Bunches.co.uk Reviews

4.7 Rating 202,113 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No email or text to tell me the flowers had been successfully delivered. I had to call the person to check. She was very embarrassed to say she had but forgot to tell me. I felt very uncomfortable for her as well as myself.”

Helpful Report

Posted 8 years ago

“I was very upset when I saw the flowers that was sent to our son and daughter-in-law for their Anniversary as the leaves were already wilting. Ann Tait”

Helpful Report

Posted 8 years ago

We are very sorry to hear this has happened Ann. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“This time the flowers didn't look at all like they did in your photo. They were a gift and didn't appear to have the same number or variety of flowers in the bouquet and, whilst I appreciate colours will vary, there was very little yellow which made them look duller.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you have been disappointed on this occasion Angela. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“Voucher code not accepted .flowers look tatty not opened up after 4 days not worth the cost”

Helpful Report

Posted 8 years ago

Thank you for you feedback David, We are very sorry to hear this, would it be possible to get in touch with us on 0800 626 249 so that we are able to look into this for you. Thank you in advance and we sincerely apologise for any disappointment caused.

Posted 8 years ago

“My friend had to 'doctor' the flowers as they were somewhat shaken about and squashed.”

Helpful Report

Posted 8 years ago

We are very sorry to hear about the disappointment caused on this occasion Judith. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you? Thank you in advance and we really do appreciate your feedback.

Posted 8 years ago

“The recipient sent me a photo of the flowers which bore no resemblance to the picture I had seen when I ordered them. I hope they looked better after a few days as they looked horrible on the day of delivery. They were also delivered a day earlier than I had requested. Doubt that I will use this company again.”

Helpful Report

Posted 8 years ago

We are very sorry to hear about the disappointment caused on this occasion Jillian. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you and we really do appreciate your feedback.

Posted 8 years ago

“I ordered a basket of flowers for my daughters birthday unfortunately by the time it arrived despite having a this way up on the box it had been tipped upside down and all the display and earth was just a big mess in the bottom of the box!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry to hear that this has happened with regards to the delivery of your gift. Would it be possible to get in contact with us on 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 8 years ago

“Flowers not up to standard, sent as a birthday gift and very disappointing”

Helpful Report

Posted 8 years ago

Thank you for you feedback, We are very sorry to hear about your disappointment, would it be possible to get in touch with us on 0800 626 249 so that we are able to look into this for you. Thank you in advance and We sincerely apologise for any disappointment caused.

Posted 8 years ago

“E-mail to Joanne Springthorne explains”

Helpful Report

Posted 8 years ago

Thank you for your feedback We really appreciate you getting in touch and letting us know, so that we are able to look into this further for you.

Posted 8 years ago

“I ordered the roses in a basket for a friends birthday for the 26th September they arrived on the Thursday before. The other thing was when she opened the the box most of the compost had fallen out and the roses had come loose. I was so disappointed mostly for my friend.”

Helpful Report

Posted 8 years ago

Good Morning Janet, Thank you for getting in touch with us. We are very sorry to hear how your basket of plants arrived, its very disappointing and we do sincerely apologise.Would it be possible to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249 so that we are able to look into this further. Thank you very much in advance.

Posted 8 years ago

“Flowers arrived on time but did not resemble the picture. In a poor condition.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Kevin, We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“Flowers were a present for my mother's birthday. The package returned to the Post Office as she wasn't in, despite instructions provided asking for them to be left with a neighbour. They weren't collected until the following day, by which time they were 'jaded'. This was a shame as a bunch of freesia's is her favourite!”

Helpful Report

Posted 8 years ago

Thank you for your feedback , We are very sorry to hear this, I can see from our records that you have spoken to my colleagues regarding this and that this is now rectified

Posted 8 years ago

“I sent some flowers to my friend and when I asked her if she'd received them she said she'd been embarrassed to tell me that most of them were dead on arrival, I was extremely disappointed and have tried on a couple of occasions to call bunches to let them know but gave ended up hanging up because I was waiting in a que for over 10 minutes and still hadn't managed to actually speak to someone. I will be reluctant to use them again because of this terrible experience.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Miss Eglington , We are very sorry to hear this, I can see from our records that you have spoken to my colleagues regarding this and that this is now rectified

Posted 8 years ago

“IF YOU COMPARE ME SEND PHOTO RECIPIENT WITH PHOTO SHOWING YOU IN WEB TRULY HAS NOTHING TO LIKE. THE RECEIPT TO BE A COMMON BOUQUET OF FLOWERS BOUGHT A FLORIST ON THE STREET”

Helpful Report

Posted 8 years ago

Thank you for your feedback Alfredo,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“Everything went fine till flower's where delivered. The quality was very poor i've purchased better from the supermarket. They where for my mum's 70th Birthday so that's why iam dissapointed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Karen,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“I sent flowers to a friend who had a family bereavement, I chose my words carefully and typed a card. This was not included with the flowers. I paid £5.95 for courier service with instructions to leave with neighbour if recipient out. Had two e-mails advising me of time slot for delivery and to make sure somebody would be at address to receive parcel (I was not the one receiving the flowers, hence instructions given which they didn't seem to be aware of) Then received e-mail tell me 'good news' parcel delivered and left in back porch!! Friends do not have a back porch! Didn't hear from friends, so had to ring them to ask if they had received flowers,which I didn't want to do under the circumstances, only to find they were left at side gate and of course with no card enclosed from me, they didn't know who had sent the flowers. Disappointing”

Helpful Report

Posted 8 years ago

Thank you for your feedback Angela, We are so sorry to hear you have been disappointed on this occasion regarding DPD and the missing gift card . If you would like to discuss this further with our customer support team please do contact us on 0800 626 249, or at flowers@bunches.co.uk who will be very happy to look into this .

Posted 8 years ago

“Some of the flowers were dead”

Helpful Report

Posted 8 years ago

Thank you for your feedback Jennifer , We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

“I ptesumed the carnations would have been bigger”

Helpful Report

Posted 8 years ago

Thank you for your feedback Christine,We are so sorry to hear this and for the disappointed that this may have caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“The flowers were places in a neighbours wheelie bin (who were on holiday) no drop card was posted to alert anyone. Delivery instructions said- leave with neighbours if out. Neighbour discovered flowers three days later by chance.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mhairi,We are so sorry to hear this and for the disappointed that this has caused please could you contact our customer support team on 0800 626 249, or at flowers@bunches.co.uk and we will be very happy to look into this further.

Posted 8 years ago

“The flowers described on the website were nothing like the tiny ,dried out arrangement that arrive with a soggy card. I was very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mikaela , We are very sorry to hear that the flowers did not arrive in the condition we would expect and for the disappointment caused . If you could please contact our customer support team who will be happy to look into this further for you. You can contact us on our freephone number 0800 626 249, or at flowers@bunches.co.uk

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,113 reviews