Bunches.co.uk Reviews

4.7 Rating 202,013 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Mother’s Day that were suppose to arrive yesterday. Still not arrived, had to rush to Tesco’s to get some that I am paying half the price for!! Would like to receive a refund?”

Helpful Report

Posted 7 years ago

I'm really sorry to hear that your flowers haven't arrived Jen. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“Flowers not delivered for Mother’s Day even though order placed well in advance l. Very distressing.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear that your flowers haven't arrived Jo. I see that we have now dealt with this for you but if we can help further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Many thanks

Posted 7 years ago

“Absolutely disgusted with the flowers I’ve just had delivered to my mom for mother’s day. Arrived in a card board box with no water, completely dried out. I could have bought a much nicer, fuller bunch from a supermarket for half the price. Vile.”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about this Meg. Please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will look into this for you. Many thanks

Posted 7 years ago

“Do not use this Company. Flowers for Mother’s Day were ordered well in advance and not delivered as promised on Saturday 10th March. Very distressing as my mother lives on the other side of the country and I was unable to visit in person this time. Was offered a refund when called to complain but apology and refund counts for nothing when this should have been a lovely surprise for my mum. Will not be using again.”

Helpful Report

Posted 7 years ago

“AVOID AVOID AVOID!! I ordered flowers for mother’s day, “guaranteed delivery” on Sat 10th March for extra cost of £10. Discovered flowers had not been delivered. My mum has NO FLOWERS for mother’s day and we don’t live in the same city. Do not ever use this company. When I phoned to complain, they said the delivery people had been busy!!!”

Helpful Report

Posted 7 years ago

“You should never use this company to have flowers delivered, I ordered flowers on the 27th Feb 18 for a delivery on the 10th March for a mother’s day gift, the flowers should of turned up on Saturday as they don’t deliver on a Sunday, the delivery has not turned up so I rang to find out why the flowers I paid for have not arrived. The answer I was met with is that they have no idea why flowers have not arrived or even where the flowers are as they have no way of tracking the delivery. The lady I spoke to was not in the least interested or concerned that I hadn’t received what I had paid for I can only assume that this is the normal service as she wasn’t at all surprised. The only thing I was offered to resolve this was a refund. Please do t anyone use this awful company and shop at a more reliable flower delivery site that can track your delivery like ALL other online order companies.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I'm really sorry to hear about your disappointment. I see that we have dealt with this for you but please do contact us on 0800 626249 if we can help further.

Posted 7 years ago

“Terrible flowers overpriced and half were dead felt embarrassed that I have them to my mum for Mother's Day nothing like the picture”

Helpful Report

Posted 7 years ago

Thank you for your comments. I’m very sorry to hear about your disappointing experience. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you.

Posted 7 years ago

“Flowers delivered two days before Mother’s Day when asked for Saturday delivery straight into hands of the person they were intended for. What a disappointment. Won’t use again.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Claudia. For non-guaranteed deliveries at Mother's Day, we advised that delivery can be made within a 2-3 day window and am sorry on this occasion that the early arrival of your order was disappointing. If we can help further, please contact us at flowers@bunches.co.uk or on 0800 626249 and we will be happy to help.

Posted 7 years ago

“Ordered flowers for my mum for mothers day, arrived yesterday but I was very disappointed, they looked nothing like the picture, the quality wasn't the best and one of the flower stems were broken off when delivered. Also on the little gift card they missed a word off what I wanted for the verse.”

Helpful Report

Posted 7 years ago

Thank you for your comments. I'm really sorry to hear about your disappointment. Please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you.

Posted 7 years ago

“Nothing at all like the picture. Not many companies do send out flowers like the picture but this was appalling! Actually felt embarrassed that is sent these to my mum.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointment. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you for your feedback.

Posted 7 years ago

“From my first post ,I also found my flowers in porch even thou I was in, so had I not gone out they would have been in my porch all night .”

Helpful Report

Posted 7 years ago

“Delivered wrong day ,the gift card looked cheap for price and flowers were not to what expected for price ,I could have got more for less from M&S will not use again .this was for mothers day and was let down big time .”

Helpful Report

Posted 7 years ago

Thank you for your feedback John. I’m sorry to hear about your disappointment so if you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you straight away.

Posted 7 years ago

“I ordered flowers for my mum on Tuesday to be delivered by Sat for mothers day and they have not arrived. I am so upset and angry. She is 78 and lives 250 miles away and has no flowers for mothers day and I have no way of getting any to her. I’d even paid for a mothers day balloon....I really wanted her to feel special. I wish I’d never used bunches.”

Helpful Report

Posted 7 years ago

I'm sorry to hear about your disappointing experience Mo. I see that we have now dealt with this for you but if we can help further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Many thanks

Posted 7 years ago

“Didn’t receive my flowers in the right time and they look so off from the picture! Disgusting!”

Helpful Report

Posted 7 years ago

“Awful, service”

Helpful Report

Posted 7 years ago

I’m really sorry to hear about your disappointment Ken. Please do contact us on 0800 626249 and we can discuss this to make it right for you. Many thanks

Posted 7 years ago

“I am totally disgusted that my order was received a week after it was due. I sent you two emails and never had a response from you. I've used you for many years but would never use you again. Feeling disappointed and think.your customer service is a big failure”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Gillian. If you could call call us on 0800 626249 to discuss; we'd like to make this right for you. Thank you

Posted 7 years ago

“First it dispatched without any information and it didn’t follow any of my instructions！ Secondly the flowers are almost all dead ! Never choose this company ever again!”

Helpful Report

Posted 7 years ago

“Absolutely disgusted! No water in flowers just a box so flowers almost dead. The blossom was brpwn. I wouldn’t even put them on my mums grave. Opened in front of postman who said he see this with other recipients. Will contact consumer rights on Monday. My poor son couldn’t believe what he saw. Blossom already gone brown and flowers almost all dead due to transportation without water.”

Helpful Report

Posted 7 years ago

“Worst customer svs! Ordered flowers for mother’s day and paid extra for courier (who deliver all day, up until 6pm) but they sent flowers by Royal Mail who stop delivering by 1pm! Turn up to sorting office to collect them to be turned away as closed! Flowers won’t be delivered until Monday. Pointless!! No credit offered and the flowers will be ready to be binned by Monday by the look of recent Reviews”

Helpful Report

Posted 7 years ago

“I'm gutted, smallest bouquet of flowers I've seen for £27.99!! I ordered them for my grandmother and just been to visit her and I'm discussed. My husband spent £5 on a bunch from Asda and they look better. I'll never use the company again. I expected a lot better.”

Helpful Report

Posted 7 years ago

Thank you for your review Lisa, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,013 reviews