Login
Start Free Trial Are you a business?? Click Here

Bunches.co.uk Reviews

4.7 Rating 200,409 Reviews
92 %
of reviewers recommend Bunches.co.uk
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 200,409 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rebecca Bruty
Verified Bunches Customer
“Late delivery and flowers very sad looking. Nothing like the photo!”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Mrs Phyllis Ann Hodson
Verified Bunches Customer
“Usually good but no help on missing flowers and NO response to my asking for conformation to 3 month subscription for Mrs Nash, Mrs Cadman and Mr and Mrs Hughes. After all these years must I go elsewhere as you do not seem to care these days. Sadly, Ann”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Leah Hodgson
Verified Bunches Customer
“definitely not as big as a bunch as they you think they are going to be. 20 pounds spent and about 5 flowers.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 4 years ago
Steve Baines
Verified Bunches Customer
“Very poor standard , lots of the flowers were dead or shrivelled”
Helpful Report
Posted 4 years ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 4 years ago
Manreet Sandhu
Verified Bunches Customer
“I placed an order and added a delivery instruction for flowers to be delivered to a particular flat. Delivery should’ve happened on Tues, but actually arrived on Sat. Called and emailed Bunches, no help, empathy or suggestions as to how they could deal with this. Instead, they made me feel like it was my problem as the order confirmation did not indicate my delivery instructions. They shouldn’t have a facility in place if they aren’t going to action it AND they shouldn’t blame Royal Mail as I decided not to pay for premium delivery. Why did they not provide a track and trace facility? They didn’t help me, I won’t be using them again. Very unprofessional. At times like this, customer service should be paramount, especially for small businesses. Deal with the issues l, don’t blame others.”
Helpful Report
Posted 4 years ago
John Milford
Verified Bunches Customer
“Delivery partners failed to deliver, and customer service unapologetic and completely unhelpful. I ordered for an anniversary and to my disgust, the delivery company failed to deliver. When you email, rather than trying to be helpful and understanding, or giving a single care, they copy and paste terms from their website that are only there to cover them. Would be nice to have understanding of my frustrations and for resolutions to be offered, not just told it’s entirely my fault for not paying you even more than I already did for delivery.”
Helpful Report
Posted 4 years ago
Mrs S L Frohwein
Verified Bunches Customer
“I have had many positive experiences of flowers sent from Bunches to my loved ones. However recently I ordered 4 lots of flowers at once to dear friends. Two of them did not receive the bouquets I ordered but bouquets which were each £7 cheaper than those I paid for. This has not been rectified thus far. My friends have still not received the correct gifts.”
Helpful Report
Posted 4 years ago
Catherine Fahy
Verified Bunches Customer
“Im actually shocked at how bad the flowers look. They arrived and looked nothing like the photo, but I thought I'd wait till the rest bloomed. Its been abojt 2 weeks and they still look nothing like the photo. Not worth the money”
Helpful Report
Posted 4 years ago
Janet King
Verified Bunches Customer
“Ordered some letter box flowers they didn’t arrive on time and when they arrived days later the box was battered and the flowers crushed. I emailed only to get an email asking me for endless information which was already on my email, I said I would not be ordering from you again and expected another delivery in place of my original order, as the flowers were useless so far I haven’t had any communication back to say sorry or to say replacement flowers have been sent, dreadful customer service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Bunches Customer
“VERY DISAPPOINTING NORMALLY A FABULOUS DISPLAY HAVE USED MANY TIMES BEFORE”
Helpful Report
Posted 4 years ago
Lynsey Carr
Verified Bunches Customer
“Not impressed at all. I ordered this with next day delivery and the order was late. As this was going to a business due to close the following day due to Covid this was a waste of money! I paid for next day delivery and when I emailed the customer service team I was advised I should have paid for nominated day. I do believe ‘next day delivery’ should be next day. Total waste of time and I will not be using this business again.”
Helpful Report
Posted 4 years ago
Teresa Filice
Verified Bunches Customer
“I was very dissapointed with my recent flowers that I orderd for my freinds 50th Birthday. I have ordered from you a few times and they have always been great. Very disappointing this time.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Debbie West
Verified Bunches Customer
“I was very disappointed with the flowers which I sent for my Mums birthday, and also the chocolate cake. Terrible value for money. Will never order again”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Very underwhelming. Some flowers were crushed and far too less. Pictures did not match what arrived.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Karen Ann Marriott
Verified Bunches Customer
“Very disappointed. Ordered bouquet plus birthday cake for delivery the day before a friend's birthday and it arrived two days AFTER her birthday. The flowers were mediocre and looked nothing like the picture on the website, although she said they did smell nice.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Pamela Allen
Verified Bunches Customer
“You got the card wrong and only bothered to say sorry. A company that offers a little bit of compensation for getting something wrong is more likely to get things right in the future”
Helpful Report
Posted 4 years ago
Deborah Guest
Verified Bunches Customer
“Not impressed - flowers delivered without the gift card so the recipient had a very embarassing task of asking around for who sent them. Response to this from Customer Service was not good either.”
Helpful Report
Posted 4 years ago
Mrs E Ann Hope
Verified Bunches Customer
“I have recently placed two orders with you for flowers to be sent to relatives, one for a 98th birthday and another for a golden wedding anniversary. The stephanotis plant which was delivered to my mother on 26th October, as requested, is covered in lots of buds which are now dropping off before even opening and in fact the the plant looks as though it is dying. This is very disappointing! The bouquet which I ordered to be delivered on the 30th October, the day before the golden wedding, wasn’t actually delivered until 1st November. I had notification that an attempt to deliver the bouquet was made on Saturday 31st but was not left at the house(even though the couple were at home) but the bouquet was eventually delivered on the following evening. Due to the time lapse these flowers weren’t looking at their best so there again I was disappointed that this surprise delivery hadn’t been a success either!”
Helpful Report
Posted 4 years ago
Abbie Clinch
Verified Bunches Customer
“Slow service, no updates sent. Flowers arrived in poor condition”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Agne Palubinskaite
Verified Bunches Customer
“Flowers looked nothing to what they advertised online. I was actually embarrassed to give such flowers to my friends.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 4 years ago
Bunches.co.uk is rated 4.7 based on 200,409 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request