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Bunches.co.uk Reviews

4.7 Rating 202,776 Reviews
92 %
of reviewers recommend Bunches.co.uk
4.7
Based on 202,776 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Very small bunch
Helpful Report
Posted 4 years ago
I have been using Bunches for a few years and have come to expect their usual high standard. Unfortunately on this occasion, three of the freesia heads were snapped on arrival.
Helpful Report
Posted 4 years ago
Disappointed the flowers delivered were different from online photo.
Helpful Report
Posted 4 years ago
The combination of flowers and colours was lovely but there was no fragrance from the freesias. Shame.
Helpful Report
Posted 4 years ago
I didn’t see the flowers that were sent. You need to ask the recipient not the sender to review the product.
Helpful Report
Posted 4 years ago
Disappointed with the flowers was a special birthday for a friend nothing like the photos
Helpful Report
Posted 4 years ago
Would have been nice if some greenery had been included.
Helpful Report
Posted 4 years ago
When booking the date for the flowers it says “estimated “ but 3 days is too late
Helpful Report
Posted 4 years ago
Ok ,not great as always a difficult delivery to the Isle of Wight
Helpful Report
Posted 4 years ago
Usually experience excellent service,but was sad that my granddaughter's 30th birthday flowers arrived a day late
Helpful Report
Posted 4 years ago
I ordered a Unicorn bouquet as a thank you but was sent another bunch instead so was a bit disappointed.
Helpful Report
Posted 4 years ago
Service was good but I was Disappointed that there didn’t seem to be as many stems of freesias as stated in the description or in the website photo (from the photo I was sent by the recipient )
Helpful Report
Posted 4 years ago
Seemed to go ok but was left outside door when note or text would have been appreciated.
Helpful Report
Posted 4 years ago
Flowers were lovely only gypsophilia did not seem fresh and was a bit disappointing
Helpful Report
Posted 4 years ago
The photo of the bunch I ordered contained lilies but the one that arrived did not. It was a nice bunch of flowers though.
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Lovely flowers but was delivered 2 days late. This was for a special birthday and I really needed them to be delivered in the day I requested especially as I had ordered a week before. Quite frustrating
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Flowers were in quite a state on arrival but most did perk up after sitting in water for a while. Have to say I think this was more to do with delay at Royal Mail than Bunches. Have used them numerous times and would always have previously rated 5 stars.
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
This was quite a measly offering to be honest having used you before. We wanted it for a funeral and when it arrived on time (thank you) I was a bit dismayed at how small and mean it looked. Quite disappointed
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 4 years ago
Flowers were lovely but the box in which they were delivered was badly damaged, and torn open at one end. This could have led to the contents being spoiled. Fortunately that didn’t happen this time but I would recommend that Brunches reviews the way their couriers transport their merchandise. More careful handling is required.
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear the box arrived damaged as we try to make each order perfect. We welcome feedback from our customers and use these valuable comments to improve service and customer experience, therefore I will ensure your comments are passed on to the relevant department. Kind Regards - Bunches
Posted 4 years ago
Normally I have no complaints about the flowers ordered from Bunches but the last order was not the best. The flowers were very dry and not all of them revived when they were put in water.
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Bunches.co.uk is rated 4.7 based on 202,776 reviews