“Very disappointed of my order! Flowers wasn’t even close the on the picture and was totally in different colours and very poor!! I don’t recommend it!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The order page said 24 stems only 21 were delivered and on complaining a lifeless condescending response announced that there were 21 carnations and three others. As a piece of customer service this was derisory. I shall be taking my business, after many years of loyalty, elsewhere now.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service. After reviewing our communication we can see that when you contacted us regarding the 21 stems we informed you this was the correct amount of carnations and the 3 other stems were gypsophila. This information is provided in our description of the product so customers are aware of what the bouquet content consists of. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers arrived looking very sad and dying. Added provided feed packet which perked them up temporarily. A bit disappointing as was a birthday present for my mother. Flowers from other were still going strong long after these had been binned. Do yourself a favour and go somewhere else”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“ordered for delivery on the 4th of September for our wedding anniversary didn't turn up till the 6th complained and asked for my money back only to be told another bunch was on its way.Now 11th of September and still no sign will never use again disgusting service”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to you have been unhappy with our service. After looking into your complaint, we can see that we offered to send you a replacement arrangement due to the original arriving later than expected, however we have not heard back from you. If you would like us to pop a fresh bouquet to the recipient, please do let us know. Kind Regards Bunches.

Posted 2 years ago

“I have ordered flowers in the past but was very disappointed with the very poor quality of these flowers when they arrived, especially as they were for my friend on her wedding day. Needless to say I will not be making any further purchases from Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Horrendous quality and service. Do not waste your money on the worst quality ‘flowers’”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Not value for money evern with the discount. This will be my last order”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Very poor. Do not come as seen on the picture. Won’t be using this company again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I have no idea if my flowers were delivered as I had no acknowledgement from my recipient and bunches never notified me they had been delivered”

Helpful Report

Posted 2 years ago

Thank you for your email. We are sorry to hear you did not receive your tracking information. We will pop this over to you so you can see the journey of the parcel. Please accept our apologies. Kind Regards Bunches

Posted 2 years ago

“Poor quality I brought a large bunch and they were not worth it at all Flowers were droopy in the box I would have been better to purchase from a supermarket”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“My friend Never received her flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient didn't receive their gift as expected. We can see that you have been in contact with us regarding this and this issue has now been resolved. Please accept our apologies for the disappointment caused. Kind Regard Bunches

Posted 2 years ago

“Couldn't get card to go with flowers therefore recipient didn't know who they were from. Paid 4£ for card which went separately. Plain idiotic so will use Amazon. This happened last year with hamper to friends v poorly. Need to make website better.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can confirm that we offer upgraded cards along with our free gift card when working though the process of the order. We also offer separate cards for customer who wish to send cards only. If you ordered a card from the tab "greeting cards" this is a separate order and will be sent separately to the order. Please accept our apologies for any disappointment this may have caused. Kind Regards Bunches

Posted 2 years ago

“I sent flowers to my son and daughter in law for their wedding anniversary. They arrived in a disgraceful state. I paid extra to have them delivered by courier. I have pictures of the condition they arrived in but somehow cannot attach them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers for anniversary did not arrive on time. The company did not bother letting me know. I had to chase them and get hold of a tracking number by calling their call centre. Flowers weren't all that either.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We are sorry to hear that you did not receive your tracking information, sometimes these can sneak into your junk folder Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Very poor service. Arrived two days later than expected. Flowers were very sparse and poor quality. They died within two days. Contacted Bunches but told sorry our postal policy doesn’t guarantee delivery on the day you want. Told flowers died but just an apology. I’ve waited £20+ In awful service and terrible flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you were unhappy that your gift didn't arrive on your preferred date. As explained when you contacted us the delivery service selected is a 1-2 day delivery with a 95% chance of the gift arriving on your day of choice. After looking at the correspondence you have sent to us there was no information nf the flowers only lasting two days. If you would like to pop further information over to us about this, we can then review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Revered to be delivered on certain day they came 2 days b4 and ordered xl bunch of flowers would not like to see the small bunch defo not worth the £40 + delivery I payed will defo not be using again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your flowers arrived earlier than expected and you were disappointed with the flowers. We will be in touch with you shortly to discuss this. Kind Regards Bunches

Posted 2 years ago

“Very disappointed in the quantity of flowers delivered and it looked cheap when they weren’t worth the price payed. Very pretty set of flowers though.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Arrived on time. The flowers lasted no more than a day and a half. They were wilted and dead when they arrived. Very disappointment on my purchase.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Really poor service. A very special present from me to my unwell daughter was ruined by Bunches’ delivery policy and then I was just dismissed when I raised my concerns.”

Helpful Report

Posted 2 years ago

“Booked flowers 3 days before my Aunts birthday still a day late Very disappointed in the company”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews