“I sent flowers to my niece as a birthday surprise, she thanked me with a pick of the flowers. I was extremely disappointed admittedly the flowers were not fully opened but there barely looked to be between 10 or 12 stems, the bunch I ordered should have had 17 Stems so overall disappointed with my first order.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used bunches many times and been happy, unfortunately this time the flowers only lasted 5 days. They came with a packet of seeds rather than the stuff that goes into the water. Unfortunately I don't think I will order from here again”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Worst flowers I have ever ordered, pathetically small and lifeless flowers. Very unhappy and will never purchase again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Once again Bunches has not failed to deliver beautiful flowers and on time. Have used Bunches for several years and always the flowers are well received by my friends and family. Well done.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Large bunch of flowers looks empty in a vase. Far too expensive for the amount you get. First time I've used you and will not do it again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed the amount of flowers my friend received was pathetic compared to the amount shown on your picture”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 2 years ago

“I paid extra for Sunday delivery. Box was crushed at one end and when opened some flower heads were broken, from very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Bunches delivered my flowers with as an apology for flowers that had been delivered the day before that were substandard. The receipient didn't know the flowers were from us, thank you bunches for spoiling my mother in law's 80th birthday. 2 orders in 2 wrongs, not bad going.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the replacement gift holding the message "with our apologies from Bunches. As you had contacted us to let us know that the original order had been damaged whilst in transit and a replacement was arranged for the following day, we would assume the recipient would be aware a replacement was on it's way as an apology. Please accept our apologies for any disappointment caused. Kind Regards Bunches.

Posted 2 years ago

“I bought a similar bunch for my friend a year previous and I was so pleased when she sent me a picture, so I bought her another this year. This time there were hardly any flowers and it looked like a £10 bunch from the supermarket. Very disappointed and won’t be buying flowers from bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed, nothing like the picture. When I complained, I received a silly reply claiming they will look better when they bloom!! They arrived in bloom so no different. Would rather go to Moonpig in future!”

Helpful Report

Posted 2 years ago

“Very very disappointed, flowers died in 3 days and they were a absolutely tiny bunch, not like the picture at all. Genuinely so disheartened.”

Helpful Report

Posted 2 years ago

“The bouquet that was sent on the 12th January for my daughter's birthday arrived in a crumbled cardboard box. Half of the flowers was crashed by this careless delivery, other half was not fresh at all. As a result we got flowers that didn't match the presented image on the site to say the least. When I expressed my discontent and wrote an email directly to the organization, I didn’t receive any feedback or an answer whatsoever. Wouldn't recommend you to anyone due to your lack of care and communication with the clients.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We can confirm we replied to you on 12th January and are still awaiting your response. If you would like to reply to the email, we can then review this further. Kind Regards Bunches.

Posted 2 years ago

“Sadly the flowers arrived 4 days late were very sad on arrival but did perk up. Appreciate this is not your fault due to strikes but maybe another courier should have been used.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive on your preferred delivery date. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 2 years ago

“Bought a bouquet of roses that were apparently half price from £80 to £40 on the website these were beautifully displayed in a box. I got these for my mums 65 birthday as a surprise and when they came I was appalled at what we received it was literally a bunch of 8 roses that I could probably bought at M&S for a fraction of the price and would have lasted longer than the 3 days my mum got from the ones I bought here.”

Helpful Report

Posted 2 years ago

Thank you for your review, however this is not a promotion that we have been running. The order number you have provided is for the Damson Delight arrangement that retails at £24.00. We would recommend that you check your confirmation email for this bouquet as this will show the company name. Kind Regards Bunches

Posted 2 years ago

“Disappointed! 2nd recent delivery to the Witney area. The flowers were left by the garage; nobody was in. But why no card put in the door? The recipient did not see the flowers when she got home. I was a delivery notification with a photo of the garage. A card should have been put through the door too. I was only able to contact the recipient the next day. So she found the flowers a day late.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so sorry to hear the delivery driver did not leave a calling card to inform the recipient of where the gift had been left. As a gifts by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We do offer a 7 day freshness guarantee with all of our flowers, therefore if they did not fare, please pop an email over to flowers@bunches,co.uk and we can review this further. Kind Regards Bunches.

Posted 2 years ago

“Not the usual standard of your flowers was sent photo not impressed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately very bad, will never use this company again m.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Only 9 carnations, and 2 green items in bunch. Rubbish!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“It didn’t deliver to the address”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Hi I.m so sorry but my parcel did not get to my sister for Xmas at all I said leave with a neighbour prob person left but said person did not give it to her 😉 sis has said to do it again but I like bunches I will use you again have a Happy New Year”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. We will be in touch with you very soon. Kind Regard Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews