“The box arrived damaged and the flowers were bent, only thing thay was nice about it was it arrived on time”

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Wasn’t happy at all with what my daughter received as it was for her birthday …was a terribly pathetic form of the bouquet shown on the website. After having made a complaint online , only received one response and from then on they didn’t consider responding further ….quite disgraceful in fact …”

Helpful Report

Posted 2 years ago

“The bunch of flowers looked a lot smaller than what I expected”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed. I hoped for a bunch better than something i could pick up at the garage, unfortunately, they fell far below that. For the cos, I could've gotten something way better. I had to spend more cash to add to them. Thankfully I had them delivered before I gave them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I purchased the flowers as a gift for my mother in-law when they arrived they didn't look at all and just looked a bit sad. They looked nothing like the picture which was disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Absolutely terrible - flowers never arrived!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are very sorry to hear your flowers did not arrive as expected. We will be in touch with you very soon to resolve this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“The flowers arrived in the post late and they were dry and dead.”

Helpful Report

Posted 2 years ago

“I ordered the flowers to be delivered on the Saturday as my friends 80th was on the Monday and didn’t want them in the post all weekend. But they didn’t get delivered until the Monday so I’m very disappointed. My last order was also messed up and sat over the Bank Holiday weekend so think I need to use another company.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“The flowers that the recipient received were dry and dead. I have emailed Bunches twice and had no reply to help this situation.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been disappointed with your recent gift. After looking into this we can see that we have responded to your email and are awaiting a response from you. Kind Regards Bunches

Posted 2 years ago

“Flowers died the day after delivery. Not great for an expensive bunch of flowers.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed in Bunches this time, even though I have used them for a number of years with no complaints. I have complained about the bouquet I sent a friend as it did not look anything like the picture. and freesia stems were very straggly. The reply from Bunches was that it was sent as buds so would look better in a few days and if not I should again contact them. Unfortunately, the person I sent them to has now been hospitalised so I will take this no further but I don't think I'll be rushing to order again!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very poor bunch of flowers for the money It was embarrassing giving these to my friend Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Expensive for what you receive - not a decent bunch of flowers, better off going to M&S or a local florist and spending slightly more”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“My mum’s birthday flowers , some were dead on arrival and the rest died two days later so she threw them . Strange as normally very good , especially Sunflowers”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers were dead my sister in law said when they arrived. I won’t use this service again very poor flowers extremely disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Dot delivered on selected date. Left in extreme heat. Disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used Bunches before and been pleased with previous orders. However, my most recent order was extremely disappointing. I ordered gladioli, one of my wife's favourite flowers, for our anniversary. They arrived on time. However, the stems were very short so if they were placed in a vase most buds and flowers were submerged in water. We transferred them to a well-watered oasis. The flowers have faded quickly and many of the buds have not opened. I am unlikely to use Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“The flowers were so small. Not happy.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a bunch of flowers for my daughters 21st, the picture made them look amazing, unicorn bouquet for £36 and I was actually embarrassed to take them into to her office at work. Everyone at work said they were disgusting for the price and had seen better bunches in supermarkets for about £10. Will never use again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“These flowers were a birthday gift for my elderly mother. They were of very poor quality and lasted only a few days. I have sent flowers many times before but have never had such a disappointing product.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews