Bunches.co.uk Reviews

4.7 Rating 202,006 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant arrangement I'd sent to my mother arrived whilst I was at her home; delivered by the postman despite my paying extra for 'courier' delivery. The plants looked past their best (a bit wilted with browned edges to the petals), except for the calla lily which was so juvenille as to be barely visible. Disappointing, but at least I saw my purchase so I know to try a different company next time.”

Helpful Report

Posted 7 years ago

Thank You for your review. I am very sorry to hear your mother's plant arrived in a poor condition. I can see the flowers however were delivered via the Royal Mail Special Delivery Services. We will be in touch with your shortly to put this right for you. Many Thanks - Bunches

Posted 7 years ago

“This is what my friend who received the flowers said: 'To be honest, they weren’t fantastic ; the roses were a little bit brown even when they arrived and nothing lasted more than 4 or 5 days. Probably only give them a 5 out of 10.' This is disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“Really poor bunch of flowers for the price. Good delivery service though.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear about this. I've just sent you an email and hope we can make this up to you . Many Thanks - Bunches

Posted 7 years ago

“Very expensive for what you get”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Did not appear anything like on picture. Sparse.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further for you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“The service was fine but the quality of the bouquet was poor, and the card was even worse.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear the flowers that arrive were not as you would have expected. I've just emailed you and hope that we can make this right for you. Many Thanks - Bunches

Posted 7 years ago

Thank you for your review. I'm very sorry to hear of your disappointment regarding this . I have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 7 years ago

“When i saw my friends lilys i ordered for £23 i was dissapiinted there wasnt that many !”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. I have just popped an email over to you regarding this. Many Thanks - Bunches

Posted 7 years ago

“I bought the Large Iris and Fresias bouquet for my mum, and I’m so disappointed. The bunch looked nothing like the image on the website. Plus, the iris died before they even came into bloom. It is 7 days now and nearly all the flowers are dead.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear your mum's Iris didn't bloom as expected. We will be in contact with you shortly in the hope we can make this up to you and your mum. Kind Regards - Bunches

Posted 7 years ago

“Irises came in bud and never bloomed. Flowers did not last as long as usual. Will be considering another company in the future.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear about this. I've just sent you an email and hope we can make this right for you. Kind Regards - Bunches

Posted 7 years ago

“Really dissapointing for how much they cost and they died after 5 days. Not happy!!”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you shortly to rectify this matter for you. Kind Regards -Bunches

Posted 7 years ago

“The note is wrote was not included, instead the card showed the delivery instructions. Very disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your email. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Considering the price for the flowers, I upgraded to large, I was disappointed with what was delivered. Free delivery is advertised on site but I ended up paying £5+ so £35 for a small vase full.Doubt I will use again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further for you. Kind Regards - Bunches

Posted 7 years ago

“I have used bunches for years and found them very good until I had a problem. Unfortunately the recipient was in a nursing home (not known at the time of ordering) no notification of the flowers not being delivered. Contacted customer services who basically didn't want to know. Not the response I was expecting after many years of purchasing, never again will I use this company.”

Helpful Report

Posted 7 years ago

“I cannot believe the flowers don't arrive in water - they were completely bone dry and limp - I paid for the secure delivery, thinking these would arrive bright and full of life! Not the impression I wanted to give the recipient of what should have been a beautiful birthday bouquet.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this with you. Kind Regards Bunches

Posted 7 years ago

“The bouquet did not have the amount of stems paid for, and looked far from impressive. The flowers died and withered after 4 days.”

Helpful Report

Posted 7 years ago

Thank you for your email. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Had ordered flowers to be delivered the day before mother’s day, didn’t get them until Tuesday, by that time they were withered”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the late delivery of your recent flower gift. I have taken a look into this for you and can see that you did get in contact with our Customer Support Team who looked into this matter further and that this issue has now been rectified for you. Thank you.

Posted 7 years ago

“Wanted flowers Thurs 29/3 as 45th Wedding Anniversary was Sat 31/3, & could not deliver then because of Easter. Arrived Weds 28/3. The Roses in the bouquet were drooping and petals were tinged brown, as if been over chilled/frost got at them when arrived & were falling off by Sat. & dead by Sunday. Far from impressed. The anniversary cake & Prosecco were included. So disappointed could not be bring myself to take issue (may have lost temper) and did not want to spoil the surprise for my wife. My wife is the computer wiz (I had had to get a friend to help at age 82 it's beyond me) Wife had ordered birthday flowers & cake for Aunt earlier in month & the cake was omitted, Wife sent e-mail & all sorted eventually a few days later! Once is allowable, but 2 orders faulty! will not be using them again. Peter Stevens (lynne.peter@btopenworld.com)”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further with you. If this is something that you would like us to do please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Flowers look lovely on bunches Web site, not so good when they arrive. look a bit sparse.”

Helpful Report

Posted 7 years ago

Thank you for your view Lucy, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further with you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“Very poor, small bunch of freesia for over £ 20.”

Helpful Report

Posted 7 years ago

Thank you for your review Julie, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further with you. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“the flowers were half dead this is the second time this has happened”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Wilkinson, I'm very sorry to hear this and for all the disappointment this issue has caused you. We would be very happy to look into this matter further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,006 reviews