“Not too happy as never received confirmation of delivery date.”

Posted 2 years ago

Thank you for your review. We are sorry that you did not see your confirmation of the order. We can confirm this has been delivered to your inbox, however you have not viewed this. This may be due to the email being filtered into your spam folder. We would recommend that you check the settings of your device so that emails are not missed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Initially ordered flowers on 5th September for delivery on 17th September for a 60th birthday. Flowers arrived at lunchtime on 18th September in pretty poor condition. Completely missed the deadline even though I ordered 12 days in advance! These were a gift from the Medical Centre where I work.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that your gift arrived the day after your selected date. The service you had chosen is our free 1-2 day delivery service 95% of gifts do arrive on the selected date but this is not guaranteed as explained on our website. We are sorry to hear however that the flowers were not in a good condition and we will be in touch with you very soon to discuss this further. Kind Regards Bunches.

Posted 2 years ago

“Very poor bouquet: what I was sent was mainly spray carnations. I had to pay extra for the "baby's breath" without which this would have been an even poorer show. I could have purchased the same flowers for £10.00 in Sainsbury's. At nearly £30.00 this was extortionate and very disappointing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Terrible flowers and so underwhelming for the price. I paid £36 for them and they were so small. I’ve bought a bigger bunch of flowers on this website for cheaper before, and even bought bigger in tescos. I bought these flowers as a gift thinking they would be a bouquet worth £36, but I wouldn’t pay £20 for them! The rattan looks tacky and was fraying, too. Incredibly disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Sorry very very disappointed with our purchase, certainly what we received looked nothing like what was shown on the order form. total waste of £28.00. even after 3 days they looked like nothing. would never buy these flowers again. maybe we were unfortunate and were sent a bad buch..”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Having received a good service for some years things have gone downhill. Sadly recently there have been problems with our orders. Delivered to the wrong address or damaged, mainly down to the Couriers With regret, we have now stopped ordering from Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“The flowers arrived late (ordered on Wednesday, to arrive on Saturday but turned up on Monday) and the picture on the website misrepresented the volume of the flowers. Very poor.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. the order number you have provided does not coincide with the information you have provided. If you would like to pop an email over to flowers@bunches.co.uk with the correct order number and information and we can review this further. Kind Regards Bunches

Posted 2 years ago

“The flowers were delivered on time but they were very droopy and they did not look fresh, I did send you an email telling you this but I had no reply, My Aunt is 91 years of age and she was sad at the state of the flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have been unhappy with your gift. Unfortunately we do not appear to have received your communication, if you could pop this over to us at Flowres@bunches.co.uk, we can then review this further. Kind Regards Bunches

Posted 2 years ago

“Recently purchased a large bunch of flowers (Picasso) from Bunches for my Mother’s 95th birthday. What arrived was a small bedraggled mostly green collection. Hardly what was promised by the photograph. I shall not be giving them my custom again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“This was the worst experience we have ever had ordering flowers online. The quality of the flowers was disgraceful and there was no way they resembled the online photographs. On contacting Bunches we were offered 3 stems of spray carnations (not in the original bunch) but we declined. Will not buy from Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing your communications with us we can see that we offered to send a bouquet of spray carnations with our apologies. If you would like us to arrange this we are more than happy to dispatch these. Once again, our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“Flowers were bashed and did NOT arrive in bud, as promised. In fact, the roses (which were the main event) were as open as possible and going brown on the edges. I contacted Bunches who could not have cared less and suggested that the flowers must have come out of bud in transit... So please do not waste your money on this horrible company and their rubbish products as I did.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been unhappy with your gift. After reviewing your communication you had mentioned the flowers were not in bud, however no mention was given regarding any browning on the roses. As explained we offer a 7 day freshness guarantee with all our arrangements and suggested that you contact us should the flowers not fare. If the flowers did not pass our guarantee then please do contact us again. Kind Regards Bunches

Posted 2 years ago

“Very disappointed of my order! Flowers wasn’t even close the on the picture and was totally in different colours and very poor!! I don’t recommend it!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The order page said 24 stems only 21 were delivered and on complaining a lifeless condescending response announced that there were 21 carnations and three others. As a piece of customer service this was derisory. I shall be taking my business, after many years of loyalty, elsewhere now.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service. After reviewing our communication we can see that when you contacted us regarding the 21 stems we informed you this was the correct amount of carnations and the 3 other stems were gypsophila. This information is provided in our description of the product so customers are aware of what the bouquet content consists of. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers arrived looking very sad and dying. Added provided feed packet which perked them up temporarily. A bit disappointing as was a birthday present for my mother. Flowers from other were still going strong long after these had been binned. Do yourself a favour and go somewhere else”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“ordered for delivery on the 4th of September for our wedding anniversary didn't turn up till the 6th complained and asked for my money back only to be told another bunch was on its way.Now 11th of September and still no sign will never use again disgusting service”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to you have been unhappy with our service. After looking into your complaint, we can see that we offered to send you a replacement arrangement due to the original arriving later than expected, however we have not heard back from you. If you would like us to pop a fresh bouquet to the recipient, please do let us know. Kind Regards Bunches.

Posted 2 years ago

“I have ordered flowers in the past but was very disappointed with the very poor quality of these flowers when they arrived, especially as they were for my friend on her wedding day. Needless to say I will not be making any further purchases from Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Horrendous quality and service. Do not waste your money on the worst quality ‘flowers’”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Not value for money evern with the discount. This will be my last order”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Very poor. Do not come as seen on the picture. Won’t be using this company again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I have no idea if my flowers were delivered as I had no acknowledgement from my recipient and bunches never notified me they had been delivered”

Helpful Report

Posted 2 years ago

Thank you for your email. We are sorry to hear you did not receive your tracking information. We will pop this over to you so you can see the journey of the parcel. Please accept our apologies. Kind Regards Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews