“Flowers were rubbish for the price”

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers that arrived were very poor quality very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“We received a picture of the flowers we had sent through Bunches which bore no resemblance to the picture online, just 6 roses and some greenery, there are at least 12 roses on your photo , very disappointing i feel we should have a refund.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“All delivered on time. Thankyou!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I found it impossible to order a bunch of flowers for delivery at Christmas. I have moved home and also changed my bank and card number. Your computer seemed unable to understand. I did finally get a bunch delivered early in January. A second bunch I required was also impossible so I used another company.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that your struggled to make a payment on our website. We do have a customer support number and an online chat facility for any help that is needed if you are having any problems when placing your order. Once again, our apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Cant coment on the flowers as they haven't arrived. Despite paying extra for tracking. Was meant to arrive 10.40 to 1.40. So my rating is bad for the fact they haven't arrived when they were supposed to Not happy.”

Helpful Report

Posted 4 years ago

Thank you for your review, after looking at the order number you have provided we can see that gift has been delivered on the date requested. If you have provide an incorrect order number, please get in touch with us via email flowers@bunchese.co.uk, with further information and we can then review this for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“I paid extra for a special delivery and the date given by you was not met but delayed for several days. I made 3 orders over Xmas and the order for Scotland was not achieved. Sorry but you let mr down”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I would mever buy from this site again as I ordered for my friend 60th. When she showed me the photo, I was shocked for the tiny bunch she received . Completely deceiving from the photo when bought. HP Harrow, Middlesex”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointing flowers - ordered 12 and only 11 arrived and very sparse and half dead flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed the flowers looked droopy with no life”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“My sisters 50th birthday flowers were the smallest bunch Iv ever seen, I’m extremely disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Dreadful! I ordered flowers on Friday 18th December and they weren't delivered until the 23rd? Goodness knows what state they would have been in and when I contacted a member of your staff they just referred me back to the Royal Mail tracking site! They were sympathy flowers and would have arrived looking awful!!!! Thanks”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed I order 4 separate bunches to give as Christmas gifts only 2 were delivered on time and 1 was 4 days late. Will not use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were great but my order wasn’t complete. Missing a teddie and a card!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear items were missing from your order. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was extremely upset that the flowers I ordered for my daughter in law's Birthday arrived over two days late and had been in transit (so my tracking told me) for 4 days!!!! Consequently the flowers did not last very long!! I have used your company for some years but definitely will not be using them in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Was extremely disappointed and upset about the state of the flowers I received. They arrived all damage and wet, the box was completely destroyed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately I’m very disappointed ordered them for a friends birthday they arrived after a week. I’ve emailed customer service I’m waiting for a reply.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was extremely disappointed by the flowers that arrived at my girlfriends house for her birthday. The flowers ('rainbow galaxy') looked nothing like the photograph, there were nearly half the amount of flowers as in the photo. They also arrived 2 days late, and after tracking the flowers I found out they had been sat in a box for nearly 4 days.. Safe to say i won't be using bundles again, unless they have another go and send my girlfriend the flowers that I ordered her.. I WOULD RECOMMEND YOUR LOCAL FLORIST ON THE HIGH STREET I”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. After reviewing the tracking of your order we can see that the gift arrived within our given timeframes of 1-2 days. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were delivered a day later then I paid for. They cost me over £20 and I wouldn’t of paid £5 for them in the shops. When I emailed complaining the state of the flowers I got rubbish excuses. I won’t buy from bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. he Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I have used Bunches a few times this year but this time was disappointing to say the least. I made two orders at exactly the same time- the people live around the corner from one another. They arrived a week apart. One week after my gran’s birthday. Very disappointing this time I’m afraid.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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