Bunches.co.uk Reviews

4.7 Rating 198,095 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers under par and no plant food!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Totally ruined bunch of flowers were a mess broken stems and battered about will never use again .I left a message on your web site the day they were delivered but heard nothing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear this. After looking into this we can see that we have replied to your email offering a resolution and we are awaiting a reply from you. Please accept our sincere apologies for any disappointment caused, Kind Regards Bunches

Posted 2 years ago

“The order was with DPD for two and a half days. When they arrived the box was battered and some of the stems broken and some dead flowers. For what I paid I could have bought them in our local supermarket for £10. Customer service never bothered to reply to any of emails that I sent them”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear this. We will be in touch with you very soon with a resolution to this. Kind Regard Bunches.

Posted 2 years ago

“Very disappointed with my purchase. The freesias were in poor condition and had absolutely no scent. Definitely not worth £27.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. WE have popped an email over to you in the hope we can come to a resolution. Please accept our sincere apologies for any disappointment caused, Kind Regards Bunches

Posted 2 years ago

“Delivered flowers were nothing like the same as on website. Could have got much nicer flowers in supermarket or local garage. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Sadly the flowers I’m meant to be reviewing. I am still waiting from you following my enquiry. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We can see that you have been in touch with us to let us know the recipient had received the flowers, however, they had not informed you they had arrived. As you have let us know the flowers are beautiful would you please consider amending your review and rate? Kind Regards Bunches

Posted 2 years ago

“I live in Peru and every year I sent flowers to my daughter who lives in London. This year the experience was awful! My daughter was working from home all day but she didn’t receive the flowers. I kept following the tracking code through royal mail web page and the last information was “on the way to be delivered”. She never received the flowers and I received a message the day after that she couldn’t be found!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear the gift did not reach the recipient. If you would like to contact us with all the relevant information we can then review this further. Kind Regards Bunches

Posted 2 years ago

“I chose just freesias and gypsophila for my daughter as a special thank for something. They were fully out when they arrived on the Sunday morning and looked beautiful, but by Wednesday they were looking unhappy, by Thursday a quarter of them were dropping badly and the others were starting to go the same way and looking sad. As they were supposed to last for a week this was very disappointing and a complete waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers came and they were practically dead. The little cake that I ordered on the side was as hard as a rock. I will never order from bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“arrived wednesday - now all dead ! these were a gift and we are so disapointed I will make contact with them today and see what they can do”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We can see that you did indeed contact us and this has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Not delivered on time m, customer service awful flowers sat in a box at the post office for 2 days!!!! Will not use again.”

Helpful Report

Posted 2 years ago

“Very disappointed. Have used many times in the past, but shall not use again. Flowers were in full bloom when delivered, not in bud. After 2 days blooms were already tired and sad.”

Helpful Report

Posted 2 years ago

“Bouquet was poor quality, half the size of the image on the website with the majority of the bouquet being daisies and leaves. Complaint raised and requested a refund but still awaiting confirmation on this. Would not recommend this company.”

Helpful Report

Posted 2 years ago

“Bouquet delivered was NOTHING like the one advertised on their website. I did complain, but to NO avail. Will never use Bunches again . . . and I told them this. They did not care . . .delivery was a nightmare - left with neighbour bt recipient not informed until I tracked it online. I put it was postel service in review but am not sure. No delivery was attempted at address and no note left . . .”

Helpful Report

Posted 2 years ago

“The flowers I received did not bloom and are still closed. I have used the feed and changed the water. I have taken care of my flowers as directed. I am very disappointed and won’t be using Bunches again. This is the first time I have ever been let down.”

Helpful Report

Posted 2 years ago

“Very disappointed with my order wouldn't bye from this company again”

Helpful Report

Posted 2 years ago

“despite paying for courier delivery it arrived a day too late so you won't be hearing from us again”

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Posted 2 years ago

“Nothing like the best I've ordered from Bunches. Sadly although properly arranged & cared for they lasted less than 5 days. Only one of the peonies ever opened and the stocks started to die almost the moment they were arranged - I've bought from Bunches many times before for my wife's birthday, but these were very, very poor - I may have to re-think my account!”

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Posted 2 years ago

“Died after days very disappointed”

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Posted 2 years ago

“Flowers arrived 16 June and were dead by 24 June.”

Helpful Report

Posted 2 years ago

Bunches.co.uk is rated 4.7 based on 198,095 reviews