“They didn't look much like the picture”

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My sister informs me that the flowers that were sent to my mother for mothers day didn't last a week before they expired. This is very unusual for the service you normally provide but nevertheless disappointing”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers that were sent only lasted a couple of days. I have used your company many times before and have recommended you to several friends, so was quite disappointed when my friends gift was so short lived. I realise spring flowers dont last long but 3 days is disappointing.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The roses in the bouquet I sent my mother withered and died within a couple of days despite being kept in a cool, bright room. Very disappointing.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed that instruction weren't done and buy the time the flowers arrived at my mums for mothers day they were almost dead due to lack of water 😞”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I ordered the Mother’s Day flowers I saw in a Sunday Times magazine because they looked so pretty in the picture. When I went to see my mum and I saw the flowers, I was really disappointed. Some of the tulips’ petals were bruised and they were already drooping and wilted (on the day of delivery). They’d been dropped, by the delivery man, over my parent’s tall front gate, which probably didn’t help. They were dead a few days later . Unlike the roses my daughter bought for me from Sainsbury’s , which are still going strong, 8 days later.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Mother’s Day flowers disappointing, not great quality nor quantity and a couple only lasted 2 days. Put me off ordering in future”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Smallest bouquet I've ever seen. Recipients were very grateful but when I asked how they were, all 3 said how small they were and all had at least one dead on arrival. They also arrived 2 days early (a day before the 1 day buffer). Easy to order but wouldn't use again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Having used bunches many times before I was shocked to receive very poor service this time. I asked that the flowers be left in backyard or with a neighbour and this was clearly marked on the box. They were due to be delivered Friday. An attempt was made (apparently) to deliver on Saturday, however my mum was in and didn’t hear any knock. They then took the flowers away to post office where they had to stay all weekend. My mum collected them first thing Monday morning but they were half dead by then. I emailed bunches but was told it’s Royal Mail n nothing can be done! Most upsetting and I won’t be using again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Was very disappointed when they came some were mouldy and didn't last long”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The flowers that my mother received were half dead they only lasted a few days. You say that the flowers come as a bud and should last for 7 days or longer the flowers my mam received were fully open dying through lack of water and only lasted 2 days after receiving delivery. I am very disappointed in Bunches.co.uk”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Ordered roses for mother’s day bunch. They arrived with brown withered petals! I took photos.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers died within 3 days. .. Really disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed with this really wanted to find someone who I could use as I send flowers quite regular these looked like something from a corner shop really disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“This is the second time i have used you first time perfect my mother was very pleased with her flowers etc not this time though half the flowers were droopy and the icing on the cake was half broken off so I'm afraid I won't be using you again as my mother is very easily pleased but when she says they weren't very good they must have been pretty poor”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review and feedback. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Would of left 1 star if i had not been refunded any money but i was so its a 2 star. Elected more after mess up but i guess a small company cant afford it”

Helpful Report

Posted 6 years ago

Good Morning We are extremely sorry to hear that the cake was missing from your flower gift. This is disappointing for bunches as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with our Customer Support team and they have resolved this issue for you. Please do accept our sincerest apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“On this ocassion my flowers arrived in almost full bloom, not in bud as promised.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. After Looking into your order, we can see that you have been in touch with our customer support team and they have advised you to see how the flowers do over the next few days and to contact us back if you do remain unhappy. You can contact us back on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“We recently purchased 3 bouquets for relatives. They arrived on time, which was good. We were disappointed however, by the sizes of the bouquets as we paid for the large sizes but when we saw the bouquets there were a small amount of main blooms with the bouquet being bulked out with Gypsophila. We also sent a rose pot plant to a relative and it arrived with dying flower heads. We were pretty disappointed with this batch of bouquets.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“A tiny bunch of sad little flowers and a few chocs. Never again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“I have previously ordered from Bunches and been very happy. However, my last offer was very time sensitive, due to an operation being completed the following day. The order did not arrive in time. I rang to query why, I was told this was because I didn’t pay the extra and relied on first class post. Well I gave 6 days notice. I asked to be taken off the mailing list and emailing list. I was told this would happen, but I have received many emails over the last few days. Disappointing sadly”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews