Bunches.co.uk Reviews

4.7 Rating 202,303 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered an additional flower for 2£. Unfortunately, it was not included in the existing bunch of flowers but just randomly added to the side. That did not look very nice and definitely not as I expected.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Samira. I am sorry to hear you were disappointed with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will look into this for you.

Posted 9 years ago

“flowers died after two days”

Helpful Report

Posted 9 years ago

Thank you for your feedback, I am so sorry to hear of that this has happened. Please do email us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you straight away.

Posted 9 years ago

“The flowers were meant to arrive on 9th but didn't get there til 10th”

Helpful Report

Posted 9 years ago

Thank you for getting in touch. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“items was not as describe, very poor amount of flowers. item did not look as if it was in the picture. i paid for extra items which i i was disgusted of the lack of chocolates where sent, will not be using this company again”

Helpful Report

Posted 9 years ago

Thank you for your feedback Donna, I am sincerely sorry to hear you were disappointed with the size of the bouquet and our free chocolates. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“They looked nothing like the photo”

Helpful Report

Posted 9 years ago

Thank you for your feedback Olivia, I am so sorry to hear you thought this, please do let our team know at flowers@bunches.co.uk and they will happily help.

Posted 9 years ago

“Ordered a bouquet from this company but was very disappointed when it arrived. It arrived in a flat cupboard box which squashed some of the blooms and was very small for what I paid. Company have offered to refund my money if I return the bouquet but it was intended for a Birthday gift so I just have to make the best of a bad thing as there is no time to do anything now. Will not be using them again.”

Helpful Report

Posted 9 years ago

“Usually very pleased with value for money but was a bit disappointed this time, felt that the bunch of flowers was small for how much it cost .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Donna, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“I'm very disappointed as I ordered a balloon for Valentine's Day and chocolates for my girlfriend and the balloon said happy birthday on it such an embarrassing moment I don't know if I should try again or not....”

Helpful Report

Posted 9 years ago

Thank you for your feedback David, I am so sorry to hear this has happened, please do let our team know at flowers@bunches.co.uk and they will look into this further for you.

Posted 9 years ago

“Normally i don;t have any issues with your delivery. But they should have arrived mon or tue? they didn't arrive until thursday and no chocs with the flowers.”

Helpful Report

Posted 9 years ago

Thank you for your comments Julie, I am so sorry to hear this happened. Please do email us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“Nice flowers arrived 2 days late. Missed my mum's 80th Birthday.”

Helpful Report

Posted 9 years ago

“Whilst the ordering process was very easy and the delivery turnaround was fantastic, my mother received a completely different flower arrangement than the one that I ordered. I ordered the Birthday Azalea Gift which was shown a single (pink) azalea plant in a pot. What she received was an arrangement (not a plant) of yellow flowers and no azalea. I appreciate that you have to work with what you have in stock and I wouldn't have been too annoyed if it had been a similar colour azalea, but the fact that it was completely different was really not acceptable. My mother hates yellow! I chose the Birthday Azalea gift specifically because that's how it was advertised. If it cannot be provided, it should not be sold as a specific product with that description, or at least i should have been contacted to see if the alternative option was okay. I would not consider using Bunches again unfortunately because I would not be comfortable that I would be getting the product that I have paid for. Apologies for the delay in delivering this feedback.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sophy, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive as was ordered and we will happily help rectify this.

Posted 9 years ago

“Unfortunately although I was advised there was a 2 day window for postage again given the dates of 29th and 30th Jan, the delivery was not made until 1st February and nobody was home resulting in the flowers being left at the post office, yet to be collected due to work commitments. I have completed wasted my money.”

Helpful Report

Posted 9 years ago

Thank you for your comments Maria, I am so sorry to hear this happened. Please do email us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“Having used you for a number of years I was very disappointed with my last order, these were for my wife. And gave me a chance to see what I was receiving. Normally I send to receipients unseen and they politely advise how pleased they were. I found this order for my wife to be very disappointing, I did not know that the size of the carnations was to be micro and certainly not reflective of your illustration. Certainly not value for money. Patrick”

Helpful Report

Posted 9 years ago

Thank you for your feedback Patrick, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“I sized up to large but have just received a tiny bunch of flowers which can't possibly be worth £26. Nothing like the picture which is probably 4 large bunches in one.”

Helpful Report

Posted 9 years ago

“very disappointed with the amount of flowers in the bouquet.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

“As your records will show I have been a fairly regular customer and have been pleased with your service but on 29th January I was the recipient of a bouquet (despatched 28th January) and was very disappointed. Many of the flowers were almost dead and there were no chocolates. I am extremely disapponted that you have not bothered to reply to the above. My friends and I will not be using your services anymore.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marleen, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“the flowers were delivered on the wrong day”

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Posted 9 years ago

“Ordered flowers on Sat morning it's now Wed,no flowers yet”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sylvia, I am so sorry to hear this. Please do email us at flowers@bunches.co.uk and one of our Customer support team will look into this for you.

Posted 9 years ago

“Have used this service before with no problems however this time i am very disappointed with the service my order didn't arrive at ALL, yes i was offered a replacement but for the day after it was supposed to be delivered not at all happy”

Helpful Report

Posted 9 years ago

“Was very disappointed, the flowers were sparce and could have got a bigger bouquet in a supermarket for half the price ,also was delivered on the wrong day . Will not order again .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Alice, I am sorry to hear you were disappointed with the size of the bouquet. Please get in touch with us at flowers@bunches.co.uk and one of our Customer support team will happily look into this for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,303 reviews