Bunches.co.uk Reviews

4.7 Rating 202,286 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient thought flowers were not value for money and content was very poor. To quote, " supermarket flowers just thrown in a box"”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kathleen. I am sorry to hear about your recipient's disappointment with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Really disappointed with the amount of flowers for £20. Just 3-4 more flowers would have made a difference. Bought as a birthday gift but slightly embarrassed when saw them in the vase as it looked so sparse. Will not be using bunches again”

Helpful Report

Posted 9 years ago

Thank you for your comments Carrie. I am really sorry to hear about your disappointment with the flowers you ordered. If you can contact us at flowers@bunches.co.uk or on 0800 626 249, one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“ORDER ARRIVED ON TIME. FLOWERS WERE AS ILLUSTRATED, A GREAT BUNCH OF GOOD QUALITY OF WELL MATCHED COLOURS. ONLY PROBLEM WAS THAT THEY ONLY LASTED 4 DAYS. WHAT A SHAME.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kenneth. I am sorry to hear about your disappointment with the quality of the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Paultrey bunch of flowers,novelty disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Liz. I am sorry to hear about your disappointment with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“the order was never received !!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Deborah. I understand that our Customer Support Team have dealt with this for you. If you do need any more help, please do not hesitate to contact us at flowers@bunches.co.uk.

Posted 9 years ago

“Flowers were delivered a day early, spoiling the surprise. Have now written twice to the company including details of order, but had no response since initial contact. Very poor service - will not use again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Davey - I'm sorry to hear about your disappointment. I understand that our Customer Support Team have been in touch with you to resolve this as quickly as possible.

Posted 9 years ago

“For the amount of money that I paid I was disappointed. The amount of flowers were very small the balloon tiny for a birthday wish and the birthday cake so small it was only four mouthfuls. I expected better value for money compared to other places that I have used”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ann. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk or on 0800 626 249 and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Sent to my Mother in a care home but managed to see the flowers myself.They were not in bud form as described and the chocolates were not in a box but chocolate buttons in a bag.Will not use this company again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Miss Rose. I understand that you have contacted our Customer Support Team and this has been dealt with. Please do not hesitate to contact us at flowers@bunches.co.uk if you need any more help.

Posted 9 years ago

“Hi I ordered flowers to be delivered on a birthday on 22/2 but instead they were delivered on 20/2 when none was at home and was not the actual birthday! If I had wanted them delivered on 20th I would have said so! Also the size of the Bunch was disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Diane. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Went with your company due to price, I can now see why you were the cheapest online retailer as I have picked up similar quality bunches from supermarkets and petrol forecourts for a fraction of the price.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laurence. I am sorry to hear about your disappointment with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“As I have already explained I was very disappointed with the butterfly bliss flowers sent to me last week I have used your company before with no problem.”

Helpful Report

Posted 9 years ago

Thank you for your comments, After looking into this further for you, I can see that someone is now in contact with you regarding this matter. Sincere apologies.

Posted 9 years ago

“In all honesty, I wss disappointed with mums birthday flowers. They were delivered on Saturday and by Sunday when we went to see her, the Gerberas had all flopped and the chrysant flower petals were falling. They were in fresh water with plant food not near heaters. I felt sorry for mum as all I could do was apologise and say that I wouldn't use the same company again.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Lynn, I am so sorry to hear about how your flowers lasted, its very disappointing as we do not expect this to happen so I sincerely apologise. Would it be possible to get in touch with us n 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this matter further for you. Sincerest apologies.

Posted 9 years ago

“The flowers that were delivered looked nothing like the picture that I ordered. Alot smaller. Very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Adrian, I am so sorry to hear you thought this, please do let our team know at flowers@bunches.co.uk and we will happily help.

Posted 9 years ago

“Very nice flowers but poor delivery. Went to wrong address and left outside on pavement!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul. I am so sorry to hear of your disappointing delivery experience with DPD, our delivery partner. Please do email us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you straight away.

Posted 9 years ago

“Good value for money, the flowers were nice and fresh, size and amount was what I expected. Unfortunately the cake was cracked across the top and delivery turned out to be a real problem. I had asked for late afternoon but was informed the night before that delivery would be in the morning, I was given the option to change delivery to a shop for self collection or for the next day. As there was no one else to sign for the gift at delivery address and next day was missing the point of ordering for a birthday, I opted for shop delivery. However once this was confirmed I was informed that only I or the named recipient could collect with photo ID. I had brought online as I live in Germany and not able to deliver myself, so this was clearly not an option. Similarly this was supposed to be a surprise so not great that the recipient has to go and collect themselves. After selecting shop options I was then told I couldn't change. The deliverers were unsympathic and unable to offer any other choices. Not sure why I paid for delivery in the end should have asked birthday girl to pick her own flowers out at a shop of her choice. Suprise ruined I won't use this service again sorry”

Helpful Report

Posted 9 years ago

“I bought them for my daughters engagement. I asked her to send me a photo, I was very disappointed they didn't resemble the photo on you web site. I am unlikely to use Bunches again, very poor value for money”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gill. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Flowers were left outside front door without knocking. Not sure if they were delivered on the correct day or a day late as the recipient was an elderly lady who doesn't go out every day.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Denise, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk and we will happily look into this further.

Posted 9 years ago

“Ordering process was great, quick and easy. Received an email to say I'd get a tracking number the morning of delivery, but I never received this tracking number. Irises dead in bud and freshias didn't even last a week, very disappointing!! Have ordered from Bunches before and flowers have been great quality, but this time were very poor! Such a shame, won't be using this company again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Emma, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and plants should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“The size of the flowers is markedly less than the image.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kevin. I am sorry to hear about the disappointment with your flowers. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“I didn't get email telling me a time period when the flowers would arrive as I was told I would on the morning of 14th February. Flowers were then delivered at 16:30 with no prior notice that they were going to be delivered.”

Helpful Report

Posted 9 years ago

We are sorry to hear you did not receive your email on the morning of your delivery to confirm the delivery time. I have passed your comments onto our IT department to ensure this is looked into and if you would like to discuss this further with us please do not hesitate to get in touch.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,286 reviews