“Poor quality I brought a large bunch and they were not worth it at all Flowers were droopy in the box I would have been better to purchase from a supermarket”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“My friend Never received her flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient didn't receive their gift as expected. We can see that you have been in contact with us regarding this and this issue has now been resolved. Please accept our apologies for the disappointment caused. Kind Regard Bunches

Posted 2 years ago

“Couldn't get card to go with flowers therefore recipient didn't know who they were from. Paid 4£ for card which went separately. Plain idiotic so will use Amazon. This happened last year with hamper to friends v poorly. Need to make website better.”

Helpful Report

Posted 2 years ago

Thank you for your review. We can confirm that we offer upgraded cards along with our free gift card when working though the process of the order. We also offer separate cards for customer who wish to send cards only. If you ordered a card from the tab "greeting cards" this is a separate order and will be sent separately to the order. Please accept our apologies for any disappointment this may have caused. Kind Regards Bunches

Posted 2 years ago

“I sent flowers to my son and daughter in law for their wedding anniversary. They arrived in a disgraceful state. I paid extra to have them delivered by courier. I have pictures of the condition they arrived in but somehow cannot attach them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers for anniversary did not arrive on time. The company did not bother letting me know. I had to chase them and get hold of a tracking number by calling their call centre. Flowers weren't all that either.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We are sorry to hear that you did not receive your tracking information, sometimes these can sneak into your junk folder Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Very poor service. Arrived two days later than expected. Flowers were very sparse and poor quality. They died within two days. Contacted Bunches but told sorry our postal policy doesn’t guarantee delivery on the day you want. Told flowers died but just an apology. I’ve waited £20+ In awful service and terrible flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you were unhappy that your gift didn't arrive on your preferred date. As explained when you contacted us the delivery service selected is a 1-2 day delivery with a 95% chance of the gift arriving on your day of choice. After looking at the correspondence you have sent to us there was no information nf the flowers only lasting two days. If you would like to pop further information over to us about this, we can then review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Revered to be delivered on certain day they came 2 days b4 and ordered xl bunch of flowers would not like to see the small bunch defo not worth the £40 + delivery I payed will defo not be using again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your flowers arrived earlier than expected and you were disappointed with the flowers. We will be in touch with you shortly to discuss this. Kind Regards Bunches

Posted 2 years ago

“Very disappointed in the quantity of flowers delivered and it looked cheap when they weren’t worth the price payed. Very pretty set of flowers though.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Arrived on time. The flowers lasted no more than a day and a half. They were wilted and dead when they arrived. Very disappointment on my purchase.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Really poor service. A very special present from me to my unwell daughter was ruined by Bunches’ delivery policy and then I was just dismissed when I raised my concerns.”

Helpful Report

Posted 2 years ago

“Booked flowers 3 days before my Aunts birthday still a day late Very disappointed in the company”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“The flowers i had ordered were not delivered Since The Person was travelling I tried to send an e-mail To bunches asking to postpone the delivery They told me they could not do so The delivery had been already despachated Therefore, unpredictable things can not happen in bunches.co.uk”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you placed an order and later found that the recipient would not be available to accept the gift, Unfortunately, by the time you had contacted us the gift has already left our warehouse, therefore, we were unable to postpone the order I'm afraid. ease accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I know the weather as been warm but my mom knows how to look after plants and flowers by Friday they was dead and Sunday was in the bin I used to order monthly from Freddie’s as there prices went up I thought I’d give bunches a chance don’t think I’ll be coming backn”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I sent two bunches recently but will not use Bunches again. Photographs sent by my friends showed that the bunches were not value for money. I could have done better from a Supermarket.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“We ordered Bunches flowers for our daughter 2 weeks ago when she got covid (NHS KEY WORKER IN A & E) For delivery instructions we clearly stated "Ring flat bell & if no answer leave inside locked porch using trade button". She wasn't going out or downstairs. When delivery was attempted, a card was left stating that her flowers had been taken to the sorting office, from where she could collect after 48 hours (by which time they would be dead) She was so disappointed she drove to the sorting office and collected them next day, feeling ill. I emailed and rang to complain and was told nothing could be done. Why ask for delivery instructions and ignore them? I won't be using Bunches again.”

Helpful Report

Posted 2 years ago

“Wouldnt order from here, pick another flower delivery service. If you want your order delivered on the wrong day to when you ordered, this place is for you. They use a delivery service which doesnt leave the flowers and makes it obscenely difficult for your flowers to be delivered. Most people dont order flowers for themselves and deliver them to someone else, giving instructions for the recipient how to collect the flowers completely defeats the point of having flowers delivered in the first place…. Hence as the flowers were left in the box for 4 days they were completely withered and they were clearly small to begin with!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the recipient was unavailable when the delivery was attempted. We do advise in our delivery terms that the gift would be returned to the depot after a calling card is left for the recipient to collect or rearrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“For the cost I was incredibly disappointed!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately the flowers arrived dried out to my parents house for their 50 th anniversary. We were very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“was very disappointed with the flowers that I sent to my sister.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“My experience was very bad Broken box has been delivered and when I had a chat with one of the online agent named Paul he offer me £5 compensation which is very silly and rude My gift was more than important to me to be delivered well presented for specific reason but he doesn’t care at all”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews