“Service was good but I was Disappointed that there didn’t seem to be as many stems of freesias as stated in the description or in the website photo (from the photo I was sent by the recipient )”

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Posted 4 years ago

“Seemed to go ok but was left outside door when note or text would have been appreciated.”

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Posted 4 years ago

“Flowers were lovely only gypsophilia did not seem fresh and was a bit disappointing”

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Posted 4 years ago

“The photo of the bunch I ordered contained lilies but the one that arrived did not. It was a nice bunch of flowers though.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Lovely flowers but was delivered 2 days late. This was for a special birthday and I really needed them to be delivered in the day I requested especially as I had ordered a week before. Quite frustrating”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were in quite a state on arrival but most did perk up after sitting in water for a while. Have to say I think this was more to do with delay at Royal Mail than Bunches. Have used them numerous times and would always have previously rated 5 stars.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“This was quite a measly offering to be honest having used you before. We wanted it for a funeral and when it arrived on time (thank you) I was a bit dismayed at how small and mean it looked. Quite disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were lovely but the box in which they were delivered was badly damaged, and torn open at one end. This could have led to the contents being spoiled. Fortunately that didn’t happen this time but I would recommend that Brunches reviews the way their couriers transport their merchandise. More careful handling is required.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the box arrived damaged as we try to make each order perfect. We welcome feedback from our customers and use these valuable comments to improve service and customer experience, therefore I will ensure your comments are passed on to the relevant department. Kind Regards - Bunches

Posted 4 years ago

“Normally I have no complaints about the flowers ordered from Bunches but the last order was not the best. The flowers were very dry and not all of them revived when they were put in water.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Delivery was going to be 12th but may be a day later on 13th but actual delivery was 15th. No tracking on first class post but if I post a parcel I get a tracking number?? I asked how the flowers were after 3 days in post - receiver said they were lovely. Bit disappointed to be honest.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Was disappointed as flowers didnt look like the ones in picture that I ordered. There was the right amount of stems but flwers were poor. They were for my daughters 30th birthday from her 3 boys.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“My latest order from Bunches unfortunately arrived five days late, so the flowers were not as fresh as usual when they reached the recipients' home in London. I realise that this was due to problems with Royal Mail because of the pandemic, but it was still disappointing. I should stress that this has not been a problem with previous Bunches orders.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that your gift arrived later than expected and the flowers were not fresh. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I have used bunches several times and have been pleased with the quick delivery. The first set of flowers looked beautiful and I was very pleased with them, although not arriving as big or beautiful as that in the picture, it is to be expected. The second set I bought I found myself slightly disappointed. It had little resemblance to what I had purchased and advised would be including. It did look slightly like a low end supermarket bouquet; quite sparse looking. I think this wouldn’t have been a massive issue if it wasn’t for the price I paid for them. They were still lovely flowers and the recipient liked them very much. However, I felt that the price didn’t correspond to the second batch. It may have been a one off, so will not completely cut out the idea of ordering from here again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Good service but the quality and quantity of flowers received was rather disappointing considering the cost or the purchase”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Would have looked 100% better .with a little spray of green .just to liven them up .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We provide the bouquet content on our website so that customers are aware of what is included. We do offer additional extras that can be added to the simple bunches, however these were not selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“I ordered flowers for the 91st birthday of a close relative who lives 150 miles away from me. Very disappointed that they didn’t arrive on her birthday and were a day late”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I’ve used bunches before and was very impressed.... this time while I was thoroughly impressed with the customer service, I was really disappointed with the flowers sent. The bouquet I ordered was nothing like the colours or flowers that were shown in the picture. It was for a very special and sad occasion and I wanted the flowers to represent something about my friend. Instead - they were just flowers. No point ordering from the pictures if the finished product is completely different.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered 3 bunches, 1 each for my mum, sister & daughter to tell them I was thinking of them in lockdown. Both my sister & daughter received their flowers on the days requested, and their flowers are still blooming and look gorgeous. My mum received hers 2 days later, the ends were dry and the flowers only lasted 5 days.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Disappointing quality; bunch had too many damaged flowers and lacked fresh appearance. Nowhere near as attractive as local florist or superstore sourced flowers pre-lockdown.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Ordered Rainbow Drop and was disappointed that they did not look as advertised”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews