Bunches.co.uk Reviews

4.7 Rating 200,471 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowered were dead within a day. Will never use again!! Paid £20 for nothing.”

Helpful Report

Posted 6 years ago

“I have order from you many times but I must say I was very disappointed with the flowers that my Daughter in law received on her 40th birthday and couldn't believe the small amount that was in the bunch. I shall think twice before ordering from you again in the future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. If any stems were missing from the arrangement please do get in touch with us. Our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were all brown around the edges. They looked in a awful state. The box was all dented. I won’t be using them again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“Never known such disgraceful service in my life. The flowers came via post with NO water in the package. That was at least two days without water. One bunch survived, the other was completely withered. What a waste of money. I shall never use the site again.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Hi there, I’m really disappointed to write a review in the recent delivery of flowers on mother’s day to staines UK. The flowers were old not fresh at all and the recieval person was not happy to recieve old flowers;(”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our flowers to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed with flowers they were nothing like they looked like in the pictures and when I ordered a balloon it was the size of a £1 coin which was ironic as they sell them in the £1 shop, would always buy local in future cheaper, better quality and support local businesses Bunches 1/10 awful”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. the mini-loon that was chosen to accompany your order, is a small balloon and designed to be displayed in the same vase, a description of the balloon size is shown online. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered a bunch for a friend living miles away from myself. I’m in Devon, she’s in London. I had sent her images of lillies for weeks before I ordered the bouquet. I ordered a bouquet online that was heavy with lillies .. however it arrived just as a bunch of carnations. Nothing dazzling in the slightest. Really disappointed and won’t be recommending or ordering ever again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further. Kind Regards- Bunches

Posted 6 years ago

“Were wiltered and tired looking when arrived. Expensive but not value for money complained and they didn’t give a monkeys Won’t use again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing the order we can see that our customer support team offer a solution, however we are still awaiting a further response from you. We have forwarded you our last email for your reference. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Really really disappointed. The gift was embarrassing when it arrived at our office. A tiny limp bunch of what looked like cheap supermarket flowers, accompanied by the worlds smallest balloon and I’m not sure I even saw a cake??! I’ve marked it as damaged as I’ve been meaning to contact you due to the terrible quality.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Really poor delivery service. I requested that the delivery man wait for her to get to the door, but clearly they didn't as a calling card was left and the perishable flowers sent to an office. Since my grandmother is housebound, struggles to move about and suffers from dementia she wasn't able to reschedule a delivery. I was told nearly two months later that they had been sent back to the office and disposed of, but was refused any kind of refund or redelivery option.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient didn't get to the door in time when a delivery attempt was made. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Unfortunately as the gift was not collected this was later returned to us, at which point we contacted you. Sadly our free delivery option is not traceable therefore we were unable to inform you the gift was not collected until it is returned to us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“I purchased flowers from Bunches website for my wife’s birthday on 3rd May. The flowers looked good but unfortunately, after a few days we noticed they were looking tired with the Iris fading and going crispy. In fact, within 1 week, the flowers were withered and a sorry site and are now in the garden waste bin. Needless to say I am extremely disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very poor standard of flowers in the delivery I received, some almost dead other dying within 1 or 2 days. Bunches sent a replacement after I made a complaint, but the replacement flowers were not much better. Not at all a good standard of product.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers to be delivered on the 10/5 but as by Royal Mail you said would be today 11/5 but still not arrived very disappointed Ann Bates”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry your gift didn't arrive as expected. We can see that you have been in touch with our customer support team and a replacement bouquet has been arranged. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered wasn’t delivered asked for 10/5 but was told not guaranteed so would arrive today 11/5 contacted my friend no flowers do disappointed Ann Bates”

Helpful Report

Posted 6 years ago

“I ordered a beautiful boutique of flowers for £25 with chocolates and a card for an 80th birthday... I was extremely disappointed. The bouquet that turned up was half the size than online... so was the chocolates and the card was very cheaply made, could have printed one off my own computer that had better quality. The box was all battered, was not delivered with care. Very unhappy.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived and the box was damaged. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived with broken heads - some squashed. Not in water. Roses had brown petals. Had obviously been tipped upside down.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers arrived in a poor condition, this is very disappointing. We can see however that you have been in touch with us and a new arrangement has been sent with our apologies. Kind regards - Bunches

Posted 6 years ago

“Two week notice but still arrived two days late”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Disappointed with flowers. Wouldn't be purchasing from bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I placed an order due to a recent bereavement, given terms and conditions displayed via website and choosing a calendar date for delivery 48 hours after ordering, I was disappointed to receive a communication from intended recipient to advise flowers had not arrived. I find this insensitive of the company given flowers chosen from the sympathy range via website, to add monies were taken within seconds of the order placed. Due to being away on holiday within the UK, I had limited options to send flowers and I still await confirmation of their delivery from recipient and optimistic to say the least of their condition when arrive, given reviews read. I shall be more thorough in checking reviews of company in future and do not expect companies to take advantage of peoples vulnerabilities in the given circumstance. I would suggest dates/timings of delivery via calendar options when ordering more precise and if an order cannot be guaranteed, then do not show as an option, over optimism I fear from the company; leading to a complaint, which does not add to expectant customer service for the purchaser or a good review for the company for future prospective unguarded customers.”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear the flowers didn't arrive as expected. If you could please contact us on 01623 750 343 or send an email over to flowers@bunches.com with the order number, we can look into this further for you. Please accept our sincere apologies for the disappointment this matter has caused and I look forward to hearing from you soon. Kind regards- Bunches

Posted 6 years ago

“Ordered Flowers for my mum which looked absolutely beautiful in the image. When they arrived, they looked completely withered and dead when she opened the box and we were optimistic and just hoped that with some water and time the Lillies would blossom and the other flowers would look more alive. The bouquet did not improve at all and pretty much were binned straight away - the worst flowers I have ever had delivered, especially for the price and I would not recommend this site to anyone. So disappointed!”

Helpful Report

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 200,471 reviews