“Forgot mother’s day card probably won’t use again very disappointing especially as did not even respond when I contacted them via their website”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been refunded for the cost of the card. Please do allow 3-5 working days for this to be credited into your account. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered a delivery for Mother’s Day, I confirmed delivery for Saturday but they arrived on the Wednesday?? Flowers great, but not delivered on agreed date!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers arrived on time but were wilting in a few days.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers arrived a day early. No opportunity to send a card with them. When they arrived it was a very small bunch with no fragrance at all.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Ordered a bouquet for mother’s day and the flowers lasted just a couple of days. The same thing happened last year and they replaced them, this time I didn’t call but will look at buying elsewhere next time.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers ok but not fantastic, arrived early”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers weren’t great. Delivery was missed which resulted in the recipient receiving flowers which were passed their best”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Was very disappointed with the flowers that arrived. They had begun to wilt and the petals were turning brown.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Used Bunches for many years, totally underwhelmed by latest performance, ordered a bouquet for my 97 yrs old mother for mothers day, requesting delivery for Saturday 30th March only for it to be delivered on Thursday 28th March, bitterly disappointed and my mother who has been using Bunches for years was also totally unimpressed, thankfully my card arrived on the right day which was some compensation”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Really disappointed. Bought some tulips for my mum for mother’s day and they were droopy when they arrived and pretty much dead 5 days later. Have had much better before but would definitely think again before reordering after this experience”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I ordered 2 bunches of flowers for mother’s day. One of which died within 2 days of receiving them despite the 7 day fresh guarantee. Definitely not happy with the flowers received”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“They arrived early, were left on the doorstep and we're in flower so deteriorated far too quickly.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“One of our mothers. Day bunches did not arrive till the Monday and told in a very dry condition.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery on your recent flower gift. After looking into your order, we can see that you selected our free delivery service which is based on 1-2 working day delivery window. This means that your flower gift could have arrived either on the Saturday or the Monday at the very latest. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Wilted after 3 days”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Mother’s Day Flowers ok, however Mother’s Day surprise ruined by bunches delivered on thurs not the Saturday we had asked for as she was away until sat morning the flowers were already sat in a vase by time she came home. Not what you expect when you pay a premium for flowers to be delivered. I could have accomplished this myself with supermarket flowers”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Have used these twice now, the first bunch were quite wilted but gave them the benefit of the doubt and used them again a year later and had them sent to my mum on Mothers Day, the 2nd bunch were even worse, awful wilted dying flowers. My mum phoned them and complained and they did send another bunch 2 days later free of charge but i won't be using them again I'm afraid..sorry”

Helpful Report

Posted 6 years ago

“Arrived too early, I was really disappointed in the lack of flowers I expected a bigger bunch of flowers definitely never ordering flowers online again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers lasted 5 days, that’s a shame. Came in bud which was good but once flowered they didn’t last that long.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I ordered flowers for mother’s day together with a note however the wrong flowers were delivered to my mother with the incorrect note from someone else. The service was poor, however I got a refund but my mother didn’t get her original flowers with my note. The refund was made for the poor service however I feel my mother should have also received her flower with the personal note.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been fully refunded due to this. Please do allow 3-5 working days from when you contacted us for this refund to be credited into your account. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Not atal impressed. Firstly the flowers arrived 2 days earlier than I'd requested so this didn't work out very well for mothers day! Secondly all of the flowers were open, and thirdly around a quarter of the flowers were brown/dying! For £22.99 I expected alot better.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews