Bunches.co.uk Reviews

4.7 Rating 202,021 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers were delivered to early”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the delivery of your recent flower gift. We would be very happy to discuss this issue with you further if you would like to contact our Customer Support Team on either flowers@bunches.co.uk or on 0800 626 249. Thank you

Posted 7 years ago

“Absolutely disgusted with the bunch of half dead weeds that arrived that looks nothing like the photo delivered for mothers day. I could have bought better from a supermarket for 1/3rd of the price. They also arrived bone dry and the next day they are dead. Received someone elses card as well as the one I sent too.”

Helpful Report

Posted 7 years ago

Thank you for your review Eve, I'm very sorry to hear of your disappointment regarding your recent flower gift. As you have mentioned I can see from our records that you have been in contact with our Customer Support Team who have looked into this matter further and that this issue has not been rectified. Thank you

Posted 7 years ago

“Flowers look withered & sparse- nothing like the pictures. Delivered dry as a bone like they’d been sat in a van all day & all at different lengths so had to be cut.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“Not happy with the flowers I ordered for my Mum for mother’s day, nothing like what I orderd from the web site.”

Helpful Report

Posted 7 years ago

Thank you for your review Beverley, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“£22 for a bunch that I could have gotten from Asda for £5 really disappointing”

Helpful Report

Posted 7 years ago

“I ordered flowers for my mum and the expected delivery date was 6th or 7th March. The delivery wasn't made. I emailed and called to find out if there was a tracking service, there isn't. I called again on the 8th March, the customer service did provide me with a refund but I asked if a manager could give me a call back as I wanted to know what had happened to my order. I am still waiting for the call back! I will not be using this company again!”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding the non delivery of your recent flower gift. As you have mentioned I can see from our records that you have been in contact with our Customer Support Team who have looked into this matter further and that this issue has not been rectified. Thank you

Posted 7 years ago

“I think most of positive recommendations are from people too polite to tell the sender how bad these really are. They do not resemble the flowers illustrated in any way-Dreadful!!!!”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment of your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“Just received my flowers from my 3 hard-up student children- absolute disgrace- half dead and I've bought better for £5 from petrol stations. Maybe it's because its Mothers Day but still no excuse- would not recommend anyone to use this company.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of all your disappointment regarding this matter and would be very happy to look into this for you further. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or alternatively 0800 626 249. Thank you

Posted 7 years ago

“Poor bouquet! I ordered large Freesias and Tulips on 6th of March but instead one large bouquet in the box there were 3 small. Do you expect a recepient to put them together to make a nice looking bouquet? Very poor service.”

Helpful Report

Posted 7 years ago

Thank you for your review Semen, I'm very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact shortly to discuss this issue with you further but if you would like to speak to our Customer Support Team please do contact our team on either Flowers@bunches.co.uk or on 0800 626 249. Thank you

Posted 7 years ago

“The flowers was ordered 4/03 and delivery date was accepted on 6/03, The flowers not delivered on 6/03, not on 7/03. 7/03 will call for refund, but Birthday was ruined.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm am really sorry to hear that your flower gift was not delivered and for all your disappointment this issue has caused. I can see from our records that you have been in contact with our Customer Support Team and that this matter has been looked into further and that this has now been rectified. Thank you

Posted 7 years ago

“They looked nothing like the ones on the Internet... Very disappointing”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact with you very shortly to discuss this issue further. Thank you

Posted 7 years ago

“Beware, They take your money & don't deliver on time. Watch out for small print as they will tell can't guarantee anything unless you pay extra so not like any other flower company I have used. Poor excuses. Phone line shuts Saturday lunchtime & no one to speak to on a Sunday. Rude customer relations team. Had to send an email 3 times and call the 0800 number to get a refund. Please don't order from them. They ruin your surprise.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are very sorry to hear of all your disappointment regarding your recent flower gift. After looking into this as you have already mentioned I can see that you have been in contact with our Customer Support Team this afternoon who have looked into this further and can see that these issues have now been rectified. Thank you

Posted 7 years ago

Thank you for your review. I'm very sorry to hear of your disappointment regarding this. We offer a free delivery service which is based on a 1-2 working day delivery and also offer a guaranteed delivery date at an additional cost I can see that you have been in contact with our Customer Support Team and a full refund has now bee processed. Our very sincere apologies for the disappointment this matter has caused. Kind regards - Bunches

Posted 7 years ago

“Poor quality flowers would not recommend. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review, I’m very sorry to hear about your disappointment regarding your recent flower gift. We will be in contact very shortly but If you would like to contact us at flowers@bunches.co.uk or on 0800 626249, we will be very happy to look into this further. Thank you

Posted 7 years ago

“I ordered flowers for Valentine's Day which were not delivered until the following day. This is despite Bunches guaranteeing delivery on the 14th.”

Helpful Report

Posted 7 years ago

Thank you for your review James, I'm very sorry to hear that your flower gift was not delivered within the guaranteed time and for your disappointment this matter has caused. We will be in contact with you very shortly to discuss this issue with you further. Thank you

Posted 7 years ago

“Unfortunately due to a death the person receiving the flowers will not be home. We have requested the flowers are sent to an alternative address in the area so as not to completely waste them and this has been refused. Absolutely no help what so ever and no suggestion of help. Wont be using again”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear of your disappointment. I've just sent you an email regarding this. Kind Regards - Bunches

Posted 7 years ago

Thank you for your review. I'm really sorry to hear of your disappointment. I've just sent you an email regarding this. Kind Regards - Bunches

Posted 7 years ago

“I ordered 12 Roses for Valentine's Day. When they arrived one head was broken, the rest were in poor condition and deteriorated rapidly over the following days. I have used Bunches many times over the years, and am now considering taking my business elsewhere.”

Helpful Report

Posted 7 years ago

Thank you for your review Anthony. I'm really sorry to hear about this. I've just sent you an email and hope we can make this up to you. Kind regards - Bunches

Posted 7 years ago

“Ordered Valentine's day flowers which didn't arrive till after 5pm I will go to local shop next time”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm sorry to hear about your disappointment. We will be in touch with you shortly regarding this. Kind Regards - Bunches

Posted 7 years ago

“The flowers were not as described, and they were most definitely not worth £25, they were small, not great quality and the pot they were put in was pretty embarrassing when they were delivered for my best friends birthday.”

Helpful Report

Posted 7 years ago

Thankyou for your review. I'm very sorry to hear of your disappointment regarding this Surina. I have taken a look into this and can see that you have been in contact with our Customer Support Team this morning who have looked into this further and this has now been rectified. Kind Regards Bunches

Posted 7 years ago

“The flowers started to wilt considerably after three days. They were totally dead after 5. They where placed in fresh water with food provided. After spending £115 on a bunch of flowers, one would expected them to stay fresh for at least 7 days.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly to make this right for you. Thank you.

Posted 7 years ago

“The flowers on the website looked absolutely NOTHING like what arrived. The flowers I paid around the £30 mark looked like £5 flowers from ASDA. Complete waste of money, I'd definitely not recommend! Much better quality at other flower websites such as Appleyard!”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about this. I've just sent you an email and hope we can make this up to you. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,021 reviews