Bunches.co.uk Reviews

4.7 Rating 202,307 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered on time and of day selected but was disappointed on the quality of the roses as most of them had curled up tainted shrivelled petals which spoilt the overall look of the flower . Was expecting better quality for the price paid.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Phil, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“Very poor the bunch was tiny when come not worth the money I paid for them”

Helpful Report

Posted 9 years ago

Thank you for your feedback Michael, I am so sorry to hear you thought this, please do let our team know at flowers@bunches.co.uk and they will happily help.

Posted 9 years ago

“This is my first purchase from Bunches and I'm afraid it will be my last .I purchased flowers for my Daughter as she had split from her boyfriend . The flowers arrived the day before I specified but that would have been ok if the flowers had been worth it but I could have purchased a similar bunch for half the price from my local petrol station . So disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Caroline. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Very small boquet for the money, flowers are OK once opened but not good value for money compared with others,”

Helpful Report

Posted 9 years ago

“I paid over £50 for a bunch of roses for my girlfriend for valentines day. I paid extra for the 'luxury roses'.When they arrived, half of them were dead and they looked like they had been picked up in a local garage. I was actually quite embarrassed giving them to her and couldn't apologise enough. I can safely say I will never order off there again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Christopher, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“Bunches were very helpful, but unfortunately royal mail delivered late, and flowers ruined. Bunches did offer to replace. Would recommend always selecting courier option for delivery!”

Helpful Report

Posted 9 years ago

“The sevice in terms of order and delivery was very good as usual Unfortunately the flowers provided on this occasion were of poor quality and were effectively dead in 2 days. An e mail complaint has already been sent”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Dobson, I am so sorry to hear that this has happened as all our bouquets and gifts should arrive in perfect condition. I do believe you have been in contact with our customer support team and we are looking into this for you.

Posted 9 years ago

“I asked delivery for 13/2/16 specifically but the flowers were delivered on 12/2/16 - disappointed as the person who I wanted to surprise with was not there to answer the door.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Sue. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“I have used your company for many times and have had good service and quality My recent order was not very good in that the flowers was bare minimum and seemed less than other times My other half was not impressed aswell”

Helpful Report

Posted 9 years ago

Thank you for your comments Carol. I am sorry to hear how disappointed you were with your flowers. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Flowers did not look great when they arrived. I had asked for delivery on the 12 February and they arrived on the 11th. Because they were not great I couldn't charge the guest who had requested them so am out of pocket”

Helpful Report

Posted 9 years ago

Thank you for your comments, We send our flowers with royal mail which takes 1-2 working days to deliver. So we can not guarantee any of those specific dates. we ask a preferred delivery date then we send out 2 working days prior this date, so that a special occasion is not missed. Could you please get in touch with us on 0800 626 249 regarding the quality of the flowers so that we are able to look into this further for you.

Posted 9 years ago

“Delivery for valentines arrived at 5pm very disappointing as most of the day had gone and good job I ordered something else or I would have been in hot water. You need to change your delivery company as I will not and cannot rely on this time slot for flowers. Quality of flowers and hamper were good but let down by the very long wait.”

Helpful Report

Posted 9 years ago

Thank you for your comments Stephen, I am very sorry to hear that you have been unhappy with your delivery time. The delivery for the hampers is an all day guaranteed delivery to arrive on a selected date of your choice, although it is an all day delivery so can arrive up to 6pm. Please accept our sincerest apologies for any inconvenience caused.

Posted 9 years ago

“Flowers arrived on Friday its now Monday and the flowers look nothing like the picture online they have opened up as they were sent in bud form but not at all like the picture online very disappointed”

Helpful Report

Posted 9 years ago

Thank you Wendy, Could you please get in touch on 0800 626 249 or flowers@bunches.co.uk so that we can look into this further for you. Thank you.

Posted 9 years ago

“Disappointed some buds had already gone over due to lack of water and the crystals on the butterfly stalks are already dropping off Wish I had gone elsewhere”

Helpful Report

Posted 9 years ago

Thank you for your comments Arthur I am very sorry to hear that your flowers arrived this way, could you please get in touch on 0800 626 249 or flowers@bunches.co.uk so that we can look at this for you. Thank you and sincere apologies.

Posted 9 years ago

“I ordered a red rose and Valentine cake to be delivered but a happy birthday was delivered with the rose”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Angela, I am very sorry to hear that the incorrect cake was sent, could you contact us on 0800 626 249 or flowers@bunches.co.uk so we can sort this matter out for you please. Thank you and sincere apologies.

Posted 9 years ago

“The bunch of flowers in the picture were NO what was received . No where near the stems in the photo . I was embarrassed to see them as gift for a friend .”

Helpful Report

Posted 9 years ago

Thank you for your comments Sam, I am very sorry to hear that you have been disappointed on 0800 626 249 or flowers@bunches.co.uk so that we can look at this for you. Thank you and sincere apologies.

Posted 9 years ago

“I paid for my mothers 80th birthday flowers to be delivered by 1pm on February 9th. when I spoke to her around 7pm that evening they still had not arrived and no note left to apologise. They turned up later in the evening not as fresh as they should have been. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard. I am sorry to hear about the disappointing delay in delivery of the flowers you ordered for your mother. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“My parents weren't in when the flowers I sent were delivered which meant they were taken to the delivery office. By the time my parents were able to pick them up, they weren't in a good condition.”

Helpful Report

Posted 9 years ago

Thank you for your comments Rosemary. I am sorry to hear about your disappointing delivery experience with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Not many in the bouquet for the price would not purchase again”

Helpful Report

Posted 9 years ago

Thank you for your feedback John. I am sorry to hear of your disappointment with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Been a Bunches customer for approaching 10 years now and today received a very disappointing bunch of flowers for my girlfriend. Despite my comments and a photo of said flowers, I received a 'looks ok to us' style message with no offer of a replacement. Time to shop elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Chris. I'm sorry to hear about your disappointment with the order for your girlfriend. Please do call our Customer Support team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“My friend sent me a photo of the flowers she received on the 10th February. I was very disappointed with them and also the mini balloon was very small., not impressed at all”

Helpful Report

Posted 9 years ago

Thank you for your comments Valerie. I am sorry to hear you were disappointed with the order for your friend. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,307 reviews