Bunches.co.uk Reviews

4.7 Rating 202,313 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,313 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very pleased with my previous selections and so has the receiver however on this occasion I am very disappointed . The flowers looked like there were some missing. It was a supposed to be a surprise for my daughter's birthday she sent me a photo and I had to apologise to her as they looked awful compared to the other flowers she received on that day. I might as well have gone to the shop myself!”

Helpful Report

Posted 9 years ago

Thank you for your comments Julia. I am delighted to hear that you have always been pleased with our service. Just to make you aware our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Recipient sent photo of flowers recieved.I was disappointed they looked poor compared to what I had ordered,I had upgraded to a larger bunch.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Irene. I am sorry to hear you have been unhappy on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“Unfortunately I was disappointed at the size of bunch compared to price. They were like a bunch I could have bought from supermarket for a quarter of the price.”

Helpful Report

Posted 9 years ago

Thank you for your comments Rachel. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“was very disappointed balloon was tiny, card was just printed paper , was very embarrassed, to give this as a present”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marie, I am very sorry to hear you have been disappointed with our miniloon and card on this occasion. We do detail the sizes of our added extras on the website so our customers know exactly what to expect. Our cards are also printed on 300gsm silk card, which is also detailed when choosing your card. Please accept our apologies.

Posted 9 years ago

“These flowers were for my boyfriend who Brother died in an industrial accident a few years back. I buy him flowers every year just to try and make him smile. The pictures online do not depict the actual bunch of flowers that he received. I went round at the weekend and they just look like something I could have gotten for £5 in my local supermarket. I will not be using this company again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Marie. I am sincerely sorry to hear the flowers were sent for such a sad occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I was disappointed with the flowers which were sent. The picture on line looked lovely, when I went to visit my friend the actual flowers were very disappointing, looked nothing like the picture.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Christine. I am sorry to hear you have been disappointed on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“I was very disappointed, when I saw the flowers which I had ordered, I have ordered from you before, but not seen them. They were for my mother in laws 70th birthday so a special occasion , but when I saw what you got for the money, and the minuscule ballon, you need a microscope to see it. The bunch was the size of a small bunch of flowers from the supermarket, which cost a lot less money. So as you can tell I was very disappointed. I ordered online, as I don't live near her. Would think again before ordereing.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Michael. I am sorry to hear you have been unhappy on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“I asked for the flowers to be delivered on the Monday and they were delivered on the Saturday before.”

Helpful Report

Posted 9 years ago

Thank you for your comments regarding our flowers Mrs Collier. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I do apologise for any upset or inconvenience caused.

Posted 9 years ago

“I have used this firm loads before and always found the service to be excellent and the quality of the product was excellent, but sadly this time some of the flowers were on their way out when they arrived and there didnt seem to be many in the bunch, compared to the picture i seen on the website.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Maressa. Whilst we are pleased to hear you have always found our service to be excellent and the quality of the product is good, I am sorry to hear you have been disappointed on this occasion, If you could please contact our customer support team so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“Very disappointed. Flowers looked nothing like images on website. Looked like a garage forecourt spray rather than a bouquet. Have used you several times and I am now embarrassed that I sent these flowers as gifts. Won't use you again”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Ellis. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“There was no message included , so my sister was not sure who send the flowers to her and she had to ring out and find out. Which is a bit inconvenient”

Helpful Report

Posted 9 years ago

Thank you for your review Manisha, I am very sorry to hear the card was missing in your gift, It is very disappointing as we want every order to be perfect. Would it be possible to contact us on flowers@bunches.co.uk or call us on 0800 626 249 so that we can make this up to you. Please accept our sincere apologies and I look forward to hearing back from you soon.

Posted 9 years ago

“Disappointed at the size of the bunch of flowers sent, your website picture does not represent what is actually sent.”

Helpful Report

Posted 9 years ago

Thank you for your comments Catherine. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I send these to people who will probably not be able to let me know if the flowers have arrived or what they are like so it would be good to have an email that it has at least been delivered. Thanks Maureen Coats”

Helpful Report

Posted 9 years ago

Thank you for your comments Maureen. With regards to the delivery we are currently working towards being able to provide this service. Ordering customers will be receiving a time of delivery email and text directly from our courier along with a delivery confirmation email and text once the delivery has been made. Thank you once again.

Posted 9 years ago

“The delivery came a day too early and spoilt the surprise”

Helpful Report

Posted 9 years ago

Thank you for your comments Tony, We are sorry to hear of the disappointment caused on this occasion. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. With our thanks and apologies.

Posted 9 years ago

“My order was not exactly as in the picture. I thought I bought a nice bunch of flower n cake but it came as miniature! Very disappointed and it was a gift formy friend/ccolleague, it was embarrassing.”

Helpful Report

Posted 9 years ago

“Nothing wrong with the flowers, which arrived in time, but they did not represent good value for money. I could buy a similar bunch in Tesco for a quarter of the price - which I will do in the future.”

Helpful Report

Posted 9 years ago

“I have used Bunches many times and normal receive delivery on time by 1st Class Royal Mail. For this order I paid for a courier as it was particularly important the flowers arrived on the Saturday. The recipients actually only received the flowers on the Monday even though they were delivered on the Saturday. I had given instruction for the courier in case nobody was at home to leave them out of sight near the front door but instead they were left with a neighbour. A simple note through the letterbox from the courier saying where he/she had left the flowers would have sufficed to avoid the two day delay.”

Helpful Report

Posted 9 years ago

“Not Sure how to rate this delivery to be honest with you all. I ordered a birthday plant and cake for my mother but all that was delivered was the plant which I presume was the correct one ordered as no plant instructions/food was included. In response to my e-mail Bunches were very sorry and would look into this for me and send on the missing items which I hope will be carried through. If not I will be ending a long relationship.”

Helpful Report

Posted 9 years ago

Thank you for your comments Tony, I am very sorry to hear this has happened, it is extremely disappointing as we have such a high standard and try to make every order perfect. I do believe you have been in contact with our customer support team and we have made this up to you. With our thanks and apologies.

Posted 9 years ago

“I was very disappointed at the size of bouquet and mix of flowers . Will not use this again .”

Helpful Report

Posted 9 years ago

Thank you for your comments Ginevra. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Prompt delivery however, the postman shaking the package caused some of the icing on the anniversary cake to fall off. Having ordered the anniversary gift package, I was disappointed as the flowers that arrived, although meeting the written description, did not look anything like the illustration on the web site.”

Helpful Report

Posted 9 years ago

Thank you for your review John, I am very sorry to hear about how your gift arrived. It is very disappointing as we want every order to be perfect. Would it be possible to contact us on flowers@bunches.co.uk or call us on 0800 626 249 so that we can look into this for you. Please accept our sincere apologies and I look forward to hearing back from you soon.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,313 reviews