“Very disappointed I order 4 separate bunches to give as Christmas gifts only 2 were delivered on time and 1 was 4 days late. Will not use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were great but my order wasn’t complete. Missing a teddie and a card!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear items were missing from your order. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was extremely upset that the flowers I ordered for my daughter in law's Birthday arrived over two days late and had been in transit (so my tracking told me) for 4 days!!!! Consequently the flowers did not last very long!! I have used your company for some years but definitely will not be using them in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Was extremely disappointed and upset about the state of the flowers I received. They arrived all damage and wet, the box was completely destroyed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately I’m very disappointed ordered them for a friends birthday they arrived after a week. I’ve emailed customer service I’m waiting for a reply.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was extremely disappointed by the flowers that arrived at my girlfriends house for her birthday. The flowers ('rainbow galaxy') looked nothing like the photograph, there were nearly half the amount of flowers as in the photo. They also arrived 2 days late, and after tracking the flowers I found out they had been sat in a box for nearly 4 days.. Safe to say i won't be using bundles again, unless they have another go and send my girlfriend the flowers that I ordered her.. I WOULD RECOMMEND YOUR LOCAL FLORIST ON THE HIGH STREET I”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. After reviewing the tracking of your order we can see that the gift arrived within our given timeframes of 1-2 days. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were delivered a day later then I paid for. They cost me over £20 and I wouldn’t of paid £5 for them in the shops. When I emailed complaining the state of the flowers I got rubbish excuses. I won’t buy from bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. he Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I have used Bunches a few times this year but this time was disappointing to say the least. I made two orders at exactly the same time- the people live around the corner from one another. They arrived a week apart. One week after my gran’s birthday. Very disappointing this time I’m afraid.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Order not delivered and still waiting for reimbursement and resolution. So far I have waited for 2 weeks more importantly they expected my 75yr old aunt to go and pick the delivery up from wherever it was delivered.”

Helpful Report

Posted 4 years ago

“I ordered flowers for my niece’s 30th Birthday. The failed to deliver any. I contacted them and have missed the important date, wouldn’t deliver for another week. There was no goodwill gesture- nothing! Terrible service!”

Helpful Report

Posted 4 years ago

“Not recommended. I sent flowers to a very poorly colleague and the address was slightly wrong. I didn't know the flowers were not received until the following week when I was told the delivery had failed and the flowers were destroyed. I advised Bunches they should have called me on the contact number I gave (why was I asked to provide a number if nobody bothered to call?). I was told the mistake was my fault so Bunches take no responsibility. I will not use them again, despite the cheap prices.”

Helpful Report

Posted 4 years ago

“Have been a customer in the past returned for a birthday gift & flowers for my elderly MIL for her birthday, left clear instructions as encouraged when ordering in what to do if not at home, selected leave with neighbour & left their door number, delivery personnel never bothered to try neighbour & flowers were returned to local depot & could not be redelivered until 3 days later, MIL unable to drive & in a tier 3 area, when they arrived they were a decomposing mess & cased upset rather than happiness. Customer service useless, nothing to do with them I was told. Perhaps don’t lure people in by offering an option for delivery that you said you actually can’t guarantee it’s dependent on the person delivering if they will follow the instructions or not!! Absurd. I will not return nor recommend!”

Helpful Report

Posted 4 years ago

“Sadly the person I bought the flowers for passed away before the flowers arrived. They were meant to come before, but they didn't. Not really your fault, but it was quite a shame”

Helpful Report

Posted 4 years ago

“A day late delivery for birthday and appealing reply from customer service! Very disappointing!”

Helpful Report

Posted 4 years ago

“My flowers were 2days late, and very few stems. Will not be ordering again”

Helpful Report

Posted 4 years ago

“late on delivery”

Helpful Report

Posted 4 years ago

“Flowers arrived late, on contacting company was told it was a postal issue nothing to do with them. One would have thought the company would have more experience of when to send out flowers. I ordered on a Wednesday for Saturday delivery, flowers arrived Tuesday. No apology or apparent interest in issue. Poor quality of service”

Helpful Report

Posted 4 years ago

“The flowers arrived and most were drooping and brown. Very disappointed for the price paid.”

Helpful Report

Posted 4 years ago

“Flowers not delivered for my wife's 50th birthday, even though I booked a day for them to arrive. When I emailed them I received a standard reply, couldn't give a monkey's. Sorry but Bunches won't be getting my business again.”

Helpful Report

Posted 4 years ago

“Although you state delivery is not guaranteed but 90% arrive on time it is frustrating when you get a standard email reply stating t&c’s when you ask for a full refund. My order was placed on 23rd Nov for 28th Nov delivery. Flowers arrived on 30th Nov to a very disappointed birthday girl as they thought I had forgot them.Therefore I will never use your company again. Why not despatch earlier for a Saturday delivery.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews