Bunches.co.uk Reviews

4.7 Rating 202,310 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing. Bouquet bore no resemblance to photo online.”

Helpful Report

Posted 9 years ago

Thank you for your comments Deborah. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I was rather disappointed with the flowers that I have ordered and had sent for my sisters' birthday. I ordered an l Bouquet only for a small bouquet to arrive when I had paid for a XXL size. This is totally out of order and surely not a true description of the order that I had paid for and shall not be ordering anything again from Bunches and will also tell my family and friends what happened to me.”

Helpful Report

Posted 9 years ago

Thank you for your comments Alison. I am sincerely sorry to hear you have been disappointed on this occasion, having looked into your order further I can see that the XL size has been ordered however you mentioned the bouquet that arrived was very small. Could you please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“The flowers I ordered arrived on time but I must say I was very disappointed with the flowers. They were sent as a gift and when I saw them, I was very embarrassed at what they looked like. I went for the most popular choice as they all looked so lovely on the website I had trouble choosing. I know they are only £20 but there wasn't half as many as I expected, they looked pathetic once they were put in a vase. I would not waste my money on them again”

Helpful Report

Posted 9 years ago

Thank you for your comments Stacey. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“My Sister in Law broke her leg and I thought a bunch of flowers might help to cheer her up. I found a lovely looking bunch of flowers on the Bunches website and subsequently ordered them to be delivered the next day. The next day came and the flowers were delivered and I had an email from my sister in law thanking me for the flowers and she attached a photo of the flowers. This is when the disappointment hit as when I compared the photo of what I ordered to what was delivered it was like chalk and cheese. I feel that I was conned and certainly won't be using Bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Jonathan. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Did come early which in some respects would be great however the anniversary was the date required and I did require them on that specific date. The flowers were no where near as full as it looked in the pictures and for £19.99 quite a small bunch.”

Helpful Report

Posted 9 years ago

Thank you for your comments Bethany. We are sorry to hear of the disappointment caused on this occasion. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. Our flowers are also despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I've been away on holiday for a month & came back last night. Whilst away I visited the person I'd sent the orchids to, only to find they had been damaged quite badly in the delivery. She was very disappointed with them as I was when I saw them. They appear to have been bent in half & consequently most of the stems were broken off & they couldn't be arranged nicely at all. Is there any way she could be recompensed as they were for her 70th birthday??? Thanks, Rosalyn Fisher.”

Helpful Report

Posted 9 years ago

Thank you for your review Mrs Fisher, I am very sorry to hear about how the flowers were delivered, It is very disappointing as we want every order to be perfect. Would it be possible to contact us on flowers@bunches.co.uk or call us on 0800 626 249 so that we can look into this for you with Royal Mail. Please accept our sincere apologies and I look forward to hearing back from you soon.

Posted 9 years ago

“dissapointed with the small bunch of flowers pity i ordered another at the same time to be delivered this week could have got better from lidl”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Joy. I am sorry to hear you have been unhappy with the flowers on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“The flowers ordered looked plentiful on the website. When my friend recieved them she sent me a photo of them and I was so disappointed. The flowers were thin and scrawny and looked nothing like the website image. I won't be buying from Bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Carole. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Very disappointed with the amount of flowers for the money it cost.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sara. I am very sorry to hear that you have been disappointed with the recent arrangement that has been received from us at Bunches; all of our bouquet's are shown online, along with a full description of what is included within the arrangement, including a stem count. We include this description on the product page so that our customers know what they will receive in their order, however if you do find yourself with an incomplete order please get in touch with our customer service department either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“The bunch looked absolutely different. For 35 pounds it looked cheap and poor. I've ordered it for special event and supposed that it will look good when will be delivered. Didn't happen. Probably in minimum 7 days it could look the same with the picture on the website.”

Helpful Report

Posted 9 years ago

Thank you for your comments Darya. I am sorry for your initial disappointment when the flowers arrived. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Sorry - not up to the usual standard. The photograph sent to me by my friend (the recipient) does not look like the photograph against which I ordered from your on line brochure. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Miss Stanley. I am sorry for your initial disappointment when the flowers arrived. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Ordered flowers on a Wednesday to be delivered to my mother in law. They didn't arrive until Saturday. When I called the customer services department on the Saturday morning to ask why the flowers hadn't been delivered yet I was told it was down to Royal Mail. The 1-2 working day delivery target that they specify on their website is therefore not accurate. The customer service assistant told me because I'd ordered on Wednesday evening that Thursday didn't count???? When I enquired as to who I should call if the flowers still hadn't arrived by Saturday I was told I'd have to call back on Monday. The flowers, when they finally arrived were ok but I could have got better, cheaper in Waitrose. I won't be using this company again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Peter. After looking into your order further I can see that you have chosen the free First class post delivery, of which is a 1-2 day service. You placed your order late Wednesday evening, therefore we would not have received your order until Thursday morning, we then dispatched your gift the same day for delivery Friday or Saturday at the very latest. I hope this information helps and I apologise for any inconvenience caused.

Posted 9 years ago

“Very disappointing bunch of flowers. I could have gone to Tesco & bought something like this at a fraction of the cost.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Ameena. I am sorry to hear you have been unhappy with the flowers on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“Sadly the picture I chose and flowers that arrived were very different looking. I have been very leased in the past. But last bouquet was not very good.”

Helpful Report

Posted 9 years ago

Thank you for your comments Susan. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Flowers returned to post office - no water - hence did not survive as recipient could only pick them up the next day.........”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Celia. Having looked into your order further we did send your gift on the date requested, however as there was no answer at the time of delivery, the delivery could not be made I am afraid. If no delivery instructions are provided to leave the gift the Royal Mail will take the gift back to the local depot either for the recipient to collect or to have them redelivered at a more convenient time. If you would like to speak with us regarding this please to not hesitate to contact our customer support team as we are here to help, with our thanks and apologies for any disappointment caused.

Posted 9 years ago

“Felt it was a small bouquet for the money,but they were fresh and pretty”

Helpful Report

Posted 9 years ago

Thank you for your comments Jean regarding how fresh and pretty the flowers are. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“The whole idea is for flowers to arrive ON THE DATE REQUESTED HOWEVER, my daughter's birthday was on the 13 October (an ordinary Tuesday) to be delivered in our absence whilst on holiday......yes, you are right, they did not arrive on the day requested although ordered well in advance.....Although you do say that the request may be delivered one day either side I assumed this would apply to a day like Mothers' day. Obviously Mothers' day etc. are specific days but if delivery is requested for this day additional staff should be taken on for the additional requests. But in this instance......VERY DISAPPOINTED - WILL NOT BE USING BUNCHES AGAIN.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Knolles. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I do apologise for any upset or inconvenience caused.

Posted 9 years ago

“The delivery was on time, so thank you but the flowers received bear little resemblance to the photo on your website and I don't feel they were value for money. I would like to send a photo of what was received for your comments, can you please advise where to send it. Thank you.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments kelly. I am sorry to hear you have been unhappy with the flowers on this occasion, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“I've always been pleased with flowers from Bunches but have received 2 bouquets for my birthday, one of which were beautiful carnations which lasted 3 weeks. However the supposedly special roses were very disappointing as they only lasted a few days despite treating as advised, they didn't 'droop' but just dried up. Very disappointing and not cheap.”

Helpful Report

Posted 9 years ago

“The flowers were not as advertised, the bunch was very small”

Helpful Report

Posted 9 years ago

Thank you for your comments Carolanne. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,310 reviews