“I ordered what I thought was good size bouquet for my mum on mother’s day, unfortunately they did not look anything like the one shown on website it was a small bouquet and the actual stems were shorter than expected! My mum didn’t like them. Definitely wouldn’t recommend and for £37 including delivery not good value for money! Very disappointed! Wouldn’t order from you again!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on flowers@bunches.co.uk or on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My mum was disappointed that half of the flowers I sent her for Mothers Day had to be binned on the third day.I'm very disappointed too!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Apparently the flowers were lovely but arrived a day after Mother's Day even though I ordered them two weeks in advance.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Terrible punch of flowers, delivered two days early. 23 stems actually turned out to be 16 and very poor quality at that. Website pics look nothing like the actual flowers. New bunch was sent after complaint. Same issue poor quality and not enough stems.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. After looking into your order, we can see that you been in touch with our Customer Support team and this has been resolved for you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers ordered for Mothers Day. Royal Mail didn't bother to knock at door for delivery (both Mum and Dad were home) but left a card saying the parcel could be collected on Monday. Flowers had no dampening cotton around cut ends and so were drooping when collected and only a portion revived. Very disappointed.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I'd asked for the flowers to be left with a neighbour because the lady was elderly & hard of hearing but a card was put through the door and someone had to collect the flowers from the delivery office the next working day”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If the recipient is not available to accept the gift when delivery is attempted they are returned to a local sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may do this. A delivery request can be left on the order; however, this is not guaranteed as this is at the discretion of the delivery driver. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Delivered flowers on time but 8 of the carnations did not open and we're black not happy at all recommend going to supermarket as much cheaper and you can see what your buying”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers arrived 3 days early.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I have used Bunches for years. I last used for Mothers day a couple of weeks ago.. I did not notice that the chocolates were not there. These were Bunches USP - part of the present to friends and family. Also my mother told me the flowers did not last very long - not like they used to. There are plenty of other flowers online so I will go elsewhere next time”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very few flowers - less than image shows. True to flower colour and type.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Did not meet expectation. Poor value for money”

Helpful Report

Posted 6 years ago

“Second time I’ve had an issue with flowers ordered from here - I won’t be ordering again. This time Lily’s dead on arrival and the rest of the flowers looking sad indeed. Replacement sent to wrong person and after a lot of back and forth I finally got money refunded.”

Helpful Report

Posted 6 years ago

“I’ve used Bunches many times but I was disappointed with my last order of flowers for Mothers Day. The bouquet looked very sparse and very unimpressive.”

Helpful Report

Posted 6 years ago

“Flowers arrived on time but were just dumped on the door step and left in the rain. Not what you expect for mother's day.”

Helpful Report

Posted 6 years ago

“The flowers were nice but the price was stupid for how small the bouquet of flowers were. I expected it to be a lot bigger!”

Helpful Report

Posted 6 years ago

“Sadly my mother in laws Mothers Day flowers started dying after just 2 days. All were day by day 4. Very disappointed ☹️”

Helpful Report

Posted 6 years ago

“I was disappointed with Bunches service on this occasion, having always had a good experience in the past. This time, I didn’t receive notification that the mother’s day flowers I ordered for my mum had been delivered (I live in Australia and I’d ordered the flowers for my Mum who lives in England). When I wrote and asked Bunches for delivery confirmation, a Bunches representive responded that they had no way of knowing whether they had been delivered, suspected they probably hadn’t, and would try to look into it. They still haven’t got back to me. It’s a very poor response.”

Helpful Report

Posted 6 years ago

“Great timely delivery but the flowers were sparse. Not worth the money.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Considering it was mother’s day flowers I sent I would have wanted them to last more then 5 days The bunch of roses I got from a garage are lasting longer then the ones I sent to my mother I law”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Ordered a mother’s day bouquet to arrive on Saturday. They were delivered thurs am. The roses were already fully open so by mother’s day they had already started to wilt. Not impressed - have had better supermarket flowers for 1/4 of the price.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews