“The flowers weren't delivered that day. I guess that's not necessarily your fault but the flowers did not look anything like as good as you're picture. Disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I ordered the flowers for my sisters birthday, they arrived on the day & my sister was out. The delivery person left them in a dust bin with a lid on it quite near the door. My sister never contacted me to say she got the flowers which was unusual but our Mum was being transferred to a nursing home so was very busy & in & out the house. When we finally caught up on the Thurs 13th Oct she said she had just found the flowers & was shocked that she did not know they were there. I said i had, had a email saying they tried to deliver but that no one was home so left them in a bin (with a picture) & they left a card. There was no card left & i am so annoyed they were left in the dust bin. They were letterbox flowers so why were they not posted in house? When they were found the flowers were not to good & my sister had to throw out half the flowers. Not happy. I have used Bunches a few times & never had any problems but i will be thinking twice if i use this company again as im so annoyed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that the delivery driver left the parcel in the dustbin and did not leave a note to inform the recipient of this. the gift selected was not from our letterbox range and would therefore not have fit through the letterbox. We will be in touch with you shortly to discuss this further. Kind Regards Bunches.

Posted 2 years ago

“I have regularly used bunches and have been pleased but the past 2 orders have been really disappointing the flowers were limp and not my usual order I won’t be spending money anymore quite disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Attempted delivery on wrong day & I had to intervene to stop it happening . Flowers received were felt a bit stingy in terms of flower quantity received.. Sorry ..not great”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“When I saw the flowers after they arrived at my Daughters I was very disappointed as they did not look as the photograph on line. Will not be ordering any more ,”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I was very different on the delivery said delivery would be Saturday which I asked for and they arrived on Sunday a day late for birthday, they were not the freshest roses either”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately, although ordered at least a week in advance, the flowers were not received via Royal Mail until the day after my mums birthday. This was particularly disappointing as she went into hospital before the flowers arrived 😢”

Helpful Report

Posted 2 years ago

“This is my first time using bunches and it will probably be my last. I bought some letterbox flowers as a anniversary gift and they really lacked the wow factor. The flowers arrived very limp and in bud form (which we were aware would happen) but a few days later they still look extremely underwhelming and can barely fill the small vase . The colours are very dull and overall they are very disappointing and I feel embarrassed that I sent them as a gift.”

Helpful Report

Posted 2 years ago

“I have used bunches to send 3 bunches of flowers to sick members of an organisation of which I am Secretary. My difficulty is that I don’t see the flowers so have no idea if they are any good. The recipients are too polite to tell me if they are no good as they are gifts,”

Helpful Report

Posted 2 years ago

“Not what was expected for the money. Very disappointed”

Helpful Report

Posted 2 years ago

“I was disappointed with the flowers I thought they would be much bigger. They were very sparse and died quickly”

Helpful Report

Posted 2 years ago

“Arrived a day later than expected (albeit within the contracted time) and died within a week. Relatively cheap but not great value over all, so I don’t think I’d use bunches again.”

Helpful Report

Posted 2 years ago

“Unfortunately had a bad experience with delivery as the flowers arrived a day later than promised and customer services just sent a copy and paste message in apology. Apparently the flowers were beautiful when they arrived but I wish I had used another company.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I have ordered from bunches several times and all has been great but on this occasion I was very disappointed as I had ordered them for my mums birthday and they didn’t arrive on the day I chose it was the evening of the following day. The flowers were half dead on arrival.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately the flowers thay arrived as a gift for my mum didn’t look like the photo of flowers I chose to order.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Missed delivering on date of Birthday 4th October M Scott”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I was very disappointed with the freesias I recently had sent to an elderly friend- there was no fragrance at all, and as that was the whole point of choosing freesias they were a waste of money- very upset with Bunches”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear that you were disappointed with your flower gift. We can see that you have been in touch with our customer support team and we have offered a resolve and we are just waiting to hear back from you. Kind Regards Bunches

Posted 2 years ago

“The bouquet I ordered was a very beautiful one and delivery was good. However, my flowers arrived fully bloomed and were not "Sent in bud for maximum vase life" as advertised on the website. Therefore they didn't last very long and did not have a "7 day freshness guarantee". I submitted a complaint nearly 2 weeks ago now and I'm sorry to say I haven't recieved any reply, which is extremely disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“We were disappointed with your flowers as the freesias did not come into full flower before the whole bunch wilted, the red foliage wilted after one day and had to be removed, and the roses did not last as long as we had hoped.”

Helpful Report

Posted 2 years ago

“To be honest, and for the price, was a little underwhelmed and disappointed with them.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews