Bunches.co.uk Reviews

4.7 Rating 202,296 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received red roses on the 14 February . By Wednesday half of them were dead. My wife was really disappointed. we both know how to care for flowers , but there was nothing more we could to . Hope to here from you soon .”

Helpful Report

Posted 9 years ago

Thank you for your feedback William, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk and we will happily help rectify this.

Posted 9 years ago

“Disappointed with the size of the bunch after getting the largest bunch . Would not use you again”

Helpful Report

Posted 9 years ago

Thank you for your comments Anita, I am so sorry to hear you thought this, please do let our team know at flowers@bunches.co.uk and they will happily help.

Posted 9 years ago

“I paid extra to guarantee delivery of Valentine flowers on my chosen day - the 15th - because my wife was away over the weekend. I was promised in advance that I would be contacted on 15th and given a 1 hour slot when the flowers would be delivered. Imagine my surprise when they were delivered half way through the 14th! Unfortunately by the time my wife got home at teatime on 15th the flowers were not at their best having been out of water far too long. I am not happy with this service. Guaranteed on 15th means exactly that, not no later than 15th which would make 14th ok for delivery!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback John. I am so sorry to hear of your disappointing delivery experience with DPD, our delivery partner. Please do email us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you straight away.

Posted 9 years ago

“Wanted my Valentines Gift to be so 'special' for my partner on Sunday 14th February 4 Valentines Day!" I paid quite a substantial amount of money for it & was 'so' disappointed with the result when I came home from work(a 'very' busy shif!") When ordering on line it came across much larger(the flower display) a 'box' of chocolates,two red love hearts at the bottom of the display and a larger balloon, that's what I saw,thats why I wanted it delivered on that day(maybe I need to go to 'specsavers', I think 'not?") I have ordered other 'floral' arrangements on line from other companies & have 'not' received this disappointment, from this amount of money being paid!" I am 'not' being a 'difficult' customer towards you,just being 'honest', that's what you want,isn't it?" The actual flower display was 'beautiful', just 2 SMALL!" I was hoping to use your sevice again & close friends of mine for Mother's Day,have to be honest with you, 'not' so impressed!" A possible discount on my next purchase or a 'free' bouquet' of red roses(I Love") would be very much 'appreciated', which would be a 'very' professional sevice offered, I have worked in customer service myself!" Yours sincerely' Mr Kevin Mcleod.”

Helpful Report

Posted 9 years ago

“Flowers were smaller than I'd expect for the price and were a little dry. Although they did perk up in some water I didn't think it was very good value for money. Turned up on time though.”

Helpful Report

Posted 9 years ago

Thank you for your comments James. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Received a very small bunch of flowers. Not what was expected espically as these were for valentines day. Very dissapointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Melvyn. I am sorry to hear about the disappointment with your flowers. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“It wasn't what I expected, I was very disappointed with the flowers. I usually use this company all the time but this might be my last time.”

Helpful Report

Posted 9 years ago

Thank you for your comments Imran. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Although the flowers I received were of a high quality they were not what was ordered which was very disappointing luckily my partner was not aware of what had been ordered and was happy with her flowers but I was not happy don't think I will use you again. I know it was valentines weekend and you would have been busy but not really an excuse.”

Helpful Report

Posted 9 years ago

Thank you for your kind comments regarding our flowers John, although I am sorry to hear about the bouquet being different to the one you originally ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Looked alot more flowers online than was delivered. Not good value for £35”

Helpful Report

Posted 9 years ago

Thank you for your comments Steve. I am sorry to hear about the disappointment with your flowers. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Flowers arrived and where left at the porter instead of calling the stated number and directly handing them over to my girlfriend. No call, not text message nothing! Also the porter was not instructed to inform her. So she didn't receive any flowers for valentines day this year :( :( :(”

Helpful Report

Posted 9 years ago

“Very dissapointed. Ordered a bunch of 12 valentines mixed roses. Message card was not included despite being written on the order. Some of the roses looked sorry for themselves on arrival and 2-3 days later 6 of the 12 roses are wilting and look half dead. No plant food included either which is disappointing given the money being spent . Would not recommend or use again.”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received from us. Would it be possible for you to get in touch with us on 0800 626 249 or email us on flowers@bunches.co.uk so that we are able to look into this for you. Sincere apologies and thank you for getting in touch,

Posted 9 years ago

“Would not describe the bunch of flowers we received as luxury. Cheap looking plastic wrapper around flowers. Disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Rob, I am so sorry to hear this. Please do get in touch with us at flowers@bunches.co.uk so that we are able to look into what caused the disappointment for you. Thank you.

Posted 9 years ago

“Flowers arrived on time as promised however they where of poor quality and not good value for money, ASDA have much much better for £15”

Helpful Report

Posted 9 years ago

Thank you for your comments Peter. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Ordering & delivery process very good. Comparatively poor quality of flowers delivered.”

Helpful Report

Posted 9 years ago

We are so sorry to hear you have been disappointed with the flowers Philip. Please do let our Customer support team know at flowers@bunches.co.uk and we will happily look into this further for you.

Posted 9 years ago

“I have used Bunches many times, and usually get a good service from them. I have had to call the office more than once, and the staff dealt with my calls politely and efficiently every time. The flowers I have had in the past have been delivered punctually and have been good value. This Valentines day, however, I received a bunch of scrawny roses, very small, and some withered at the edges. The accompanying card and chocolates were so cheaply produced and wrapped, that I was embarrassed. What did I pay? something like £36. On valentines day itself I went into Morrisons, where I saw bunches of 12 roses, looking better than the ones I had had delivered from you, for, guess what? £5 a bunch. OK. you can say that the flowers take a little while to bloom, that there is delivery etc. and that the chocolates and card were free. But this is Valentines day! I wanted to spend money sufficient to give my wife a special gift, and what she received seemed cheap and tawdry. The roses were all small, but even so were different sizes, and tatty at the edges. Of course neither of us said anything, but I know her standards and I was embarrassed. I am sorry to have to write this, because I am grateful for the service I have had from Bunches to date. It would have been better not to have sent the card and the chocolates; if they are supposed to represent the love one feels for one's wife, then she must have thought that I didn't care much for her. I would much rather pay for a good quality card and gift, than to have to give her what you sent.”

Helpful Report

Posted 9 years ago

Whilst we are pleased to hear you have always been happy with our flowers and service, we are so sorry to hear you have been disappointed on this occasion Hilda. Please do let our Customer support team know at flowers@bunches.co.uk and we will happily look into this further for you.

Posted 9 years ago

“although the goods arrived when scheduled and expected i was a little upset by the quality of the Flowers when you look at the price i paid for them, was expecting a much larger bunch at least, its a shame because everything else seemed to be pretty good and i was pleased with the website, pleased with the ordering process and again the delivery and the packaging. having a new partner i would have liked to have a supplier which would have the qualities as your company does to order with ease and more often but sadly due the end product i wont be ordering again from you. regards Edward Robberts”

Helpful Report

Posted 9 years ago

Thank you for your comments Edward. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“I love the website and the pictures are lovely, it's clear and easy to use. What i was shocked with was the photo thanking me for the lovely flowers. There were so few stems of flowers, in the photo online i have counted at least 10-12 stems within the same bunch i purchased, on seeing the photo of what was delivered i could count half that amount. This is a real shame as will put me off using you again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura, I am so sorry to hear you thought the flowers were small, please do let our team know at flowers@bunches.co.uk and they will happily help.

Posted 9 years ago

“Whilst the flowers were delivered within the timeframe, the roses themselves were a little disappointing considering they were well over £30. Quite ragged condition with wilting foliage and no food or card included in the price. The chocolates that came with them were basically a small bag of cadbury's buttons. By way of comparison, my daughter received a £25 bunch from Waitrose on the same day that were pretty stunning by comparison. Fresh, large headed roses with plenty of accompanying foliage wrapped impressively and with food to sustain them and a card. I absolutely get the delivery overhead that has to be factored in, but will think hard before making further purchases unless the recipient is some distance away.”

Helpful Report

Posted 9 years ago

Thank you for your comments Alan. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“When it arrived the rose which came with it was half dead and didn't look good at all looked a mess”

Helpful Report

Posted 9 years ago

Thank you for your feedback Harry, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“very dissappionted will not order again . flowers 4 stars ballon 1 star chocolates 1star balloon and chocolates were a lot smaller than expected. not as picture online . compared to last year from local shop.”

Helpful Report

Posted 9 years ago

Thank you for your comments Kevan. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,296 reviews