the flowers wasn't fresh they look as if they were days old.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear your gift arrived in such a poor condition. We will be in touch with you very soon in the hope we can make this up to you. Many Thanks- Bunches

Posted 7 years ago

“Despite my order being placed 2 weeks ahead of the delivery date, the flowers arrived a day late which as they were for a 70th birthday was unacceptable too me.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 97% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“Having seen the beautiful bouquet advertised in The Simple Things magazine I thought I would give Bunches a try and order it as a treat for my birthday. However the pink bouquet arrived looking very lack-lustre and a bit sad and the variegated roses were browning on their edges. I thought it would pick- up after a few days but two of the peonies didn't even open up. Very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. I have sent you an email in the hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Disappointed with chilli challenge plant ordered for Fathers Day. The pot was broken when I received it and with Fathers Day tomorrow I have insufficient time to replace it. The plant itself looks great. But the broken pot makes it look poor quality.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so very sorry to hear the pot was broken and spoilt your Father's Day gift. We will be in touch with you very soon to put this right for you. Kind Regards- Bunches

Posted 7 years ago

“1- The payment option was very insecure with no bank approval before payment could be made. This is unacceptable with the internet fraud problem. 2- I had requested to have the flowers placed next to the bin if the resident was not at home. However, one would expect a courtesy note slipped in the door to notify the resident of the delivery of flowers so that they could be placed in water soonest. I will not be using your service again”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear you have been disappointed with our services. We will be in touch with you very soon to discuss this matter further. Many Thanks - Bunches

Posted 7 years ago

“Took longer than advertised to deliver, rang helpline who were less than helpful! Flowers were not as good a picture and looked quite cheap - which was fruit as they were meant to cheer up a colleague”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you were disappointed with your recent flower gift. I have popped an email over to you to discuss this further. Many Thanks- bunches

Posted 7 years ago

“Order and delivery all good, but this is the first time that I have not been impressed with the flowers. No feed was provided so we had to use our own and the flowers started to die after a couple of days... after 7 they are done. My wife was given other roses purchased on the same day from a supermarket, same feed and they are still going strong after 7 days. It is unusual for Bunches flowers but this particular bunch were not up to the usual standard at all.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“I order flowers everytime with them, but this time, the last one, the message in the post card was incorrect and instead of letters, there were question marks. Totally disappointed...”

Helpful Report

Posted 7 years ago

Thank you for your review Ana, I'm very sorry to hear of your disappointment regarding your personal message. We would be very happy to discuss this issue further with you, if this is something that you would like to do please do contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The fresias had very little fragrance and buds died before opening.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been disappointed with your recent gift and they didn't bloom as expected. We will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“I ordered flowers for my friend who was unwell .The photo showing the flowers was very different from the photo she showed me of her flowers and some of the lilies were open.very disappointing as I have ordered from bunches before.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. I have sent an email over to you in the hope we can make this up to you. Many Thanks - bunches

Posted 7 years ago

“Delivered a day late even though I ordered in plenty of time. Flowers were very poor and not worth the money, flowers looked wilted and only a small bouquet.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will br in touch with you very soon to make this right for you. Many Thanks -Bunches

Posted 7 years ago

“I received bouquet from my son and family- for my Diamond Wedding Anniversary of cream roses and freesias. The rose petals turned brown within 2 days which was very disappointing as previously flowers always lasted nearly up to 2 weeks.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“The roses and freesia were delivered on 24th May. When I visited my sister two days later, the rose petals were already turning brown.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you hve been disappointed with your recent flower gift. I have sent an email over to you in the hope we can resolve this for you. Many Thanks - Bunches

Posted 7 years ago

“The images online are beautiful and the price very reasonable. But what comes in the delivery box is very disappointing for a standard bunch. Even to the extent that I had it delivered to my house to take to give to my nan and had to add another small bunch of flowers to it to not make it look so rubbish. Posting more realistic photos of the flowers in each size would help the customers chose more wisely in future. As whatever is pictured looks lovely but gave me false expectations.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with recent gift. Our flowers are sent in bud to avoid them being damaged whilst in transit and ensure maximum vase life for the recipient. If you would like to discuss this further with us please contact us on 0800 626 249 or via email at flowers@bunches.co.uk. Kind Reards - Bunches

Posted 7 years ago

“I am sorry this time the experience using Bunches wasn't as successful as before , but I am not sure you have any control over what happened. I requested my bunches to be delivered On the Wednesday and told my friend to stay in which she did. On the morning she heard the letter box rattling and went to the door and found that a note had been shoved through to say they couldn't deliver because the parcel wouldn't fit through the letter box .as she is not well it was a difficulty to go and collect at the Bolton Post Office the following day the flowers had suffered because of the delay getting them into water . I hope you can look into this as I have lost confidence in using your service .”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the recipient didn't reach the door in time to recieve their gift. I have popped you an email over in the hope we can resolve this with you. Many Thanks- Bunches

Posted 7 years ago

“Delivery was quick and the flowers are pretty. However there should of been 36 stems and there were 26 and when you consider they were only carnations with a few freesias I think £30 was a complete rip off and wished I had gone to a high street supermarket instead. I won’t be using bunches again”

Helpful Report

Posted 7 years ago

Thank you for your review. We are very sorry to hear your gift had some missing stems, this is very disappointing to hear. We have just popped you an email over in the hope we can make this right for you and look forward to hearing back from you. Many Thanks - Bunches

Posted 7 years ago

“I was very disappointed with the flowers they were nothing like it showed you they were called Picasso I phoned and complained they sent another bunch but I would have preferred them to be like they show you in picture”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent arrangement. We do send our flowers out in bud, therefore they do need a little time for them to bloom and grow, this also provides you with a long vase life of the arrangement. If you woul like to discuss this further with us please contact us on 0800 626 249 or email us at flowers@bunches.co.uk. Please accept our apologies for any disappoitment caused. Bunches

Posted 7 years ago

“The flower bouquet was beautiful but arrived one day late for a birthday, which was very disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery. We will be in touch with you shortly to discuss this further. Thank you - Bunches

Posted 7 years ago

“A day late with delivery”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day service with 97% of the flowers arriving the following day. If you would like to discuss this further we can be contacted on 0800 626 249. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“I inadvertently wrote the wrong address on the order. I phoned at 8.30am (as soon as it opened) and was told they couldn't contact the delivery company. I find this totally unacceptable, the correct address was 5 minutes walk from the wrong address. Bunches couldn't really care less. I won't be using this company again and wouldn't recommend them either.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with our services. I can see that you have been in touch with our customer support team and they have explained our delivery process. Please accept our sincere apologies for your disappointment. Kind regards Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,006 reviews