Bunches.co.uk Reviews

4.7 Rating 201,977 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could have chosen no stars I would have. Flowers were nothing like the website and the customer service is horrendous, asked me to rearrange to try and look like the website! Awful dont bother”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. The bouquet of choice is not from our hand tied range and would need to be arranged on arrival. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers to be delivered on Monday 16th Sept, they must have arrived on Saturday 14th as we arrived home 2pm on Sunday and they were sitting on the door step in the sun, when opened they were totally had it - had to bin them - what idiot delivers to an empty house and leaves flowers in bright sunlight 2 days before they were due.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with your recent delivery. The gift was delivered on the date requested when the order was placed. We do send a confirmation email so the details of the order can be checked and changed if necessary. We are sorry to hear that no-one was home to accept the gift. The delivery policy is to leave a calling card if the recipient is not home, however if a safe place can be found they may leave at the property to save the recipient the inconvenience of have to collect this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers from daughter for our wedding anniversary costing £34 were posted 6th September and delivered Saturday 7th September. On opening box the white flowers had already started to turn brown (as shown on photo) and by Monday 9th September all the blue delphinium flowers had fallen off.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Am not able to get past "Place Your Order" try as I may I cannot get to do that ? I get taken back to the many lovely arrangements and not to checkout. My order does not get to my basket?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have experienced difficulties trying to place your order. If you like to contact us on 01623 750343 we can look into this and take your order over the telephone. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Very poor experience. Flowers sent, taken to post office, collected within 48 hours due to opening hours. 4 days after ordering, they were dead so '7 day freshness' guarantee appears to be useless! Caused unnecessary upset and distress to friend who had experienced a bereavement (purpose of flowers) as she had to collect dead flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available when the delivery was attempted and unable to collect them immediately. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. We can see that you have been in touch with our customer support team and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“I TELEPHONED MY ORDER FOR THE SWEET ROSES WITH THE LOVELY PINK SURROUND ON THURSDAY, AND MY AUNT RECEIVED THEM TODAY, SHE SAID THEY ARE REALLY BEAUTIFUL ESPECIALLY BEING HAND TIED AS IT MADE IT EASIER FOR HER BEING 89, I REALLY WOULDNT GO ANYWHERE ELSE FOR MY FLOWERS AS I KNOW I WILL ALWAYS GET THE FRESHEST AND BEST FROM BUNCHES AND THE STAFF ARE ALWAYS SO LOVELY WENDY 10/10”

Helpful Report

Posted 5 years ago

Thank you for your review Wendy. We are pleased to hear that your aunt was pleased with her flowers and that you are pleased with our services. Kind Regards - Bunches

Posted 5 years ago

“My wife ordered flowers for her parents wedding anniversary. Flowers were delivered to the wrong address but kindly driven round by the surprised recipient. Flower arrangement contained different flowers to the one ordered (sunflowers - which didn't suit it at all) and a third were wilting already. I emailed Bunches and got an appropriate reply which resulted in a full refund. I'm pleased with that outcome but would have much preferred to be giving 5* not 1*.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the flowers were delivered to an incorrect address and were of a poor condition when they arrived with the correct recipient. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We are pleased to hear that our customer support team have resolved this issue with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

“I ordered the Summer Breeze bouquet for my wife's birthday and (I) was very disappointed. I'd describe this as a posy, the picture is quite deceptive, 3 small sun flowers one yellow rose & one spray of each stock and daisies, how the flowers look on the website is not what you receive. And despite changing the water daily the flowers were done after 5 days, so much for 7 day guarantee. I've used bunches before but I won't be anymore.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. It seems by your description that there may have been some stems missing from the arrangement. We are also sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 5 years ago

“Really disappointed. Didn't resemble the picture at all. Most disappointing, underwhelming bunch of flowers I've ever seen! I was mortified when my mum showed me the flowers she received. They barely look worth a quarter of the price. Wouldn't recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Hi , I have used bunches for years, but I’m disappointed lately i have tried several times to place an order for 6 th Sep , but I could not change the calendar Just seemed to be set for orders for August,”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry you were unable to select the gift of your choice. Some of the flowers displayed on our website are seasonal and only available until a particular date, regrettably if the calendar was greyed out this would be due to the item not be available on the date of choice. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I was very disappointed , I ordered 2 bouquets and not sure about one as it was for a family friend but the flowers for my mum only lasted 2 days”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very poor flowers were fora70th birthday and all dead before the end of day three the roses looked like they were brown as the heads came off the stem”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We have popped an email over to your in the hope we can make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers died within a a couple of days. However, one quick email to customer services and the problem was resolved. So 1 for flowers but 5 for customer service.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We are pleased to hear however that our customer support team resolved the issue . Kind Regards - Bunches

Posted 6 years ago

“Ordered letter box flowers for my mum (Ruby Jo) the following afternoon I get an e.mail to say due to an issue with the supplier they were unable to send the flowers I wanted and sent an alternative (Chelsea) I looked up the alternative and they were completely different. The ones I wanted were lovely and colourful, the ones they sent were white and cream, surely if you send an alternative you try to get as close to what was ordered. I e.mailed the customer services and they kindly refunded 50% of the cost which I was happy with until my mum sent me a picture of the flowers received and well to say I’m disappointed is an understatement. She has been on a flower course and knows how to arrange flowers but these still look awful! The leaves look as if they are going to die any day and there’s hardly any flowers compared to greenery! Luckily I had £10 off as it was my first order and with the £8.50 refund I’ve only paid £8.50 although I don't even think they’re worth that! Will never use this company again......”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear of the problems you have encountered with your recent gift. We can see that you have since been back in touch with our customer support team and this issue has now been resolved and a full refund has been provided. Please accept our very sincere apologies for any disappointment this matter may have caused. kind Regards Bunches

Posted 6 years ago

“My friend sent me a bouquet for my birthday. 1 - didn't look anything like the picture she was so upset as spent quite a bit of money on it. 2/ the roses were half dead (only lasted 1 day) My friend asked for some kind of refund - not given and very bad customer service. If your reading reviews go elsewhere is my advice.”

Helpful Report

Posted 6 years ago

“Paid for courier delivery and the flowers never arrived,leaving my best friend with no birthday present. Very disappointed. I have ordered from Bunches numerous times previously without any problems. emailed Bunches who were quick to respond, informing me that the courier had lost them! They offered redelivery or a refund and I chose the latter.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that the flowers didn't arrive for your friend's birthday, this is very disappointing. As a flowers by post company we rely on couriers to ensure our gifts are delivered safely and we are very sorry the gift has been lost whilst in transit. We are pleased to hear however that our customer support team resolved this matter with you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 years ago

“Money taken out paid extra for courier service flowers have not arrived no contact from bunches ruined a very special night won't be recommending”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers didn't arrive as expected, this is very disappointing. We can see that you have been in touch with our customer support team and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Bit disappointed as you failed to put name on card for flowers .”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have never ordered from them before they were on time however they were not like the picture at all. I do have pictures of what they should have looked like and what they actually look like but I won't order again from them unfortunately, in fact I should be offered a refund.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“You didn't deliver and then blamed us for giving you an incorrect address, an address we would have no knowledge of. We've had two different excuses both boil down to WE made a mistake, they don't accept they may have made a mistake. Dreadful service, wouldn't touch them with a barge pole.”

Helpful Report

Posted 6 years ago

We are sorry you have been disappointed with our services. When an order is placed online we rely on the information that has been provided. The address given at the point of purchase, differs to the address you have recently supplied. Regrettably, we cannot be held responsible for gifts being undelivered when incorrect information has been provided. Our sincere apologies - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,977 reviews