Bunches.co.uk Reviews

4.7 Rating 202,013 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers sent to my mother for mothers day was not received at all and instead of an explanation I was just given my money back. This does not make up for my mothers disappointment because not only was there no flowers but no card as this was part of the package. I will definitely not be using bunches again.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointment Beverly. Unfortunately we are only able to locate a delivery where a tracked service is chosen. I see we have dealt with this for you but if we can help further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Many thanks

Posted 7 years ago

“What has happened to Bunches the flowers were always beautiful and lasted ages. But these received for mothers day are not on their web and are no way worth the money my daughter paid. I have bought better from supermarket for £5. My daughter was upset when she saw them. Have bought from you for the last two years. Really disappointed”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointing experience. I see that we have now dealt with this for your daughter but if we can help further, please do contact us at flowers@bunches.co.uk or on 0800 626249. Many thanks

Posted 7 years ago

“The flowers were nothing like the picture on the website and I payed a lot of money for them”

Helpful Report

Posted 7 years ago

I’m really sorry to hear about your disappointment Lucy. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“don't even deserve one star. My daughter paid extra for mothers day. Didn't even deliver to mine. Left outside on street ten mins from mine. Some kind person found them and just gave them to me. Box ruined as rain. Absolutely disgusting . My poor daughter. The effort she made while in hospital .”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointing experience. If you or your daughter could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this straight away. Thank you

Posted 7 years ago

“The roses were small and my mum did not like the plant. Waste of money”

Helpful Report

Posted 7 years ago

I’m sorry to hear about the disappointment with the plant you ordered for your mum Rita. Please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will look into this for you. Thank you

Posted 7 years ago

“My mother’s day flowers were broken and did not last the day. My replacement flowers arrived today and the roses have brown edges on the Petals. A big disappointment. Very nice customer service lady.”

Helpful Report

Posted 7 years ago

Thank you for your comments - I'm so sorry to hear about your disappointment. Please do contact us at flowers@bunches.co.uk or on 0800 626249 if we can be of any further help.

Posted 7 years ago

“Absolutely shocking customer service! Ordered mother’s day bouquet to be delivered Saturday as a surprise. Nothing. My mum had no gift for mother’s day. I phoned this morning to find out why and the woman on the phone was abrupt as anything and did not bother apologising at all with any consideration. For the money I paid I expect the flowers delivered that day especially as now it’s left my mum without anything and I’ve had to spend more to go to the florist to get something quick to find out nothing turned up.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment with the delivery of the flowers you ordered Kim. Unfortunately, the Royal Mail First Class service chosen is not a trackable service so we can't check the progress of your delivery. It is a 1-2 day service so we would expect the delivery to arrive today. Please do contact us at flowers@bunches.co.uk or on 0800 626249 if we can help further. Thank you

Posted 7 years ago

“I ordered some flowers from Bunches for Mother's Day. I entered a wrong number on the post code and they flowers never got delivered. I contacted Bunches to see if they could try and re-send the flowers to the correct address or re-send another order. They refused and said they can't do anything to help rectify the situation. Extremely poor service for this day and age. I've paid money for a product and not got anything in return.”

Helpful Report

Posted 7 years ago

I’m sorry to hear about your disappointment Ranny. Unfortunately, as your order was made using our standard Royal Mail First Class service, we have been unable to track your delivery to re-direct the flowers. Please do contact us at flowers@bunches.co.uk if there is anything else we can help you with.

Posted 7 years ago

“So disappointed with the bouquet I bought for my mum on Mother’s Day. They are nothing like the photo, completely different type of flower and instead of one large bouquet it was just two seperate ones elasticayed together. way overpriced for cheap and tacky packaging. Will never buy from them again!! Stay away from this company !!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I’m really sorry to hear about your disappointment - please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you.

Posted 7 years ago

“Flowers for mothers day were disgusting. Could have bought better in Aldi squashed in a small box dry and limp with damaged flowers would never use Bunches again”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointment. We'll look into this for you as quickly as possible if you could contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Sadly found out this evening my mum's bouquet wasn't delivered. Have used this company before with no problems. Will be straight on the phone to customer services in the morning. So disappointing.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear that your flowers have not been delivered. Our Customer Support Team will look into this straight away when you call. Alternatively, you can email us at flowers@bunches.co.uk. Many thanks

Posted 7 years ago

“Absolutely disgraceful. I love flowers and when my boys who don’t live near said they had sent me some I was so looking to receiving them. I have had to tell them that they are awful and they are very disappointed. Shame on you for spoiling a mother’s day”

Helpful Report

Posted 7 years ago

I’m really sorry to hear about your disappointment Joanna. If you or one of your sons could contact us at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you. Thank you

Posted 7 years ago

“Supermarket flowers would of been a lot nicer, cheap packaging arrived in a cheap brown box , wouldnt of minded but i paid extra for mothers day delivery. Wont be re ordering again”

Helpful Report

Posted 7 years ago

Thank you for your feedback Michelle. I'm sorry to hear about your disappointment. Please do contact us at flowers@bunches.co.uk or on 0800 626249 if you would like us to look into this.

Posted 7 years ago

“I received my mother’s day flowers for my mum today. Gutted to give my mum a bunch of flowers that look nothing like the ones I purchased! Will not be ordering from you again!!”

Helpful Report

Posted 7 years ago

I’m so sorry to hear that you were disappointed with the flowers for your mum. If you contact us at flowers@bunches.co.uk or on 0800 626249 we will look into this for you as quickly as possible. Many thanks

Posted 7 years ago

“How ever much my son paid for them it was too much looked like a five pond supermarket bunch with very poor quality mothers day card”

Helpful Report

Posted 7 years ago

I’m sorry to hear about your disappointment Jean. If you or your son could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“Awful awful awful overpriced for cheap quality. Flowers only just arrived and they came in a horrible cheap cardboard box with horrible cheap fusia lace wrapped around them with no ribbon and flowers werent placed properly in water, they look half dead. The flowers themselves are very different to the photo advertised on the website, the colours of one flower were supposed to be white and they are bright fusia pink. Will never use this company again... wish I stuck to my usual florists ! So sad and I know my mother hates them!”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointment with the flowers you ordered. Please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. Thank you

Posted 7 years ago

“My mothers day flowers arrived on Thursday (from my kids in the states) what a rip off..Half dead when they arrived...Could have picked up fresher from the reduced counter in any super market.To say i am disappointed is an understatement !!!!Will advise them ....never again.....”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointment with the flowers you received. If you or one of your children could contact us at flowers@bunches.co.uk or on 0800 626249 (Mon - Fri: 08.00 to 18.30 GMT), we will look into this for you. Many thanks

Posted 7 years ago

“Flowers were delivered 30mins ago, I ordered an extra bouquet of the Marvellous Mum flowers. Very DISAPPOINTED! Flowers came in a crumpled up PLAIN CARDBOARD box, looked like it had been opened too. They looked like they from a local convenience store and thrown in a box. Plus the message card was soaking wet. I would NOT recommend this company!”

Helpful Report

Posted 7 years ago

Thank you for your feedback Ryan. I'm sorry to hear about your disappointment. If you can contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you as quickly as possible.

Posted 7 years ago

“My flowers were delivered an hour ago, ordered for Mothers Day by my 17 year old daughter. What a rip off just looked like someone had been to the supermarket and bought a cheap bunch and put them in a box, no ribbon, nothing fancy about them for what she would have paid for them. Definitely would not recommend this company.”

Helpful Report

Posted 7 years ago

I'm so sorry to hear about your disappointment Ann. Could you please contact us at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you. Thank you

Posted 7 years ago

“Got my Mother's Day flowers on Friday .....stems wernt in water in plastic container .....I phoned your customer service and was told to just put them straight in water ......so today is Mother's Day and I have a half dead bunch of flowers .....I'm so upset”

Helpful Report

Posted 7 years ago

I’m so sorry to hear about this Sandra. Please do contact us at flowers@bunches.co.uk or on 0800 626249 and we will make this right for you. Many thanks

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,013 reviews