Bunches.co.uk Reviews

4.7 Rating 202,113 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery etc as promised but the plant was awful! Looked as though it had come off someone's compost heap. It had had 24 hours to perk up when I saw it! As I am currently undergoing chemotherapy and unable to get out to shop, thought this was a good solution for a friend's 70th birthday gift. Embarrassed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Judith,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Flowers were nice but as delivered a day early was not good as that day marked an anniversary the people would not want to celebrate.”

Helpful Report

Posted 8 years ago

Thank you for your review Sara. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries

Posted 8 years ago

“It should be made clearer on the order form that the flowers may not get left on the doorstep, the postman left a delivery note and the flowers weren't picked up until 4 days later as the recipient didn't know she's was getting any, if it was clear when ordered that this may happen I would have put a delivery note on the order, not for a moment did I think a box labelled flowers would be taken back to the delivery office. Waste of £17. Very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your review Jo, We are very sorry to hear of the disappointment that this has caused,unfortunately as we are a flowers by post company we do hope that the Royal Mail will either leave the item safe at the given address or with a neighbour if there is no answer when a attempted delivery has been made before taking the item away, however it is their policy to do so which is why we have the delivery instruction box available online for customers to use if they wish too. If you would like to discuss this further please would you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk.

Posted 8 years ago

“very disappointed with quality of freesias. bad value. some were already fading and didn't last very long. Won't be ordering again”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mrs Nutley, We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“Ordered a luxury birthday bouquet set and it looks like they were purchased from a petrol garage. Definitely not worth the £26.99 I paid. Would've got nicer flowers in tescos at half the price”

Helpful Report

Posted 8 years ago

Thank you for your feedback ,We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“I was very disappointed with the 30 stems of freesias - nothing of them.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Roslyn ,We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“Flowers were delivered a day too early. Much smaller bouquet than pictured. Quite expensive for very average display. Most disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your review Wendy. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. We are sorry to hear that you been disappointed with our flowers and would be very happy to look into this further. Please could you contact our sales office on 0800 626 249 or flowers@bunches.co.uk.

Posted 8 years ago

“Requested them for a birthday and they were delivered a day too early. Not impressed”

Helpful Report

Posted 8 years ago

Thank you for your review Donna . Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries

Posted 8 years ago

“I ordered 40th wedding anniversary flowers for my parents Mon 19th Sept for Thursday delivery. They didn't arrive Thursday, it was Friday and no-one was in. My brother went to the Royal Mail depot to collect as my mum was unable to and was told that it had to be my mum collecting. It's now a week since I ordered them and my mum still doesn't have her flowers, it was her anniversary yesterday. I ordered with plenty of time as my last order placed with you was for mothers day where the order turned up 2 days later. So I missed mothers day and their special anniversary. This is not good and although the flowers are always beautiful, I won't be placing an order again as I just can't guarantee they will arrive on time.”

Helpful Report

Posted 8 years ago

Thank you for your review Rebecca . Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“I saw the bunch of flowers sent Thursday at the weekend. It's looked half the size of the picture. Very different colours and some of the most luxurious flowers were missed. It was like a much poorer quality replacement. Very disappointed as I have used bunches regularly for my mums birthday and this one was her 70th. Will think twice next time.”

Helpful Report

Posted 8 years ago

Thank you for your feedback , We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“Sorry saw plant today and it is very poor.Not worth the money although it was appreciated.Will make me dubious about ordering again”

Helpful Report

Posted 8 years ago

Thank you for your feedback Lindsey , We are very sorry to hear that the Plant did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“I ordered a bunch of flowers for my wife's birthday. When ordering I was under the impression that I could specify when the flowers were to be delivered, which I did, for them to arrive on her birthday. But they arrived a day early, we were not in, so the post man left a card through the letter box, which she found and which ever so slightly spoiled the surprise. Having collected them the next day I have to say that I was disappointed at the quality of the flowers for £20. I shall not be using Bunches again.”

Helpful Report

Posted 8 years ago

Thank you for your review Geoffrey. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“The flowers started to wilt the day after delivery”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kylie, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“The delivery was on the wrong date”

Helpful Report

Posted 8 years ago

Thank you for your review Stephanie. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“Flowers died off after three days. Extremely disappointing as they were a Wedding Anniversary gift. Definitely not up to the standard we have come to expect from you. Will probably be having second thoughts about ordering from you in the future. Dave Hacker”

Helpful Report

Posted 8 years ago

Thank you for your feedback David, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“The flowers looked a bit battered and the display resembled nothing like the display advertised. Very disappointed and embarrassed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kym, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Flowers arrived almost all dead”

Helpful Report

Posted 8 years ago

Thank you for your feedback, We are very sorry to hear that the flowers did not arrive in the condition we would expect. If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk.

Posted 8 years ago

“Flowers were beautiful and delivered on time 11th Sept, however the surprise gift from me was spoilt as the card purchased did not arrive with the flowers and my beloved was unaware why she had received them and from whom before her trip.. I contacted you via e-mail and Jessica arranged for the card to be sent out, with chocolates as an apology. After a further e-mail to Jessica, the card was eventually sent and arrived Friday 16th Sept.”

Helpful Report

Posted 8 years ago

Thank you for your feedback , We are very sorry to hear this, I can see from our records that you have spoken to one of my colleagues as you mentioned and that this is now rectified

Posted 8 years ago

“I was very disappointed that my mother received her birthday flowers a day late.”

Helpful Report

Posted 8 years ago

Thank you for your review Rebecca. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 8 years ago

“I selected flowers to send £25-30 price range and expected a similar standard to what was shown in the image on your website however when i saw them in real life it looked like any £5.99 bunch from a supermarket. It was small and full of leaves . Your images are deceptive as though they are quality bouquets. I was quite disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, We are so sorry to hear you have been disappointed on this occasion. If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,113 reviews