Bunches.co.uk Reviews

4.7 Rating 201,918 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not delivered and still waiting for reimbursement and resolution. So far I have waited for 2 weeks more importantly they expected my 75yr old aunt to go and pick the delivery up from wherever it was delivered.”

Helpful Report

Posted 4 years ago

“I ordered flowers for my niece’s 30th Birthday. The failed to deliver any. I contacted them and have missed the important date, wouldn’t deliver for another week. There was no goodwill gesture- nothing! Terrible service!”

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Posted 4 years ago

“Not recommended. I sent flowers to a very poorly colleague and the address was slightly wrong. I didn't know the flowers were not received until the following week when I was told the delivery had failed and the flowers were destroyed. I advised Bunches they should have called me on the contact number I gave (why was I asked to provide a number if nobody bothered to call?). I was told the mistake was my fault so Bunches take no responsibility. I will not use them again, despite the cheap prices.”

Helpful Report

Posted 4 years ago

“Have been a customer in the past returned for a birthday gift & flowers for my elderly MIL for her birthday, left clear instructions as encouraged when ordering in what to do if not at home, selected leave with neighbour & left their door number, delivery personnel never bothered to try neighbour & flowers were returned to local depot & could not be redelivered until 3 days later, MIL unable to drive & in a tier 3 area, when they arrived they were a decomposing mess & cased upset rather than happiness. Customer service useless, nothing to do with them I was told. Perhaps don’t lure people in by offering an option for delivery that you said you actually can’t guarantee it’s dependent on the person delivering if they will follow the instructions or not!! Absurd. I will not return nor recommend!”

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Posted 4 years ago

“Sadly the person I bought the flowers for passed away before the flowers arrived. They were meant to come before, but they didn't. Not really your fault, but it was quite a shame”

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Posted 4 years ago

“A day late delivery for birthday and appealing reply from customer service! Very disappointing!”

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Posted 4 years ago

“My flowers were 2days late, and very few stems. Will not be ordering again”

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Posted 4 years ago

“late on delivery”

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Posted 4 years ago

“Flowers arrived late, on contacting company was told it was a postal issue nothing to do with them. One would have thought the company would have more experience of when to send out flowers. I ordered on a Wednesday for Saturday delivery, flowers arrived Tuesday. No apology or apparent interest in issue. Poor quality of service”

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Posted 4 years ago

“The flowers arrived and most were drooping and brown. Very disappointed for the price paid.”

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Posted 4 years ago

“Flowers not delivered for my wife's 50th birthday, even though I booked a day for them to arrive. When I emailed them I received a standard reply, couldn't give a monkey's. Sorry but Bunches won't be getting my business again.”

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Posted 4 years ago

“Although you state delivery is not guaranteed but 90% arrive on time it is frustrating when you get a standard email reply stating t&c’s when you ask for a full refund. My order was placed on 23rd Nov for 28th Nov delivery. Flowers arrived on 30th Nov to a very disappointed birthday girl as they thought I had forgot them.Therefore I will never use your company again. Why not despatch earlier for a Saturday delivery.”

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Posted 4 years ago

“The freesias were nothing like the photographs, and there was no perfume. Never again.”

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Posted 4 years ago

“ordered flowers to be delivered 7th arrived on the 10th. Flowers looked half dead and very droopy. no notification to say flowers had been delivered. wont be using again.”

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Posted 4 years ago

“Bought on 22nd for birthday on 26th...arrived 29th! November. Spoke to help desk, was told that I should have paid for a courier if I had wanted them to arrive on time. Really?”

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Posted 4 years ago

“Well it's the first time I've ordered from bunches I sent some flowers to my daughter in York for her 40th 🎂 she said when they arrived half of them were broken stems the other half were beautiful I did pay a lot of money for these flowers so was a bit dissapionted every thing else was good divery they looked to have been bashed around”

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Posted 4 years ago

“Flowers did not arrive in time for my sisters birthday, despite booking flowers in ample time. Sick and tired of the COVID-19 excuses”

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Posted 4 years ago

“Sorry not very fresh very disappointed”

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Posted 4 years ago

“Not enough flowers for price paid”

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Posted 4 years ago

“bonjour je vous ai passé une commande de fleurs à livrer à Chaigneau Karine pour la livraison le 1 décembre adresse: 39,Cavern road o >Torquay tq1 1ns elle n'a rien reçu pourquoi!!!!!”

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Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,918 reviews