Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst bunch of flowers iv brought wife been better to go to supermarket”

Helpful Report

Posted 8 years ago

We are very sorry to hear this and for the disappointment that this as caused you Paul. Would it be possible to get in touch with us at flowers@bunches.co.uk or 0800 626 249 so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“I confirmed the delivery date, so that my friend received them at work - only when the order confirmation came through, it said the delivery dates could not be assured!! My friend received the flowers, 1 day later, and was not at work, so she didn't get them for 2 days. Really disapointing.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jane, I can see that you have emailed in with regards to this and that you have been contacted by one of my colleagues from our customer support team who has now rectified this matter.

Posted 8 years ago

“Kids bought these flowers for mums birthday. Ended up being a significant smaller bunch than expected. Heads of several of the lillies broken. Just generally looked a little dishevelled. Didn't compare to what I could have purchased from the local florist.”

Helpful Report

Posted 8 years ago

We are very sorry to hear this and for the disappointment that this as caused you Nasir. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“I ordered flowers etc for my daughter and son in law as they had just had my first grandchild. The Flowers arrived on time but when I saw them I was surprised at how small the bunch looked, even though I had ordered the 15 stems! Also I assumed the balloon to be larger, and the card was also very small and cheap looking! I think the photos on your website are very misleading and I felt like a cheapskate when I had to explain to my daughter that I expected better quality products. I have ordered from you quite a few times over the years, I will certainly think twice before I order again! Paul Day”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Paul . Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“My daughters birthday was on Monday ordered them to come on Saturday as she works all week. Put card through the door Friday didn't know they were flowers so did not collect till Monday not happy especially as told when complained need to pay extra postage if wanted on a certain day.Don't think will use you again”

Helpful Report

Posted 8 years ago

Thank you for your comments Susan. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry if you have been disappointed by this and do thank you for your feedback,

Posted 8 years ago

“The majority of flowers didn't last longer than a couple of days. The flowers that did last were the Sunflowers. We have been disappointed on this occasion.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Tracey. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“To whom it concerns, I am quite glad you sent me this review as it has reminded me to send you a message regarding my disappointment with the flowers that were delivered. I have given 2 stars only because the delivery was on time. I purchased the flowers for my wife as an anniversary gift. When I got home to see the mesely bunch of flowers that were delivered I was very disappointed. I actually had to show my wife the picture of the flowers that you advertised. Not that I eat McDonalds but it was like opening a Big Mac burger box only to see that the burger looked nothing like the picture. The flowers looked nothing like the picture. I purchased the next bigger size expecting a decent size bunch of flowers. I would hate to see the regular size. Please can you send me an address so I can sent you the picture that I took. It was the first time I have used your service and I will not be using your service again. Regards, A disappointed customer. James Paul Edwards”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Paul. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“Late delivery and no card left! This is the second time this has happened. I have ordered a lot over the past years and have always had good service, so I am disappointed now”

Helpful Report

Posted 8 years ago

Thank you for your comments Michelle. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry to hear you have been disappointed on this occasion please do contact us on 0800 626 249 or at flowers@bunches.co.uk if you would like to speak to our customer support team who would be happy to help.

Posted 8 years ago

“flowers were delivered dry, and the blooms and buds much smaller than the publicity material. however, delivery was efficient and on time and the chocolates were of good quality.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Clive. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“We ordered the miniature rose basket it arrived on time but soil was very dry”

Helpful Report

Posted 8 years ago

Thank you for your comments Jane, We are very sorry to hear this and for the disappointment that this may have caused. We do hope your recipients have been enjoying their gift but please feel free to contact our customer support on either 0800 626 249 or on flowers@bunches.co.uk if you would like to discuss this further with our team.

Posted 8 years ago

“The delivery was scheduled for Saturday but didn't arrive till Tuesday. I should have checked my confirmation, because I had typed in 'if not in to call at my own address' which is only 4 doors away. The confirmation didn't log this, I should have checked it all. Sadly, disappointed this time.”

Helpful Report

Posted 8 years ago

Thank you for your comments, We are very sorry to hear that your flower gift took longer to be delivered by Royal Mail then advertised. Please could you contact our customer support team on 0800 626 249 or on flowers@bunches.co.uk and we will be happy to look into this further.

Posted 8 years ago

“the flowers were ordered for a raffle prize in aid of Breast Cancer. The flowers received had no bearing on the image on the web site and frankly looked lame. I have been in touch with your office and expressed my concern given it was I who recommended your company. The bouquet resembled a garage bought bunch and not at all what I expected. Lesson learnt.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jane, I can see that you have emailed in with regards to this and my colleague has been in touch with you and is waiting for your reply.

Posted 8 years ago

“Wasn't the flowers I ordered and they're already dying within 2 days! Although delivery was excellent and very easy to track!”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“my friends flowers were just like a load of twigs not at all a beautiful bouquet i was so embarrassed and it was her 60th birthday such a let down for 1st time use”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Elizabeth Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you and we really do appreciate your feedback.

Posted 8 years ago

“Flower bunch differed from picture advertised, really poor could have got a better bunch in a supermarket ( looks like a flower bunch from a service station). Very disappointed I probably expected a lot more from a reputable florist”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Sean. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you and we really do appreciate your feedback.

Posted 8 years ago

“Flowers arrived 2 days before the day I requested - my friends 70th birthday! So disappointing. The flowers itself were disappointing too, could have got a better bunch much cheaper from the local garage. Also it pictures a free gift of a small box of chocolates. What arrived was a packet (!) of chocolate buttons. Very embarrassing. Will never use again. What was to be a lovely surprise for my elderly friend was a total embarrassment.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mrs Tucker, I can see that you have emailed in with regards to this and my colleague has now been in touch with you.

Posted 8 years ago

“Flowers arrived in full bloom - NOT in bud as your advert states. Not value for money - £21.99 would have got me a super size selection from M&S ! One consolation my 4 year old enjoyed the free packet of buttons !!!”

Helpful Report

Posted 8 years ago

Thank you for your review Mrs Foley, I am very sorry to hear of the disappointment caused with your gift. We sincerely apologise for this, if you would like to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249 then we will be able to look into this further for you. Thank you again and please accept our sincere apologies.

Posted 8 years ago

“Did not arrive on the day requested so consequently the person was not there to receive them. They were a leaving present so I am disappointed this is the last memory the member of staff has”

Helpful Report

Posted 8 years ago

We are very sorry to hear this happened Jenny as your gift was dispatched on time with no problems. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you?

Posted 8 years ago

“Flowers did not match the selling photo - poor quality and size.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Claire. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you and we really do appreciate your feedback.

Posted 8 years ago

“The cake had alcohol in and I wasn't even told this.”

Helpful Report

Posted 8 years ago

We are sorry to hear of the disappointment caused. We do detail the list of ingredients in our Cakes and added extras when you placed your order online.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews