Bunches.co.uk Reviews

4.7 Rating 202,000 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not very fresh and didn't last too long”

Helpful Report

Posted 7 years ago

Thank you for your review Ken, I am very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact with you very soon. Kind Regards - Bunches

Posted 7 years ago

“The flowers arrived much smaller then I was led to believe by the photos.”

Helpful Report

Posted 7 years ago

Thank you for your reply. I am sorry to hear you have been disappointed with the flowers. We will be in contact with you very soon. Kind Regards - Bunches

Posted 7 years ago

“Flowers looked nowhere near as good as they did in the picture advertising them, very small bunch and several of the flowers looked like they were already dying. Also the tiny card that came with them hidden at the bottom of the box with off-centred text adding to the full thing looking cheap.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your flower gift and several of the flowers were of a poor condition. We will be in touch with you very soon to make this right for you. Many Thanks- Bunches

Posted 7 years ago

“The flowers I ordered were delivered with no personalised card. The recipient had no idea who sent the flowers- very embarrassing!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the gift card was missing from the order. We understand that the message often is the primary sentiment of all of our gifts and how disappointing this can be when it goes wrong . please accept our sincere apologies - Bunches

Posted 7 years ago

“Your flowers were not worth the price”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you haven't been happy with your purchased. We will be in touch with you very soon to gather some more information from you about this. Many thanks- Bunches

Posted 7 years ago

“Easy to order, prices not too steep. However, I was not aware the flowers would come in a box and by the time my wife received them many were wilting or dead. She told me I should give feedback as she was disappointed to receive them in this condition although she appreciated the gesture. She said that there wasn’t anything with the flowers in the box to help keep them fresh.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We do provide an image of how the gifts are sent under our delivery section of the website. I am very sorry to hear the gift arrived in a poor condition. We will be in contact with you very soon to make this right for you. Many Thanks- Bunches

Posted 7 years ago

“Birthday flowers arrived with soft and wilted leaves and in some cases black and shrivelled. 4 heads were snapped and hanging. Not very nice at all!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your birthday blooms arrived in such a poor condition. We will be in touch with you shortly to make this right for you. Sincere Apologies - Bunches

Posted 7 years ago

“The quality of flowers were not as good as expected.”

Helpful Report

Posted 7 years ago

Thank you for your review David, I am very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact with you very soon. Kind Regards - Bunches

Posted 7 years ago

“Looked nothing like the picture”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent flower gift. I have popped you an email over in the hope we can resolve this with you. Many Thanks- Bunches

Posted 7 years ago

“The delivery did not arrive on the day I requested. The flowers were a birthday present and arrived after her birthday”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear you have been disappointed with your delivery. I have popped an email over to you to explain our delivery policy and also gain some further information from you so we can look into this further. Many Thanks - Bunches

Posted 7 years ago

“£23 bouquet did not arrive as large as pictured on the site. Probably smaller (and no better quality) than a £4 bouquet at Aldi”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear you have been disappointed with your recent gift. I have popped an email over to you regarding this. Many Thanks- Bunches

Posted 7 years ago

“Whoever delivered them throw them over the side gate, no card left friend found next day and flowers only lasted 2 days a waste of £25.99”

Helpful Report

Posted 7 years ago

Thank you for your review.I am so very sorry the hear the gift has been thrown over the fence and left without a calling card. I have just popped an email over to you in the hope we can make this up to you. Many Thanks - Bunches

Posted 7 years ago

“Valentines roses were great, lot better than the local florist used to deliver, But the 2 x 5th anniversary arrangements were well battered by time they arrived, the courier must have not treated them with the care they needed. So they didn't look anything like the photos on your web site, a great let down for such an important occasion.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the flowers didn't arrive with you in a perfect condition. We will be in touch with you very soon to put this right for you. Many Thanks - Bunches

Posted 7 years ago

“My daughter sent me some of your orchids as a thank you, they only lasted a week owing to the fact that the stems were yellow and nasty when they arrived. I have sent these mysaelf on many occasions and they have been beautiful for weeks.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear yo u have been disappointed with the orchids that your daughter sent to you. We will be in touch with you very soon to make this right for you. Many thanks- Bunches

Posted 7 years ago

“I was disappointed of the flowers I sent to my relative recently they wasn’t value for money and was expecting a few more than she received”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. I can see that we have recently been in touch with you and a replacement has been arranged. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“There was nobody in when they were delivered so were taken to the POST Office!! which was closed over the weekend. Fortunately they were still surviving when picked up but I would have thought they should have been taken back to the shop.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you were disappointed with the flower delivery. We do not have any shops as we are a flowers by post company, therefore all our gifts are sent from a main warehouse. The delivery policy is if there is no one home they are taken back to the depot where collection or a re-delivery can be arranged. I am pleased to hear the flowers were still of a good condition when they were collected. please accept our apologies for any disappointment caused - Bunches

Posted 7 years ago

“Late delivery I was told Thursday delivered Monday 16.00 after a call to find out what was happening”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry you have been disappointed with your delivery. After looking into to this i can see you ordered your gift on a Friday with a delivery date of Saturday or Monday at the latest, our delivery times are between 8am-6pm. We do offer a courier service if a guaranteed delivery date is required, however this is an additional charge of £5.99. Kind Regards - Bunches

Posted 7 years ago

“I ordered a 3 month subscription for my Mum The Indulgence package £19.99, after reading an online review. Thought it was a great idea. It was easy to order and self explanatory. I emailed to say that I didn’t want any Lillies sent and the customer service team replied really promptly. When the first bunch arrived I was underwhelmed with the flowers and the amount that had been sent. Thought I would see about the second lot- again very small amount and not as stunning as the images online. These flowers however, lasted at least three weeks so they did really well. The last bunch, I was really disappointed with the quality and quantity sent. Plus, these flowers hadn’t been placed in any oasis to keep them watered... even my Mum was disappointed with these ones. I know this wasn’t the most expensive package- but I wonder what you get for the £16.99? The process was easy and the idea great. Just disappointed with the end result... I would say go for the higher priced package, but I’ve been put off now.”

Helpful Report

Posted 7 years ago

Thank you for your review Nicola, I'm very sorry to hear of your disappointment regarding the last bouquet within your monthly subscription. We would be more than happy to look into this matter further with you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Unfortunately they weren’t delivered on time for my sisters birthday, she went away for the weekend and didn’t get to see them until she got back so they probably weren’t in all their glory. Phoned customer services on the morning they were supposed to be delivered and was told they would definitely be on time and they weren’t.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear that you are disappointed regarding the delivery service of your recent flower gift. I have taken a look into your order and can see that you selected to use our free delivery service with the Royal Mail. As advertised unlike the courier services we offer this delivery is not a 100% guarantee to arrive on the day of your choice. As this service can take place over a 1-2 day period there is a 97% chance of arriving on the day of your choice however with this service there is also a 3% chance of arriving on the second day. I can see that your gift was dispatched as requested on Thursday 14th June for delivery on either Friday 15th or Saturday 16th June. I do hope that this information helps but if you would like to discuss this further with our Customer Support Team please do contact us on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Unfortunately the flowers were not fresh but almost dead when they arrived at my friend's house. It was meant to be a birthday surprise so it was a bit of a shame that the flowers hung their heads. Could have been better! The delivery was on time though.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear the flowers arrived in a less than perfect condition. I have popped an email over to you in the hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,000 reviews