“I do not know if they were delivered as I never heard anything at all from the recipient”

Posted 6 years ago

Thank you for your review. We are sorry you have not heard for the recipient to see if your gift has arrived with them. The delivery service that was selected is not a traceable service, therefore we would recommend that you contact the recipient to ensure the gift has been left delivered. We do offer a traceable service, however this comes with an additional charge. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Disappointed with quality”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Came on day requested with interesting information about company. Freesias beautiful but sadly iris very poor and never bloomed.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the irises didn't open up and bloom as we would expect. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Got a full refund after I paid for next day guaranteed courier and Bunches sent my order with royal mail. Not only that but they say they attempted delivery when they didn't. So now who even knows where the flowers are, the occasion is ruined. Not great for my first order, sadly also my last.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift didn't arrive as expected. the order was sent via Royal Mail Special Delivery services which is a service provided by Royal Mail which offers a guaranteed delivery attempt. Sadly, on this occasion they severely let us down. We are pleased to see however that a full refund was provided when you contacted our customer support team, Please accept our apologies for the disappointment caused on this occasion. Kind Regards- Bunches.

Posted 6 years ago

“Ordered 3 days before daughters birthday , was delivered late the day after , told to allow 2 days from date asked for because it was free delivery , absolutely a con will never use or recommend ,,,!!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“well there was an adress problem with my order i`ve been sending mail to your custumor service but till now no answer. try through your messenger(facebook). someone replied and said he will try to see but still nothing. the order was made and paid at the beginning of march and we don`t know where it is and to whom it has been delivered.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift hasn't arrived as expected. We have popped an email over to you requesting further information, so that we can look into this further. Please accept our sincere apologies for any disappointment caused. Kind Regards- Bunches

Posted 6 years ago

“Of the last few times I have used bunches, and of the ones I have seen, I must say that I was dissapointed with the quality.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers which arrived on the day cost of £23 95 free delivery which cost £6.95 ? Was 21 stems looked terrible was in local Tesco could have a bunch at £10 which would have been better maybe I was unlucky I will be sticking with other companies in future”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered a butterfly bouquet for a relative. On arrival there were not as many stems as were advertised. The bouquet looked very sparce and not whay was expected. I cannot fault bunches customer service who did arrange for another bouquet to be sent out.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that there were stems missing from your arrangement, however we are pleased to hear our customer support team have resolved this for you. Please accept our sincere apologies. Kind Regards - Bunches

Posted 6 years ago

“The flowers died within 3 days and NO chocolates were delivered. Noted the supply was via Carpenders Park Nurseries Watford”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear the flowers didn't last well and the chocolates were missing from the order. If you could please contact us on 0800 626 249 so we can look into this further, this would be much appreciated. Kind Regards - Bunches

Posted 6 years ago

“Although the process of ordering and selection of bouquets was good unfortunately the delivery was far from satisfactory. Unfortunately the recipient was out when they were delivered and the flowers were taken back to I presume to be the delivery centre 16 miles away. When they were eventually picked up from the local post office a day or so later they were wilted and near dead. Surely this has happened before and there should be a more efficient method to ensure that flowers arrive fresh.”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear you have been disappointed with your recent delivery. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable to alert the recipient to the urgency of collection. If you would like to discuss this further with us please contact us on 0800 626 249 or via email flowers@bunches.co.uk. Kind Regards - Bunches

Posted 6 years ago

“This is really tricky as the first 'bunch' that arrived died after 2 days, however the customer service was good (hence the 2 stars) and the replacement that was sent free of charge however most of these had died afer4/5 days! Definitely did not meet the guaranteed 7 days! Won’t use again and won’t recommend!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered the spring awakening bouquet for my mum as a birthday gift. The bouquet was beautiful on arrival and arrived on the date requested. However 3 days later, each and every bloom had dropped or wilted even after trimming each stem and using the food provided on day 1. I will not be using bunches again, so disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Flowers very good on arrival, but they did not remain fresh for more than a few days. Much appreciated on receipt, but disappointed with their short vase life. Chocs and prosecco were fine.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Some of the heads were shrivelled...post man threw the box over the gate despite leaving instructions on the order to,leave with a neighbour if out...pointless giving instructions....Flowers damaged..so sad...”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“My first order with you and they came very late in the day and it was a bday delivery and considering the price the size and amount of flowers in the arrangement was very small? Even tho my daughter daughter said the quality of the flowers were very nice just not much of them. I was glad I had a discount as don’t think I’d pay full price for these again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your order. Our flowers are sent out in bud to maximise vase life and they do need a little time to bloom to resemble our online image. In addition to this our free delivery service take place between the hours of 8am - 6pm. We do offer a morning courier service if this option is preferred at an additional cost. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was really disappointed with the bunch of flowers I ordered for a sick friend. They did not look anything like the picture even after a couple of days. I was going to send in a complaint but haven't had time. I have bought flowers before from Bunches and been really pleased but sadly, not this time”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. We have popped an email over to you in the hope we can make this right for you. kind regards - Bunches

Posted 6 years ago

“I think for the price, the flower arrangement was pretty small, and the balloon with it, was literally miniature, looked more like a joke than a sincere get better soon with empathy.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Lacked colour ,not like the picture where carnations looked vibrant.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed... son rang to say to expect a little something for my birthday.. When the package arrived and it was opened ,there was a potted plant inside sitting in a raffia style pot.lots of leaves and 2 tiny lillies.. having looked the plant over there was no sign of any additional flower buds.. This does not look anything like your picture, I have had this plant before and know what to expect. Have rung and told my son of the disappointment of a plant that does not live up to your pictures and did advise him to complain but I know he won't,hence why I am writing this review”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are very sorry to hear that you have been disappointed with your gift. This is extremely disappointing for Bunches as we do try to make every order perfect. Please do feel free to contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews