“I bought these flowers for my best friend as she was home poorly. The picture she then sent me upon arrival of the delivery is not at all like the photo advertised. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not as ordered, delivered to wrong address. Poor value”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent order. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I was very disappointed as the roses I ordered for my parents wedding anniversary only lasted 4 days before having to be thrown away. I have used other on line companies whose flowers last a lot longer.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The bunches courier DPD did not deliver the flowers to the address requested but to the next-door offices, failing to leave a card explaining where they had left them. So flowesr took a week to get to the correct person.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers that arrived looked nothing like the image. Even after time for them to open!!! Disappointing gift !!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“What I ordered (and paid just shy of £30 for), and what my recipient received are two incomparable things. I wish I could add photos here to prove my point. I don’t know if this is a scam, or if I was just unlucky.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Would never use again-customer service is rubbish!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I’m afraid I have a complaint to make as my husband sent me roses for our 60th wedding Anniversary. I received them today and one rose was completely broken off and the others look half dead. I can send a photo of them if you require it. I have been a customer of Bunches for many years and have received gifts and have always been so satisfied, this is the first complaint I have had to make”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers were supposed to arrive in bud but were already open.They lasted less than a week. There was nothing to give them any moisture in the packaging. Very disappointing anniversary gift.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Not too happy as never received confirmation of delivery date.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you did not see your confirmation of the order. We can confirm this has been delivered to your inbox, however you have not viewed this. This may be due to the email being filtered into your spam folder. We would recommend that you check the settings of your device so that emails are not missed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Initially ordered flowers on 5th September for delivery on 17th September for a 60th birthday. Flowers arrived at lunchtime on 18th September in pretty poor condition. Completely missed the deadline even though I ordered 12 days in advance! These were a gift from the Medical Centre where I work.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that your gift arrived the day after your selected date. The service you had chosen is our free 1-2 day delivery service 95% of gifts do arrive on the selected date but this is not guaranteed as explained on our website. We are sorry to hear however that the flowers were not in a good condition and we will be in touch with you very soon to discuss this further. Kind Regards Bunches.

Posted 2 years ago

“Very poor bouquet: what I was sent was mainly spray carnations. I had to pay extra for the "baby's breath" without which this would have been an even poorer show. I could have purchased the same flowers for £10.00 in Sainsbury's. At nearly £30.00 this was extortionate and very disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Terrible flowers and so underwhelming for the price. I paid £36 for them and they were so small. I’ve bought a bigger bunch of flowers on this website for cheaper before, and even bought bigger in tescos. I bought these flowers as a gift thinking they would be a bouquet worth £36, but I wouldn’t pay £20 for them! The rattan looks tacky and was fraying, too. Incredibly disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Sorry very very disappointed with our purchase, certainly what we received looked nothing like what was shown on the order form. total waste of £28.00. even after 3 days they looked like nothing. would never buy these flowers again. maybe we were unfortunate and were sent a bad buch..”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Having received a good service for some years things have gone downhill. Sadly recently there have been problems with our orders. Delivered to the wrong address or damaged, mainly down to the Couriers With regret, we have now stopped ordering from Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“The flowers arrived late (ordered on Wednesday, to arrive on Saturday but turned up on Monday) and the picture on the website misrepresented the volume of the flowers. Very poor.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. the order number you have provided does not coincide with the information you have provided. If you would like to pop an email over to flowers@bunches.co.uk with the correct order number and information and we can review this further. Kind Regards Bunches

Posted 2 years ago

“The flowers were delivered on time but they were very droopy and they did not look fresh, I did send you an email telling you this but I had no reply, My Aunt is 91 years of age and she was sad at the state of the flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been unhappy with your gift. Unfortunately we do not appear to have received your communication, if you could pop this over to us at Flowres@bunches.co.uk, we can then review this further. Kind Regards Bunches

Posted 2 years ago

“Recently purchased a large bunch of flowers (Picasso) from Bunches for my Mother’s 95th birthday. What arrived was a small bedraggled mostly green collection. Hardly what was promised by the photograph. I shall not be giving them my custom again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“This was the worst experience we have ever had ordering flowers online. The quality of the flowers was disgraceful and there was no way they resembled the online photographs. On contacting Bunches we were offered 3 stems of spray carnations (not in the original bunch) but we declined. Will not buy from Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing your communications with us we can see that we offered to send a bouquet of spray carnations with our apologies. If you would like us to arrange this we are more than happy to dispatch these. Once again, our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“Flowers were bashed and did NOT arrive in bud, as promised. In fact, the roses (which were the main event) were as open as possible and going brown on the edges. I contacted Bunches who could not have cared less and suggested that the flowers must have come out of bud in transit... So please do not waste your money on this horrible company and their rubbish products as I did.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been unhappy with your gift. After reviewing your communication you had mentioned the flowers were not in bud, however no mention was given regarding any browning on the roses. As explained we offer a 7 day freshness guarantee with all our arrangements and suggested that you contact us should the flowers not fare. If the flowers did not pass our guarantee then please do contact us again. Kind Regards Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews