“First time using this company and sorely disappointed. Ordered a bouquet of flowers for my mums 70th Birthday. Arrived a day early which was not a problem, however certainly not as described or pictured on their website. Very cheap looking could have gotten a luxury bouquet for cheaper and better quality from my local supermarket chain. Needless to say have returned them for a refund and sorry to say won't be using this company again”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. As you have mentioned I can see that you have been in contact with our customer support team once we have received those we will arrange for your full money to be returned to you. Thank you

Posted 8 years ago

“Hi l received a picture of the poor quality, feeble excuse of the flowers l ordered for my friends birthday, l was totally embarrassed by them!! I will never use this company again”

Helpful Report

Posted 8 years ago

Thank you for your comments Chris, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Unfortunately the photo of the flowers I ordered and the flowers which arrived were worlds apart. When my wife sent me a photo at work of the flowers she'd received, I couldn't have been more disappointed. I could have purchashed a much better looking bunch for £10 in Asda. Also, the chocolates looked like they'd just been bought in a sweet shop. I would have expected them to come in a presentation box.”

Helpful Report

Posted 8 years ago

Thank you for your comments Kieran, I am very sorry to hear that you have been disappointed with the flowers received from us. As advertised on our website we do show both the packaging and the chocolates on the description page under the heading free chocolates giving all our customers the opportunity to see what these are whilst placing the order, we do offer upgraded boxed chocolates for additional charges that can be find our extra page.Please could you contact our customer support team on either flowers@bunches.co.uk or call us on 0800626249 and we will be happy are to look into this further for you. Thank you very much.

Posted 8 years ago

“Delivered before requested date so didn't get there started dieing as no water”

Helpful Report

Posted 8 years ago

Thank you for your comments Michelle, . Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, I am very sorry for your disappointment of this and that when received your gift was not to the high standard that we expect them to be , please could you contact our customer support team on either 0800 626 249 or on flowers@bunches.co.uk as we will be very happy to look into this further . Thank you very much

Posted 8 years ago

“Was absolutely different flowers never again”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I have ordered on several occasions from bunches and everything has been perfect however on this occasion I ordered a Christmas cheer bunch of flowers and was very dissapointed when I saw what had arrived at my mums- nothing like the photo online at all. Will not be using bunches in the future and will not be recommending to friends and family. Such a shame!”

Helpful Report

Posted 8 years ago

Thank you for your comments Samantha, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“The flowers were due to arrive on 2 December.Today is 6 December & they have still not been delivered. I ordered these flowers for my brother's wife on the anniversary of my brother's death. I have used your company on several occasions with no problem.I am very disappointed with the service this time. I await your comments. Beryl Aguado.”

Helpful Report

Posted 8 years ago

Thank you for your comments Beryl, . Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, unfortunately this is not our traceable option but Royal Mail do assure us that a calling card will be left if no one is at home when they attempted to make a delivery. I am very sorry for your disappointment this matter has caused , please could you contact our customer support team on either 0800 626 249 or on flowers@bunches.co.uk as we will be very happy to look into this further . Thank you very much

Posted 8 years ago

“Not arranged as expected, described as beautiful feminine arrangement, was bunches placed in box for recipient to arrange. The colour ordered was not the same received, wanted pink and got purple.”

Helpful Report

Posted 8 years ago

Thank you for your comments Emma, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Flowers delivered were all dead”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you very much

Posted 8 years ago

“One of the flower heads was broken and the others look in a bad state”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“My granddaughter sent these flowers and cake for my birthday but what a disappointing they were hardly any flowers and cake minuscule certainly not value for money, she is only 16 and worked hard for that money”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“Bunch was too small, paid for close, paid for delivery before 12 on a Sunday, they were late! Telephoned to complain and asked for feedback, heard nothing. Very disappointed ????????”

Helpful Report

Posted 8 years ago

Thank you for your review Mark, We are very sorry to hear that you are disappointment. I have taken a look into your order and have also spoken to the courier this morning regarding the time that your flower gift was received, they have confirmed that your gift was delivered and signed for on your requested date at 11.51am. I am sorry to also hear that you were a disappointed with the size of the bouquet, If you would like to contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk we would be very happy to look into this further. Thank you.

Posted 8 years ago

“Plant arrangement arrived in a disgusting state. Upside down not in basketball but 1 plant was damaged.”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear about this, would it be possible to get in touch on 0800626249 or flowers@bunches.co.uk so that we are able to look into this for you. Thank you very much

Posted 8 years ago

“This was the first time I've used Bunches. With today's technology utilising tracking of orders & deliveries, I still do not know whether the flowers have been delivered.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation but unfortunately this is not our traceable option. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 or on flowers@bunches.co.uk if you do hear that your gift has never been received.

Posted 8 years ago

“Flowers were not delivered .. im very disapointed ..”

Helpful Report

Posted 8 years ago

Thank you for your review , I can see that you have been in contact with our customer support team and that this matter has now been rectified.

Posted 8 years ago

“Never worth the money !”

Helpful Report

Posted 8 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“I was asked quietly by a member of family how much I had paid for the flowers and advised that I should probably contact yourselves for a refund as the flowers were of very bad quality. I went to the recipients address 2 days after the delivery and he flowers were nowhere to be seen, 8 assume as they were dead and horrible. I have spent nearly £20 only to feel embarassed for what I have sent to my mother.”

Helpful Report

Posted 8 years ago

Thank you for your comments Jasmine, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

“My birthday plant was not accepted and was returned as i had given the wrong business address. Instead of notifying me immediately so that we could arrange delivery to the correct address, i had to chase up to be told a week later that the plant was now dead!!!!! Unbelievably bad customer service. i have used bunches before but will certainly not be using them again, there are plenty of other online florists to chooses from. Very poor customer service and follow up.”

Helpful Report

Posted 8 years ago

Thank you for your comments Katherine, I am so very sorry to hear this if you would like to talk with our customer support team further regarding this please contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“I did not get the product advertised . What I received was something worth £5 the quality was horrendous ... it also went to the wrong address on the wrong date .. when I called to complaint I was told pictures used for marketing purposes I would never order again”

Helpful Report

Posted 8 years ago

Thank you for your comments, we are sorry to hear that you have been disappointed, I can see from our records that you did speak to one of my colleagues within the customer support team although unfortunately you ended the call before the matter of the wrong address and date could have been discussed, if you would like to speak to our customer support team regarding these things please could you contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“First and last time I will order with bunches, ruined our anniversary. The roses arrived half dead so we added water and flower food and still no better. I am very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your comments Ahmed, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it please be possible again to email us on flowers@bunches.co.uk or call us on 0800626249 so that we are able to look into this further for you. Thank you very much.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews