Bunches.co.uk Reviews

4.7 Rating 202,312 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with what I paid for these flowers they were very expensive (even with the discount ) for what they were. Sad because it was sent to my daughter becoming engaged.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Mary. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“I was really disappointed that the lovely pink and white flowers ordered were a bunch of white and purple flowers which looked like they'd of cost £5 in a supermarket. Also (this is not bunches fault) but the postman didn't knock and so took them to the sorting office where it took 2 days to get them back so they were even more worse for wares when they arrived. I will not be using Bunches again sadly:(”

Helpful Report

Posted 9 years ago

Thank you for your comments Zoe, I apologise for the confusion caused on this occasion. Having looked into your order I can see the Berry Charm bouquet was ordered of which is mainly made up of purple and white flowers. We include a full description of the flowers on our product pages so our customers know exactly what to expect within their gift. With regards to the delivery, I do sincerely apologise. It unusual for the Royal Mail not to knock, as this is there policy to do so and will be something we need to look into further with them. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“My recent order was delivered to the correct address but unfortunately had the wrong greeting card attached. Only by process of elimination to find the sender did they manage to find out who in fact sent the flowers. I am disappointed and will be wary of using Bunches flower service again!”

Helpful Report

Posted 9 years ago

Thank you for your comments Rhona. I am so sorry to hear that the incorrect greeting card was sent with your gift, I do believe this was a genuine mistake and is currently something we are looking into further with our production manager. If you could please contact our customer support team on flowers@bunches.co.uk or on 0800 626 249 so we can make this up to you. With our thanks and apologies.

Posted 9 years ago

“The white Chrysanthemums from our Venus selection were clearly beyond their best; wilted and discoloured. They died completely the next day. Quality control needs to improve. Sorry, but I'm now reluctant to use you again for important gifts.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Brian. I am sorry to hear this has happened, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can make this up to you. With our thanks and apologies.

Posted 9 years ago

“The ordered gift never arrived. Not impressed. Won't use Bunches again”

Helpful Report

Posted 9 years ago

Thank you for your comments Elizabeth, I do believe a member of our customer support team has been dealing with this and trying to contact you, could you please contact our customer support team on 0800 626 249 as a matter of urgency. With our thanks.

Posted 9 years ago

“I am very disappointed in the quality of the flowers which looked nothing like the online photo. They arrived very crushed in the box and the purple flowers did not come out as they were too crushed.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your feedback Shirley. I am so sorry to hear that the flowers were damaged and crushed on arrival. We have been using Royal Mail as our courier for over 25 years now and they usually handle our gifts with such care and attention, can you please contact our customer support team either via email at flowers@bunches.co.uk or via telephone 0800 626 249 with your order number so we can look into this further with Royal Mail and make this up to you. With our thanks and apologies.

Posted 9 years ago

“The parcel came one day earlier, nobody was at home, so we got a post slip. Next day I waited all day for delivery as planned, nothing came. The day and evening was ruined.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Danas. Having looked into your order further we did send your gift on the date requested, however as there was no answer at the time of delivery, the delivery could not be made I am afraid. If no delivery instructions are provided to leave the gift the Royal Mail will take the gift back to the local depot either for the recipient to collect or to have them redelivered at a more convenient time. If you would like to speak with us regarding this please to not hesitate to contact our customer support team as we are here to help, with our thanks and apologies for any disappointment caused.

Posted 9 years ago

“Nice flowers but think it needs to be a bigger bunch for the price you pay! If you bought 3 bunches of £10 flowers from your local supermarket you'd get a bigger and better bunch. Plus the cardboard box they were delivered in was all soggy and water on the card. Don't think I'd order again from here.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Zoe, we really appreciate all feedback. I am sorry you have been unhappy with the amount of flowers received, our illustration shows the standard size bouquet and we detail on the product page exactly how many stems will be included in the bouquet. However I am so sorry to hear the box was water damaged and soggy. If you would like to take this further with our customer support team please do not hesitate to get in touch, either via email on flowers@bunches.co.uk or via telephone 0800 626 249. With our thanks and apologies.

Posted 9 years ago

“Flowers spare and not as picture on site indicates. For the price and postage on top I could buy larger better flowers at a high street florists!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Antony, we really appreciate all feedback. I am sorry you have been unhappy with the amount of flowers received, our illustration shows the standard size bouquet and we detail on the product page exactly how many stems will be included in the bouquet. If you would like to discuss this further with our customer support team please do not hesitate to get in touch, either via email on flowers@bunches.co.uk or via telephone 0800 626 249. With our thanks and apologies.

Posted 9 years ago

“I ordered a delivery for my elderly aunt in the UK for her 95th birthday. The delivery of flowers, butterflies, and cake arrived on time October 30th, 2015 to the Care Home where she is currently residing. I have just spoken with my sister who was with my aunt when the package was opened only to find the flowers were dying and in terrible condition. I must say that I have had great success previously with your service, but this one - a rather special occasion for my very elderly aunt was very disappointing. My sister tells me that the flowers were not kept in water cases or sponge bases for each one. This sister knows how the flowers should be as she herself has received a delivery from me through your service two years ago on her birthday and she also is responsible for floral arrangements at her local church every week during the year. My sister was very verbal about her disappointment which I am passing on to you. I did not spend my hard earned money on something I thought would be disappointing. What does your service have to say to this. Jacquelyn Lowes - Mississauga Canada.”

Helpful Report

Posted 9 years ago

“Wasn't happy with the size of the bouguet for the price very small”

Helpful Report

Posted 9 years ago

Thank you for your comments Derek. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I ordered the flowers to be delivered which arrived a day early. better than being late but when ordered for a specific date they should be delivered then especially when it was a special occasion.”

Helpful Report

Posted 9 years ago

Thank you for your comments Steven. Having looked into your order further I can see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for. We do ask a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. I do apologise for any upset or inconvenience caused.

Posted 9 years ago

“please note everyone when they say flowers may be in bud to last longer it really means you get a bunch of poor looking buds that look like you spent a fiver at most. Nothing like the pictures and most buds don't open either so if you want flowers to arrive like the pictures use someone else!! I was so embarrassed to see my name on the card. £35 wasted looked like £5 - £10 buds from cheap shop. Dreadful.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sally. I am sorry you have been disappointed with your latest flower order. We do dispatch the majority of our flowers whilst still in bud, this is mainly to protect the flowers from being damaged whilst in transit. Certain flowers (such as Carnations, Lilies and Tulips) are sent directly from our growers still in their bud stage and to prevent any further damage to the flowers whilst in transit we try to keep them in the same stage as when they arrived, until they reach your recipient. This is also beneficial for the recipient as it means that they will be receiving the freshest flowers possible and will be able to enjoy them for much longer. The flowers will need to be placed in luke warm water with the sugar solution we provide to encourage the buds to open. However if you do ever find that any buds do not open please contact our customer support team so we can look into this further and make it up to you. With thanks and apologies.

Posted 9 years ago

“Unfortunately the flowers that arrived were browning around some of the petals. I will not be using bunches again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Joanne. I am sorry to hear this has happened, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“I was very impressed with the speedy delivery, they arrived the day before expected. I was however VERY disappointed with the flowers. I felt I could have got better value from my local supermarkets in terms of quantity of flowers. I appreciate that the flowers were in bud for longevity however that is how I always buy flowers. I had to suppliment the bunch with more flowers before I could gift them to my daughter for a special occasion.”

Helpful Report

Posted 9 years ago

“i ordered the sushine bouquet for my mums birthday. I normally use Seneta flowers but spotted bunches online. i thought the blooms were a nice change and therefore placed my order. my mum sent me a picture once delivered and i was very disappointed in the flowers that were delivered. the flowers did not resemble in anyway the full blooms shown on your website. i was at my mums during the weekend and saw the flowers for myself. they were far from the wow factor and i will not order from bunches again. they were very disappointing indeed and i think supermarket flowers are better than the bouquet i ordered from you. i did send apicture with my complaint so you could see for yourself.”

Helpful Report

Posted 9 years ago

Thank you for your comments Pam. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Used Bunches often more than 6 times. Wont use again last bunch were damaged”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your feedback John. I am so sorry to hear that the flowers were damaged on arrival. We have been using Royal Mail as our courier for over 25 years now and they usually handle our gifts with such care and attention, can you please contact our customer support team either via email at flowers@bunches.co.uk or via telephone 0800 626 249 with your order number so we can look into this further with Royal Mail and make this up to you. With our thanks and apologies.

Posted 9 years ago

“Not enough flowers for the price charged.”

Helpful Report

Posted 9 years ago

Thank you for your comments Pauline. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“For the money not much flowers in the bunch, my mum also placed an order and I would recommend your company to any of my friends”

Helpful Report

Posted 9 years ago

“I thought I was buying from Marks & Spencer. I was surprised finding myself paying for these flowers to a company Bunches that I had never heard off until last Friday. The flowers were for a work colleague so I saw these when she opened the box and they were disappointing. A small bunch of flowers all crunched up in a box with disappointing free chocolates and two soft toys. I would have neen better off had I bought them at my local M & S or Waitrose branch.”

Helpful Report

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,312 reviews