Bunches.co.uk Reviews

4.7 Rating 198,098 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered through Bunches before but disappointed this time. I was receiving emails from delivery company advising me of delivery times and to advise of a 'safe place' if not home. Since flowers were a present and being sent to someone else, why would I be advised. Also, recipient sent me photo of flowers and they seemed very sparse to me. Yes, disappointed this time.”

Helpful Report

Posted 2 years ago

“They were delivered to the wrong address the wronge name on packaging I received them mu self the next to had to deliver m them myself I was very upset with it all”

Helpful Report

Posted 2 years ago

“The flowers were for a relative and were received two days after the notified delivery date. I understand they were still in reasonable condition. This is disappointing since I gave instructions as to where to leave the flowers should the recipient not be at home. This was not done and the flowers had to be collected from the sorting office. The sorting office was closed the following day ( a mid-week day) and necessitated a further journey to collect them.”

Helpful Report

Posted 2 years ago

“Only 7 carnations in the bouquet and completely different from the picture on the website. Very disappointed and will probably not use bunches again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Bouquet was OK except for a broken stem which ruined the whole experience.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We can see that you have been in touch with our customer support team and a resolution has been offered, however we are still awaiting your response. Kind Regards Bunches

Posted 2 years ago

“It’s the first time I’ve used bunches. I sent my neighbour flowers for her birthday as I haven’t seen her for some time due to illness. I chose nice, bright flowers. The delivery was really good, great communication and delivered on time. Unfortunately the flowers looked like the box had been up side down and shook! Several of the larger flowers were damaged and we had to throw them away. It was such a shame.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Disappointed at small bunch presented 2 x orders to two different people £30 + per bunch plus delivery to london area Both were not impressed Old story of be careful of online companies and clever and trick photography”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Until last week I have been more than happy with the service provided but last week I was so sorely disappointed and upset with the ‘bunch’ of flowers I received which I had bought for a friend’s birthday who lived round the corner. £26 for 9 autumn flowers, i.e. approx £3 per stem, not umbelliferous flowers, a singular stem and not good quality. I didn’t complain and I didn’t unfortunately take a photo but decided never to use Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers looked nothing like the picture they were already brown and it was for a sympathy and they didn't last at all so won't be ordering again”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I was so confused about my order. It was a birthday present for my sister first they said it was refused,I had getting a digit wrong in the address this was corrected then they said that I had to pay again! I was getting emails saying that it would be delivered. But nothing happened therefore no gift and no refund. Now they seem to have blanked me! I will never deal with them again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the recipient did not receive their gift after an incorrect address was provided. We can confirm that we have been waiting to hear back from the email we sent to you on 14th September. Will will pop a further email over to you regarding this. Kind Regards Bunches

Posted 2 years ago

“Normally a fantastic service but this time the flowers were really low in quality and didn’t resemble much in the way of the photo online.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I happened to see the flowers I sent in person, 2 days after they had arrived and they were already dying”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Nothing like the picture! I was very upset with my purchase as I gave them to the one I love”

Helpful Report

Posted 2 years ago

“I bought flowers for my daughters birthday and it was literally smallest bunch I received. Very disappointed. Would've got a better bunch of flowers from my local supermarket.”

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Posted 2 years ago

“I recently ordered a bouquet fir a friend while I was away, roses and freesias. It arrived last Tuesday, the roses were fully out on arrival. I got back on the Saturday and they were nearly dead. I’ve had alit of bunches of flowers from yourselves but I was so disappointed.”

Helpful Report

Posted 2 years ago

“Had a problem, flowers not delivered. I wasnt notified of a problem. Only found out as was curious the recipient hadnt thanked me and tried to track it. May I suggest you ACTIVELY notify purchasers if theres a problm with delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been unhappy with our service. We can confirm that we provide tracking with the order, all of the information relating to the delivery is shown on this link. Please accept our apologies for any disappointment caused. kind Regards Bunches

Posted 2 years ago

“Flowers very good. Delivery really poor, not delivered until 23.13pm. Will not be using Bunches again as I can’t have the delivery made so late at night.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so very sorry to hear that DPD delivered your gift so late in the evening. We will be in touch with you very soon regarding this. Please accept our sincere apologies for any inconvenience this may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers didn't last for 4 days before they started dying and wilting, I paid extra money for a larger bunch of flowers and you can barely tell the difference from when you purchase a standard bunch. Always use bunches but I definitely won't be again after this lot”

Helpful Report

Posted 2 years ago

“After complaining about my daughters flowers when arrived half dead and a few carnations spending £22 and all i keep getting back is how many stems ive sent photos and the amount of stems, I will not recommend them and i will not use them again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with the arrangement received. We can see that you have been in communication with us, however the information provided seemed to be incorrect and we were awaiting further confirmation from you on the information that was requested. Once we have received this we can review this further. Kind Regards Bunches

Posted 2 years ago

“Not as good as usual not worth the price”

Helpful Report

Posted 2 years ago

Bunches.co.uk is rated 4.7 based on 198,098 reviews