“Rubbish quality. We made two separate orders. One turned up with several of the main flowers broken in the stem. Both orders (although pretty looking on receipt) died within a couple of days. There are zero buds in there so it will not last.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I was disappointed in the delivery this year. There was more foliage than flowers and the flowers looked sad on arrival Not what I expected from Bunches as been using them for years.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Poor value for money flowers were very sparce”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Disappointed, the flowers arrived in bud as stated but half of the freesia did not open and didn't really smell of anything, tulips were OK, shame.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I have ordered from you a few times and my rating would be Very Good, but this time flowers were very poor and wrong goods ie cake, was sent a candle!! For the amount I paid I was very disappointed.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Bit disappointed. One week after delivery. The flowrts were shrivelled and ready to be thrown out. Supermsrket flowers would still be ok. Delivery is very convenient but I think I will think of something else next year.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I ordered my Mum some flowers for Mothering Sunday, to arrive on the Saturday before. I'm not sure when they arrived, as both my parents are 89 and have difficulty remembering, but they both said the flowers were there about 3 days before the Saturday. By the time we arrived to visit them on the Thursday after Mothering Sunday the flowers had died and been thrown in the bin so we didn't get to see them, which was a shame. I don't think the quality was good enough on this occasion, as the flowers should last longer than this.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Not what I ordered! Very disappointed as a Mother’s Day gift and certainly not worth what I paid”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers looked amazing in the picture but the bunch delivered was disappointing.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The bunch of flowers were no where near as big as they looked online, and I paid for extra stems as well!”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“So disappointed with the flowers I ordered my mum for Mother's Day. Came in box as 3 separate bunches that looked like they were from a petrol station, nothing like pictures. I definitely should have gone to a supermarket for less than half the price!! Such a shame as they looked gorgeous in pictures.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to look into this for you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Delivery was on time and ordering was simple and convenient but the flowers themselves barely lasted 5 days despite following the instructions enclosed. The flowers were lovely whilst they lasted bit unfortunately I wouldn't order again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Order. Arrived day earlier than supposed to ruined surprise to receiver. Flowers died after 3 days”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“I have always been delighted with bunches. But unfortunately this years Mother’s Day flowers were a disappointment. Normally both Mums enjoyed the flowers for over a week. This year both bunches looked like they have been left in a hot room and only lasted for five day before the roses dropped.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers arrived with 5 or 6 buds cut off”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Just looked like nothing”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was very upset with how the flowers arrived after paying £32 for mother’s day flowers and delivery too I was upset that they looked nothing like the bunch we got very upsetting as it looked like I had ordered the cheapest bunch I could fine”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively on our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Arrived on time but did not think the flowers were worth the price paid was very disappointed”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Not good the flowers werent alot and cost alot”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or alternatively via our customer support line on 01623 750343 and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived after 2 o’clock when they said we strive to have them to you before 11. When opened a third of the flowers were dead or rotten. I have complained about this and had more flowers sent out again the said we strive to get the to you by 11 but again they didn’t come till gone 2. Enough said I think.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Furthermore, the hours of delivery for an all-day guaranteed call is 8am-6pm. This is stated on our website when placing an order and selecting your preferred delivery date. This is also reiterated when the email confirmation is sent after the order is placed. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews