“Disappointed with the small bunch of flowers.”

Posted 6 years ago

“Very poor half of them were nearly dead and I ordered a larger bunch which didn't look any bigger than the small one Will never use again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 6 years ago

“Disappointed. The roses already had brown edges. The picture was certainly better than the reality. The whole bunch lasted no more than 5 days. Back to Tesco . On the positive side the flowers were well packed and arrived on the day requested.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 6 years ago

“Ordered flowers for Mother’s Day which arrived 3 days early and were left on doorstep for 6 hours until someone was home and luckily they weren’t taken. Rang customer services and was told that the courier should’ve kept them until the specified date, meaning the flowers would’ve been sitting in a box for several days without water!!! I asked for another bunch to be sent out for the correct date, but still arrived 1 day early and had to pick them up the following day from post office as we missed the delivery! Flower bunches were a lot smaller than expected, but are still pretty. Would not order again as it is very worrying that flowers are left with couriers without water!!!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 6 years ago

“Ordered flowers for mother’s day, that turned up 3 days earlier than expected, rand up customer services to be told that the courier was meant to hold them until the correct day, meaning the flowers would be sat for several days in a box before dispatched... Was informed I would be sent another bunch for the correct day, but still turned up a day early! Lovely flowers but not accurate delivery times and very worrying that they may have been left for a while without water!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 6 years ago

“Last order was a disaster, but normally Bunches have been very good. Beware if the address of the recipient does not come up automatically and you are asked to input correct address, the system then will revert it to the nearest matching number 58 to 38. Flowers are with Royal Mail and were wanted for a funeral last Monday.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear your recent gift has not arrived. After reviewing your order, an incorrect house number had been entered when the order was placed. When an order is placed online we rely on the information provided to be correct, therefore the gift was sent out with the address supplied. We do send a confirmation email after the order is placed which allows the customer to ensure all the details are correct Therefore, if any amendments need to be made this can be done before the order is dispatched. We do understand that mistakes can happen, however we cannot be held responsible for items that are not delivered or delayed due to incorrect details being provided. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My friend sent me a photo of her flowers and I was very disappointed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“They got my order completely wrong but they did change it but it was really bad as it was for something important :(”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have recently been in touch with a member of our team and a resend of fresh flowers and additional gifts has been arranged to be delivered to the recipient with our sincerest apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Usually Bunches flowers are great. However, this was a £28 bunch of flowers and there was very few roses and the bunch looked very small, and importantly quite different from the image on the website. I’ve used Bunches many times and usually they are good, but not on this occasion.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I won't be buying again... If that was a large bunch of flowers... Wow... I definitely wasn't impressed”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered a Unicorn Bliss and got something totally different. Different flowers, different colours. On complaining was told they are sent out in bud so will look different to the pictures. On sending pictures of received flowers however, was then told it was quality issue with flowers received in warehouse. The flowers received looked of less value than what I paid. Not happy.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were disappointed with your order. Our flowers are sent out in bud so the bouquet can look different to the image on our website when they arrive. Unfortunately, due to a poor batch of flowers received from our supplier we were unable to send out the exact bouquet. We do explain In the unlikely event of supply difficulties, we reserve the right to substitute any flower with any other type of an equal or greater value. Please accept our apologies for any disappointment caused. Kind Regards- Bunches

Posted 6 years ago

“Not worth the money not that many flowers and I added extra so wouldnt have like to see bunch prior”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“This was my first ever order from Bunches. The order was delivered on time but I was very disappointed with the quantity of Flowers, especially having upgraded from standard. An expensive lesson which won’t be repeated.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I understand the flowers were fine when they arrived but didn’t last very long (less than a week). I thought I had read somewhere they were guaranteed to stay fresh for 10 days but perhaps I’m mistaken. I’m very disappointed as they were for a special friend.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“The bunch of flowers was poor and a disappointment.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered with a few weeks notice to arrive for a specific date. The flowers did not arrive for the assigned date. I did not receive an update about the order or any contact from the company. The flowers turned up 2 days after the chosen date with no contact from the company. I would not recommend this service.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The plants were lovely But the Bunch of flower were not . The Iries's never opened just died. Very disapointed. Though I must say when I phoned them they sent a lovely replacment Great Customer Service Thanks >”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the iris's didn't bloom as we would have expected, however we are pleased to hear that our customer support team have sent a replacement on to the recipient to make this right. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“I've had the delivery less than a week and the flowers need replacing already. The Irises died after 2/3 days and the fresias were a mix of white and yellow not all yellow as advertised.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. This is very disappointing for us as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please do accept our sincerest apologies for any disappointment that has been caused here. Kind Regards - Bunches

Posted 6 years ago

“Unfortunately I was disappointed with the flowers I ordered for a special occasion. The bunch didn't wasn't representative of the picture on the website. The irises in the bouquet never came out...and therefore the whole presentation was poor.... won't be using this company again as this is the second time I've been disappointed. The oasis they arrived in was completely dry....no wonder they looked lack luster!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the iris's in the bouquet, this is very disappointing to hear. We will be in touch with you shortly to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for my friends birthday a week before I wanted them to be delivered. I was disappointed that she didn't receive them until 5 days after the requested delivery date. I appreciate that every effort is made to deliver on the date requested. 3 days after the expected date the postie attempted to deliver the flowers but was unable to due to the box being too big for the letterbox (I'd ordered a large bunch of flowers), therefore the flowers were returned to the sorting office and could only be picked up at the weekend. Needless to say my friend loved her flowers and is finally able to enjoy them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with more information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews