Bunches.co.uk Reviews

4.7 Rating 200,408 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty disappointed at how many flowers sent, won’t use again. PS, a ‘free’ packet of seeds sent, was that to make up for little flowers sent so they could grow their own?? Wont use company again.”

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Posted 4 years ago

“Ordered what looked like lovely birthday flowers and they came with hardly any flowers and looked dead. 100% nothing like the picture would have been better with supermarket flowers!!”

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Posted 4 years ago

“Turned up late!”

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Posted 4 years ago

“The flowers were two days late so it does not make any sense to choose this company if you wanna make sure someone gets a present on their birthday. Plus the flowers were INCREDIBLY withered. SO DISAPPOINTING”

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Posted 4 years ago

“Did not deliver fresh flowers on the date requested, although 2 weeks notice was given. Their policy is 1 to 2 working days - no use when the flowers are for a special occasion”

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Posted 4 years ago

“I Ordered flowers for my mother Monday last week and they still haven't arrived over a week later. I had used Bunches for many years as my mother lives in Northern Ireland and I live in France. I stopped sending by Bunches mid-2019 after two big problems with deliveries for Easter and her birthday. I gave them another chance recently and yet again disappointment for an 89 year old woman. Disgusting in this time of semi-confinement.”

Helpful Report

Posted 4 years ago

“terrible service, non existent customer service. I ordered flowers and Macarons for my wife's birthday, and paid extra delivery fee to have the flower delivered on the specific day on a Monday (not before not after). Bunches delivered the product on the Sunday before, left the delivery outside my door under the rain, my wife saw the package before her birthday, ruined the surprise and special moment I had carefully planned. To add to the disappointment the macarons where awful, tasted like cheap biscuits from a pound shop. I emailed customer service no response. This was my first time ordering from Bunches and definitely my going to be last. Very terrible service”

Helpful Report

Posted 4 years ago

“Delivery never happened for 4 days. Should not offer next day delivery on a Friday. Royal mail unpredictable. Will not use Bunches again.”

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Posted 4 years ago

“Late delivery and flowers came looking battered and bruised. Contacted them but got very little response. I wouldn’t recommend them”

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Posted 4 years ago

“The flowers arrived in a terrible condition ,I recommend a £2.99 bunch from a supermarket . Not worth the money don't bother”

Helpful Report

Posted 4 years ago

“The quality was extremely poor. There were fewer roses than stated on the description (I got a medium sized bouquet but there were only three roses). They also deteriorated badly within 72 hours. A £8 bouquet was Asda is truly better quality at 1/3 of the price.”

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Posted 4 years ago

“Printed wrong message. I paid money for that card. Delivery date did not work, ordered for the 13th then came on 14th. Box soaking wet because flower been in there for almost three days. Messaged them on Facebook, and they say can you write an email. I don't have that much time, you can simply pass the issue to your colleague. It's not like it is a big company since you said family owned business.”

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Posted 4 years ago

“Ordered flowers for anniversary of friend's, daughters death. When they did not arrive on day I thought they would the next day. 7 days later still no sign of them. Advised Bunches on Monday but no one has bothered to help Very disappointed.”

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Posted 4 years ago

“I was very disappointed with the flowers, very few flowers and foliage, will not be using again.”

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Posted 4 years ago

“I ordered flowers on the 7th November, to be delivered on the 12th November. They arrived on the 15th.3 days after the birthday. I WON'T BE USING AGAIN OR RECOMMENDING THEM TO ANYONE!!!!”

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Posted 4 years ago

“Sorry to say I will not be using Bunches again due to being let down both times on two orders I have made with this company. After ordering flowers in plenty of time they arrived days after the celebrations they were meant for.”

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Posted 4 years ago

“Very disappointed for what was ordered and paid for,very few flowers in the bunch and looked very poor. I was embarrassed to have given these as a gift”

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Posted 4 years ago

“Normally very good, but my last order was very poor, after contacting customer service i was told to make sure the recipient had added flower crystals in the hope the flowers wld be revived.”

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Posted 4 years ago

“Standards are slipping”

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Posted 4 years ago

“I ordered flowers for my moms bday on a Sunday which hadn't arrived by the Thursday, I rang up and another bunch were couriered to her for the following day. later on the Thursday the original bunch arrived, so she was naturally pleased until she opened them and they were all dead. I then had to explain that another bunch were coming the following day. But all in all what should have been a gift for her bday didn't arrive and when they did they were dead.”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 200,408 reviews