“I ordered flowers as a birthday gift for a friend. They were not delivered on the day but were promised to be delivered a week later, after remaining in the Royal Mail office for 7 days. I dread to think what state they were in. Unbelievably unsatisfactory!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately after using Bunches for many years- the Christmas delivery from the photo did not resemble the actual delivery even though I have been assured that the written text matches. Very disapointing- would suggest Bunches start charging again for delivery ( instead of free) .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I can only give a one star review as the flowers I ordered were never received. I appreciate this was probably due to the postal service being used but I cannot comment on something that didn't arrive.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Pointed used to think they were good value but no with paying the postage which is an extra and the last lot I received they just seem to be so skimpy afraid I don't think I'll be ordering again they needed a lot more greenery with them to bulk them out which just wasn't there air”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used Bunches many times but the last order was not up to their usual standard I will be wary to use them again .9”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered the Rhubarb and Custard bouquet. Looked beautiful in the picture unfortunately didn't look very nice when delivered. Hardly any flowers in it and the white carnations already withered. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Absolutely terrible and when I complained and sent a picture they kept saying they wanted me to count the stems of each kilns of flower. They could clearly see there was a major discrepancy in the size of bouquet. Since I had sent them from Canada to a cousin who’s husband passed, it was not appropriate to ask her to please count the stems and report back ! She just happened to send a picture to say thank you! I was mortified by the pathetic bunch of flowers that fit into a wine glass. Absolutely pathetic when I trusted this company…. Icing on the cake is not taking responsibility for the experience I had. Brutal and would say to run from this company!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with our services. Unfortunately the image you provided had quite a few flowers that are not from our range and it would seem the recipient has mixed the flowers with others and we have been unable to see the full bouquet. To be able to review this we would require the full stem count or an image of how the flowers arrived as we cannot see the full arrangement from the image given. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“The flowers came the day after the date said and also wasn’t a full bunch and didn’t look as good as they did in the picture, looked as though someone threw a few roses together n sent them on their way. Don’t like to complain but I wouldn’t buy flowers from here again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not at all happy with the quantity for the price. On the picture it shows a beautiful bouquet of flowers with a lovely spray & a vast amount of flowers. What I received was not what was in picture, was about half of the quantity of flowers. I cant complain on quality as they were beautiful flowers but for the price I could have easily gone to tesco & bought at least 10 times the amount of bouquets for the price on here. Definitely will not be buying from here again ☹️”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I always purchase from you, this time the flowers where wilted and didn’t open and only lasted four days, very in happy customer”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Dreadful service. Poor communication. Goods did not arrive on time. Poor quality and damaged card. In total, a totally bad show. Need to tidy up their act.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with our service, after looking into this we can see that the flowers arrived within our stated timeframes. We are sorry to hear that you found the flowers of poor quality. If you could pop us an email over with an image of the flowers and card and we can review this further for you. Kind Regards Bunches.

Posted 2 years ago

“The flowers were not delivered until 2 days after the supposed delivery date, as the recipients were at the funeral of their son. I thought it being flowers they would have been left on the doorstep. I have used bunches for years and always been delighted with the service, but sadly won't be ever using your firm again. Mary G”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry the recipient was not available when the delivery was attempted. We do advise in our delivery terms should no one be available the parcel will be returned to the depot after a calling card is left for the recipient to collect or rearrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches.

Posted 2 years ago

“Did an order on Monday 10th October, it is now Wednesday 26th October and they still haven't arrived yet!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear h your flower gift has not arrived. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately, due to Post Office error, the flowers were not delivered.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a XL bunch of flowers for a 60th truthfully I was embarrassed by what they received only thing that remotely matched the picture was the lillies the rest was a joke no carnations just a few lillies and loads of foliage was not what was displayed or ordered, used next day delivery didn’t come next day which wasn’t a big deal but they was shipped out with no water so wilted abit Emailed over a week ago no response”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do not appear to have received your email, if you would like to pop this over to us again, we can then review this further for you. Kind Regards Bunches

Posted 2 years ago

“Awful limp bunch of squashed dead flowers really cheered up my sister who was about to start her 2nd round of chemotherapy never again!!!! And no communication when I tried to complain disgusted”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have not received a response from us in relation to your complaint. We will look into this now for you and you will receive an email from us shortly. Kind Regards Bunches

Posted 2 years ago

“Ordered flowers for my step mum's birthday on 10/10/22 and she still hasn't received them, Royal Mail say they attempted delivery but she has not had any notification of them trying, probably all dead now..”

Helpful Report

Posted 2 years ago

Thank you for your review. After looking into this we can see that a delivery was attempted on the date requested, however no one was available to accept this. We will be in touch with you shortly to discuss this further. Kind Regards. Bunches.

Posted 2 years ago

“Disappointed that flowers did not arrive on my mums birthday despite ordering in time and stipulating the need for this.”

Helpful Report

Posted 2 years ago

“Absolutely shocking will never use this site again”

Helpful Report

Posted 2 years ago

“Very disappointed with these overpriced flowers. Embarrassed when I saw the gift I had given. Will not use them again.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews