“Arrived a day late”

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I'm told the flowers were lovely but I was a bit frustrated by the website constantly saying first available delivery was the 5th but every item offered the 7th or later. Chose the 7th, arrived on the 8th.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We advertise our earliest date of delivery on our home page, however this depends on stock availability ,therefore if the calendar was greyed out on your preferred date this would be due to us waiting for stock to arrive. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Delivery is excellent. I’ve sent 2 bouquets recently 1 to a friend and 1 to my mother and only seen picture of the 1. I’m very disappointed and wondering now if the other one was so poor. If I could add picture and compare it with what is advertised you would clearly see there’s not even half the flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers and cake were really good. However They were late to deliver the flowers by 2 days”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the gift arrived later than expected. We are dispatching gifts from Bunches HQ on time as always and our delivery partners are working hard in these difficult circumstances, however some deliveries may be affected. We do offer a 7 day freshness guarantee with all our arrangement therefore if the gift didn't last please do get in touch with us. Kind Regards - Bunches

Posted 4 years ago

“I have used Bunches quite a few times and the flowers have always been good according to the people I have sent them to. This time however, although so far as I know the flowers were OK it was the delivery that was the problem. They arrived three days late. I know we are going through very difficult times but thought you should know this. I will use the company again but in less stressful times.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the gift arrived later than expected. We are dispatching gifts from Bunches HQ on time as always and our delivery partners are working hard in these difficult circumstances, however some deliveries may be affected. We do offer a 7 day freshness guarantee with all our arrangement therefore if the gift didn't last please do get in touch with us. Kind Regards - Bunches

Posted 4 years ago

“I have bought one of the year long bunch a month deals. It's a bit of a mixed bag. Occasionally the bouquets are lovely with flowers that complement each other and foliage that works well with them. Most other times its as if the florist had a few bits of things left over and just bunged them in together. I usually have to then go and buy some more flowers to supplement the bunch. I know that being winter the choice is somewhat restricted but when I order specific bouquets they are fine, so why is the choice not there for the subscription ones. I feel a bit conned to be honest.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I can't review as the recipient hasn't contacted me so I don't know if the flowers have been received.”

Helpful Report

Posted 4 years ago

“Disappointed compared to previous products. Stems broken andjust not as fresh.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“My sister said that they were not as fresh as they could have been.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Poor quality Gypsophila, by Christmas dried up and going discoloured. A few flowers broken off their stems, but mainly in good condition.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have always used Bunches and never had any issues regarding delivery or quality of their flowers until now. I ordered my friend some flowers but they didn't arrive on her birthday and intact never arrived for a further 5 days by which time they were dead. Super disappointed as this has never happened before.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Would of given you 5 stars as the first time I purchased from you the recipient was very pleased. Sorry to say that on my next recent purchase was not happy at all, the flowers were limp and looked old. When I complained was told they were sending a new bunch but this as yet to happen.”

Helpful Report

Posted 4 years ago

Thank you for you review. We are sorry a replacement has not arrived with you. After looking into your order we can confirm that we were waiting to hear back from you to see you would like the replacement. Please contact our customer support team and they can arrange this for you. Kind Regards - Bunches

Posted 4 years ago

“I decided to buy the freesia's for myself because it said they were fragrant. But sadly they were not.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers on the Black Friday weekend. I had them delivered on the 23rd December. I was very disappointed to hear most of the buds were dead. I always use bunches and this is the first time this has happened.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I would of loved to of given 5*, but I was very disappointed the flowers and cake I ordered for my mother in laws birthday for her birthday, where delivered a day late. After not seeing her for a whole year because of cover I really wanted her birthday to be special. This was spoiled for both of us by the flowers not arriving on the day I ordered them for.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The recipient thought the roses were rather lacking in colour.”

Helpful Report

Posted 4 years ago

“A bit disappointed, ordered 2 bouquets to same address one for my sister one for my mum. One arrived on the correct date the other one was a day late. Also smaller bouquets than I expected. I thought I had read the small print correctly obviously I missed the size details. Flowers however looked lovely when my mum and sister sent photos to me.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“i have always been pleased with Bunches - those people who received flowers from me always said how good they were. This time, alas, I felt that there was not so much value for money. I was very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I sent my granddaughter some flowers some of them were nearly dead.I phoned but got no where not even ( sorry ) I have used Bunches many times. The flowers I received from my daughter were lovely.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Bunches offer an excellent service but the hippeastrum I ordered were OK but a little disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews