“i never liked to leave a negative feedback but unfortunately this is second time when ordering flowers and get them really bad as in coming apart”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing as we do try to make every order perfect. Please do feel free to contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Feel awful for having to leave negative feedback.. very disappointed this time the service from Bunches with flowers that we sent to our friend who had just lost her dad.. flowers were late and required water when they arrived. Flowers look nothing like that on the picture. So disappointed as we have used this company lots of times and always had beautiful flowers delivered.. will consider my options next time as not value for money.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your experience at Bunches especially for the occasion that they were intended for. This is extremely disappointing for us as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with us recently and some fresh flowers have been sent with our sincerest apologies. Please do accept our sincerest apologies for the disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Bunch of flowers was extremely small for description and price paid. They were meant to be special thank you and I felt extremely disappointed and upset that my surprise wasn’t what I had expected it to be!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get contact us on email at flowers@bunches.co.uk or via telephone on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Asked for and paid for a large (x2) of lollies for Valentine's day. I have a photo of the end result....x4 stems lollies, the rest was gypsofelea and carnations..can send the photo if required.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing for Bunches as we do try to make every order perfect. Would it be OK if you could send us the photo of that item to our customer contact care team via email on flowers@bunches.co.uk and a member of team will look into this for you. Please accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Bunches have always been my first go to point for ordering flowers. Usually they last for a good week and a half to two weeks, but this time the flowers started to wilt after 4days and by the seventh, they were in the bin.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will in touch shortly to discuss this a bit further with you. Please accept our sincere apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“I ordered on the 12th February for delivery on the 15th for a friend that had been quite poorly. The flowers were delivered late on Monday 18th and my friend phoned Bunches direct as three of the flowers were completely dead. She wasn't going to tell me but pleased she did. Had she not have complained I would once she made me aware. In fairness, a replacement bouquet was sent out the same day. I am told they are lovely. This is the first time I have had issues with a delivery though very disappointed so late.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. We are extremely pleased to hear that the replacement flowers that were sent as a result of the this were received to our usual standards and in the condition that we would expect them to be received - thank you for letting us know. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I've ordered from Bunches before. But on this occasion the recipient remembered to send me a picture of the flowers. They look like they were already on deaths door on the day of receipt”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please accept our sincerest apologies for the disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“wasn't impressed with the flowers this time and was not worth the money I paid for them”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with the arrangement please do feel free to contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this further for you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was very dissapointed - the flowers were dead within 2 days. Please contact”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused, and we look forward to hearing from you very soon. Kind Regards - Bunches

Posted 6 years ago

“Received my flowers without a card in them that I had ordered. Emailed to ask what could be done about it & never got a reply.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. Whilst we are pleased the flower gift arrived, I am sorry to hear the card was missing. It is extremely disappointing as we have such a high standard and strive to try and make every order perfect. A member of our team will be in touch soon to discuss this further with you. Please accept our sincere apologies for any disappointment caused, and we look forward to hearing from you very soon. Kind Regards - Bunches.

Posted 6 years ago

“I booked for a delivery for 7th February for my mum's special birthday, however the flowers arrived a day late so therefore I will not be using. I booked the delivery 3 days in advance, so expected the flowers to arrive on the requested day. Will not be using Bunches.co.uk again. Very disappointed with the service.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed in the presentation of the flower arrangement. I am a regular customer and have had excellent service in the past. But on this occasion, the product did not come up to the standard that l am used to.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Unreliable on delivery date, cannot confirm if item as been delivered! unacceptable.”

Helpful Report

Posted 6 years ago

Thank you for your review. WE are sorry you have been unhappy with the delivery option you selected. Our free delivery service is not a traceable service i'm afraid. this information is provided within our delivery terms, however we do offer a traceable service for those customers that require this service, this is a additional cost. Our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Not happy - Flowers were meant to be delivered on Saturday and didn't arrive until the following Tuesday. I sent a message of complaint via website but have not had any response. Previously I have had very good service so this was a great disappointment.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected. We have popped an email over to you, in the hope we can put this right. Kind Regards - Bunches

Posted 6 years ago

“Weren’t to the standard I was looking for, was a completely different and unfortunately some flowers were already dead upon arrival, sorry just bringing it to your attention”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers arrived looking a little sad. We have popped an email over to you, in the hope we can put this right for you. Kind Regards -Bunches

Posted 6 years ago

“Very disappointed that flowers for a big birthday celebration didn't arrive on the day. Apparently I should have paid extra for delivery on the day - something that was not stated clearly on the site.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Looks like Royal Mail delivered to wrong address. My mum's birthday was a Saturday and they appeared on her doorstep late on Monday. Flowers were bashed like they had been lying upside down. There was nothing in the packaging to hold in moisture and they were not the lovely surprise i paid £27 for”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I was very dismayed having paid £5.99 extra for my flowers to be delivered by courier to a terminally ill friend, that they were just left on the doorstep by the courier (George apparently). My friend sadly passed away four days later, and I have no way of knowing whether she actually received the flowers, or whether a passerby helped themselves. It seems inappropriate under the circumstances for me to ask whether my friend got to see the flowers before she died.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the delivery. We will be in touch with your very soon regarding this. Kind Regards - Bunches

Posted 6 years ago

“Sadly i ordered the flowers to arrive on a Saturday, and they didn't arrive until the Monday afternoon. When i complained they said i hadnt paid for a specific date. I hadnt realised they would be 48hrs late. Apparently they were lovely flowers once they arrived.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were nice. But I ordered these for my nans birthday and they did not come in time they came quite late!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews