“Flowers have not lasted like they normally do and they were a belated Mothers Day gift from my daughter and son-in-law as they were abroad on Mothers Day. All the other times we have had bad service we have had another bouquet sent with apologies. The female agent my husband spoke to this morning told us " their flowers are only guaranteed for seven days" I have never been advised of this when ordering and why do most of the flowers I have sent have been known to last for 3-4 weeks or more. Also there are no senior management /supervisors at work today will have to wait until Tuesday for a return phone call. We will see. We have been customers for 10 years or more but think we will have to take our business elsewhere.”

Helpful Report

Posted 7 years ago

Thank you for you for your review, I'm very sorry to hear of all of your disappointment these issues have caused. Our office manager is aware of these and will be in contact with you very shortly. Thank you.

Posted 7 years ago

“I feel sad writing this because I’ve been using Bunches for over 15 years. I ordered two bunches of flowers for two people. One person received them and was thrilled, the other did not receive anything. Was a problem with Royal Mail, no problem, these things happen. However, the reply was only that due to the bank holiday weekend the flowers could not be resent until Tuesday 3rd April (her birthday was 22nd March!!) or I could opt for a refund. And that was that. No sugar-coating it, and no trying to win back my business. Like I said, it is a shame because after over 15 years of using Bunches I expected them to be better. So I’m afraid I will not use Bunches ever again.”

Helpful Report

Posted 7 years ago

Thank you for your review Margaret, I'm very sorry to hear of your disappointment regarding these issues. We would be very happy to discuss these further with you. If this is something that you would like to do please could you contact our Customer Support Team on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The lady that the flowers were delivered to took a pic and Whatsapped me.....I was SO disappointed in the flowers. SPARSE was not the word....they were sad looking indeed. 19.99 for 6 stems. A big bunch of Tulips in Tesco is only £5 Sorry but won't be using you again”

Helpful Report

Posted 7 years ago

Thank you for your review Selwyn, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would very very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I ordered flowers for Mothers day and a Saturday delivery was shown as available which is why i chose to use Bunches, however the delivery arrived on the Monday after mothers day which was very disappointing for my Mother. In addition there was no notification that the delivery date was not going to be met.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear you have been disappointed. I've just sent you an email explaining our 1-2 working day delivery service. Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches

Posted 7 years ago

“Some of the flowers died within two days. The packaging was more akin to a book parcel than a bouquet. All in all poor value for the money. Will not be using this firm again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards - Bunches

Posted 7 years ago

“I've very sceptical about your use of the Royal Mail system at all and the inability to find out in any way what has happened to your flowers. I think it is appalling that one cannot track the flowers without having used the courier system. When you send something to someone, often it is crucial that you know that (a) it has been received and (b) in a timely manner and (c) in a good condition. If the only way in which this can happen is by courier and at a cost then we might not be able to do business for much longer.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this further with you. Kind Regards - Bunches

Posted 7 years ago

“flowers were fine but left in a recycling bin and only discovered by accident the following day - just before the council collection.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further r for you. Kind Regards - Bunches

Posted 7 years ago

“Normally no problems-this time one of the Bouquets' that I ordered was delivered by being dropped over a 2 metre back gate!.Will consider others before using again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this matter with you. Kind Regards - Bunches

Posted 7 years ago

“They were beautiful flowers but only lasted 3 days. Bought them for mother’s got them to arrive before the day and they only lasted one day after mother’s day. It was a bit of a let down”

Helpful Report

Posted 7 years ago

Thank you for your review Louise, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you get in contact with our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“Flowers for Mothers day wee delivered in an appalling condition, and despite replacement flowers being delivered I was still not happy”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“I always use Bunches to send flowers and I am usually very happy, but this time the flowers I sent to Mum for Mothers Day were very disappointing. The iris and freesia bouquet was rather scanty, they came closed which was fine but were dead by day 5 whereas my brothers flowers also containing freesias and iris, from a leading supermarket are still going strong nearly 2 weeks later and cost a third of the price of the ones I sent. Very disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards - Bunches

Posted 7 years ago

“Bought my mother flowers for mother's day and they started to die 2 days later. This is the 2nd time this has happened for mother's Day. Usually I order flowers from this website 2 to 3 times a year and it's been good. I also sent flowers to my mother in law in January and they went bad as well v quickly”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“Poor product description. Looked much bigger in picture . Expected a larger bunch of flowers”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this for you. Kind Regards Bunches

Posted 7 years ago

“Used bunches for years and never had a problem ....... but sent some flowers and a sympathy card and was informed hope you didn’t spend much because they won’t last long”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further for you. Kind Regards -Bunches

Posted 7 years ago

“I ordered the iris and freesias. irises never bloomed and no reply from customer service when I complained.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 080062624 we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“i ordered the iris and freesias. the irises never flowered and no reply from customer service when I complained.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 080062624 we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“The flowers arrived in 3 bunch's not very attractively put together. The leaves on the tulips were turning yellow 2 days later”

Helpful Report

Posted 7 years ago

Thank you for your review Catriona, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further for you, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

Thank you for your review. I'm very sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards - Bunches

Posted 7 years ago

“So much potential, prompt delivery, good size bouquet and well presented but they didn't even last 5 days. Such a shame. I usually buy from M&S but was getting tired of their range. (Their flowers usually last 10-14 days.)”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further for you, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards -Bunches

Posted 7 years ago

“I wanted them delivered on Saturday and they got delivered on Friday! Too early for mother’s day and there was no water in the arrangement.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. I have taken a look into your order and can see that you choose to use our Royal Mail free delivery service. As advertised unlike the courier service this delivery can take place over a 1-2 day period and although we are aware of this it is not 100% guaranteed to arrive on the day of your choice. We would be very happy to discuss this matter further with you. If this is something that you would like to do please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“I felt the size of the flower planter was very small for the cost”

Helpful Report

Posted 7 years ago

Thank you for your review Paula, I'm very sorry to hear of your disappointment regarding your recent planter gift. We would be very happy to look into this matter further for you, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews