Bunches.co.uk Reviews

4.7 Rating 202,008 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry you feel this way. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you

Posted 7 years ago

“Ordered flowers for mother’s day they came on time but the flowers them self were disgusting. They looked nothing like the pic and we’re so little compared to what I ordered and died within a few days. It’s a lot of money lost”

Helpful Report

Posted 7 years ago

Thank you for your review Michelle, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“the buds never opened which left he bunch looking quite pathetic.”

Helpful Report

Posted 7 years ago

Thank you for your review Martin, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“As a avid customer of Bunches for many years, the last order from them was very disappointing. The order was for a watering can with roses inside but when delivered the roses were all wilting and near enough dead. As it was for a mothers day present you can imagine the disappointment on receiving them. We have used Bunches for a lot of occasions and this is the first time we have been let down, plus there is no chocolates given any more which was a nice token and a nice surprise to the recipient on arrival.”

Helpful Report

Posted 7 years ago

Thank you for your review Victor, I'm very sorry to hear of your disappointment regarding your recent plant gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“My loved one who received it gave a very bad opinion about the flowers which were not fresh, dry, yellowish leaves. I have been asked to never use this service again. It was disappointing to see that it was delivered after the international womens day. So Well done! Thats all i can say”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I ve ordered fliwers with message in foreign language for somebody and she received ?????????????? Quastion marks Not happy”

Helpful Report

Posted 7 years ago

Thank you for your review Vadim, I'm very sorry to hear of your disappointment regarding your personal gift message that has been recently received. We would be very happy to discuss this issue further with you if you could contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“One of the flowers was damaged”

Helpful Report

Posted 7 years ago

Thank you for your review Costel, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 7 years ago

“I Ordered x2 butterfly bliss on two transactions for mothers day. 1 never turned up and your CS team kindly resolved this and refunded me. The ones that did turn up, were of poor standard and resemble nothing like that in the picture advertised, and definitely not worth 20£, they were fine, limp and i could have bought better from the local supermarket - very disappointing giving i had read so many good reviews ;(”

Helpful Report

Posted 7 years ago

Thank you for your review Cali, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further, please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“The flower arrived in small buds which is fine but after 5 days the main flower (iris) did not bloom. It definitely doesn't look like the photo on the website. A little upset with the outcome of the flower. It also feels not as generous as the photo on the website. Considering the price being paid, it feels like a rejected product.”

Helpful Report

Posted 7 years ago

Thank you for your review Madeleine, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“I never felt so ashamed and confused ! bought bunch of flowers in xl size for birthday for a very important person for me. For over 30 £ I expected bunch exactly like on the picture big and very classy , instead my special one received small bunch packed in brown tecture box. I’m very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review Anna, I'm very sorry to hear of your disappointment regarding the way your flower gift arrived . We would be very happy to discuss this with you further if you would like to contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“Flowers were delivered 3 days after I requested the date. Not good enough. Very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review Helen, I'm very sorry to hear this and of all your disappointment regarding the late delivery of your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“I thought for the money I paid they were extremely poor. I would not recommend and won’t be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review Margaret, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“Very disappointed with the size of the bunch of flowers. Picture looks nothing like what was delivered to my mom for Mother’s day.”

Helpful Report

Posted 7 years ago

Thank you for your review Emma, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“My replacement flowers arrived today (after a disastrous Mothers day fiasco) and would like to say what a vast total improvement....but still feel it should not have been necessary in the first place, if only the original flowers had been up to standard.Just goes to prove it is possible to satisfy customers..”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear of your disappointment regarding your original flower gift you received. As you have already mentioned I can see that you did get in contact with our Customer Support Team who have continued to look into this issue and who were very happy to get this matter rectified. We are pleased to hear that are enjoying your replacement bouquet. Thank you

Posted 7 years ago

“Just received my replacement bunch of flowers after my Mother's Day ones arrived half dead. The quality of these is awful and no food powder in box.....never again.....I'm so upset ......”

Helpful Report

Posted 7 years ago

Thank you for your review Sandra, I'm very sorry to hear of your disappointment regarding the condition of your replacement bouquet has arrived in. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249 as we would be very happy to look into this issue further for you.

Posted 7 years ago

“The flowers I ordered for mother’s day still haven’t arrived”

Helpful Report

Posted 7 years ago

Thank you for your review Matthew, I'm very sorry to hear of the non-delivery of your recent flower gift and for all the disappointment this matter has caused. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249 as we would be very happy to look into this issue further for you. Thank you

Posted 7 years ago

“My order for my sister's 70th Birthday did not arrive. I was away on holiday and have just returned to find that she did not receive her flowers and card which I assumed had arrived.”

Helpful Report

Posted 7 years ago

Thank you for your review Janet, I'm very sorry to hear of the non-delivery of your recent flower gift and for your disappointment this issue has caused. Please could you contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249 as we will be very happy to look into this matter further. Thank you

Posted 7 years ago

“My son sent me flowers for Mother's Day. I wasn't in when they were delivered and they were left at the sorting office for collection and collected on Monday morning. I was extremely disappointed to find that the flowers had been posted on Friday without any water and were therefore in a very sorry state when I opened them. I have told my son not to use Bunches again.”

Helpful Report

Posted 7 years ago

Thank you for your review Heather, I'm very sorry to hear of your disappointment regarding your recent flower gift. We would be very happy to look into this matter further if you could please contact our Customer Support Team on either flowers@bunches.co.uk or 0800 626 249. Thank you

Posted 7 years ago

“I ordered mother's day flowers for my 82 year old mum and she never received them. She was really disappointed and thought I had forgotten her. I have used bunches in the past and always thought you gave excellent service. But after this bad experience I will probably go else where for my flowers.”

Helpful Report

Posted 7 years ago

“Ordered my mum some flowers for mother’s day and look nothing like the photo and were no where near worth the money I paid! I could of got more for my money at a supermarket. Absolutely tiny bouquet and hardly any water on arrival. Won’t be using you again, was really disappointed when I see them.”

Helpful Report

Posted 7 years ago

I’m really sorry to hear about your disappointment with the flowers you ordered Chelsea. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you. Thank you

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,008 reviews