“Flowers arrived 2 days later than planned so very disappointed customer as it was for a special 80th birthday and it's never the same getting a birthday gift after your special day .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered two boxes of flowers....one arrived on time and I have seen a picture, the flowers look beautiful. The other didn't arrive, despite receiving an email to say it had. I was told more could be sent but not for a week and no compensation. I took a refund and was very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that your gift didn't arrive as expected. It is extremely disappointing as we have such a high standard and try to make every order perfect. Unfortunately due to supply difficulties we were unable to send out a further arrangement immediately, however we are pleased to hear you were provide with a refund for this gift. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Ordering and delivery was good and arrived on time bonus disappointed in the amount of flowers that the recipient received did not match the stock photo to me when I received a picture from my friend they looked like a £5 bunch from the local supermarket I will not be using your company again as I was dissatisfied with the product .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with my order this time. It was a day late and looked like a cheap bunch of flowers from a garage forecourt, in fact, I’ve seen better there. This is the first time I have not bee. Happy with my order and I have been using Bunches for many years.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. The delivery service selected was our 1-2 working day delivery and your preferred date cannot be guaranteed. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“After ordering 2 different types of bouquet.Both delivered after the date that was requested. The 3 month bouquet...after receiving the first one the receiver described it as very poor. The main bouquet delivered after the birthday date however was very good. However I have to say the staff were extremely helpful in trying to track the deliveries down.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were delivered on time however they were very poor quality and looked nothing like the bouquet in the picture”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers are beautiful but delivery wasn't up to scratch. The flowers were for my daughter but they were left in the Post Office over the weekend. She had popped out for about 20minutes. No effort was made to re-deliver. She went to collect them on Monday morning.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient wasn't available when the delivery was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I am reviewing from what I was told by the recipient, some of the flowers had to be thrown away as they were damaged and no plant food. They were delivered by Royal Mail at 7:30 and were unaware of them until later in the day. I think they have ended up looking ok but I’m not 100%”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“ordering and despatch all went to plan, but cannot comment on flowers as this was sent as a present and I haven't had any feedback”

Helpful Report

Posted 4 years ago

“According to my sister who was the recipient of these flowers some of the roses were very limp which I am thoroughly disappointed with. Obviously ordering on line I cannot see the finished item and when she told me they looked a little worse for wear I was disappointed. I will think twice of ordering from bunches in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers did not look anything like the picture only 8 carnations and I white flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I understand it is a difficult time but disappointed that the flowers arrived two days late. I cannot make comment on the flowers as I have not seen them.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“A lot smaller then the pictures”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were lovely and arrived on time, not so great was the vase which I purchased as an add on that leaked all over the table. Was promised a new vase but this hasn’t arrived yet. This is a shame as the flowers had to be cut down to fit an existing vase. A pity as the two together would have made the perfect gift.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear the vase received was leaking, this is very disappointing. After reviewing the order we can see that you had been in touch with us and a replacement vase was offered, however it appears that we have not heard back from you whether this is required or a refund would be preferred. If you could please reply to the email we can then proceed with your request. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Flowers were supposed to be delivered on Friday and weren’t delivered until the Monday, they did look quite wilted from the photo my daughter sent me. C Telfer”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers did not look like those advertised or as good quality .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I thought the bunch would of been a lot bigger than what they were. A couple of the heads have dropped. This is the first time they haven’t gave me the wow factor”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was offered delivery dates and chose 23 December. However the flowers were delivered 12 December. I have used bunches on numerous occasions so very disappointed. I hope the flowers are not dead on Xmas day for my friends.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Just disappointed that I didn’t receive notification of flowers arriving.”

Helpful Report

Posted 4 years ago

“Good quick posting but I receiver is not in some I sent was stuck in post office sorting centre for 3 days and were dead once they we received so bunches feel you need to make an arrangement with post office if not able to deliver may be just a note through door where they have left parcel even if it’s on door step”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews