“The bouquet that was sent on the 12th January for my daughter's birthday arrived in a crumbled cardboard box. Half of the flowers was crashed by this careless delivery, other half was not fresh at all. As a result we got flowers that didn't match the presented image on the site to say the least. When I expressed my discontent and wrote an email directly to the organization, I didn’t receive any feedback or an answer whatsoever. Wouldn't recommend you to anyone due to your lack of care and communication with the clients.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We can confirm we replied to you on 12th January and are still awaiting your response. If you would like to reply to the email, we can then review this further. Kind Regards Bunches.

Posted 2 years ago

“Sadly the flowers arrived 4 days late were very sad on arrival but did perk up. Appreciate this is not your fault due to strikes but maybe another courier should have been used.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive on your preferred delivery date. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 2 years ago

“Bought a bouquet of roses that were apparently half price from £80 to £40 on the website these were beautifully displayed in a box. I got these for my mums 65 birthday as a surprise and when they came I was appalled at what we received it was literally a bunch of 8 roses that I could probably bought at M&S for a fraction of the price and would have lasted longer than the 3 days my mum got from the ones I bought here.”

Helpful Report

Posted 2 years ago

Thank you for your review, however this is not a promotion that we have been running. The order number you have provided is for the Damson Delight arrangement that retails at £24.00. We would recommend that you check your confirmation email for this bouquet as this will show the company name. Kind Regards Bunches

Posted 2 years ago

“Disappointed! 2nd recent delivery to the Witney area. The flowers were left by the garage; nobody was in. But why no card put in the door? The recipient did not see the flowers when she got home. I was a delivery notification with a photo of the garage. A card should have been put through the door too. I was only able to contact the recipient the next day. So she found the flowers a day late.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so sorry to hear the delivery driver did not leave a calling card to inform the recipient of where the gift had been left. As a gifts by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We do offer a 7 day freshness guarantee with all of our flowers, therefore if they did not fare, please pop an email over to flowers@bunches,co.uk and we can review this further. Kind Regards Bunches.

Posted 2 years ago

“Not the usual standard of your flowers was sent photo not impressed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately very bad, will never use this company again m.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Only 9 carnations, and 2 green items in bunch. Rubbish!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“It didn’t deliver to the address”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Hi I.m so sorry but my parcel did not get to my sister for Xmas at all I said leave with a neighbour prob person left but said person did not give it to her 😉 sis has said to do it again but I like bunches I will use you again have a Happy New Year”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. We will be in touch with you very soon. Kind Regard Bunches

Posted 2 years ago

“I ordered flowers as a birthday gift for a friend. They were not delivered on the day but were promised to be delivered a week later, after remaining in the Royal Mail office for 7 days. I dread to think what state they were in. Unbelievably unsatisfactory!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately after using Bunches for many years- the Christmas delivery from the photo did not resemble the actual delivery even though I have been assured that the written text matches. Very disapointing- would suggest Bunches start charging again for delivery ( instead of free) .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I can only give a one star review as the flowers I ordered were never received. I appreciate this was probably due to the postal service being used but I cannot comment on something that didn't arrive.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Pointed used to think they were good value but no with paying the postage which is an extra and the last lot I received they just seem to be so skimpy afraid I don't think I'll be ordering again they needed a lot more greenery with them to bulk them out which just wasn't there air”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I have used Bunches many times but the last order was not up to their usual standard I will be wary to use them again .9”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered the Rhubarb and Custard bouquet. Looked beautiful in the picture unfortunately didn't look very nice when delivered. Hardly any flowers in it and the white carnations already withered. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Absolutely terrible and when I complained and sent a picture they kept saying they wanted me to count the stems of each kilns of flower. They could clearly see there was a major discrepancy in the size of bouquet. Since I had sent them from Canada to a cousin who’s husband passed, it was not appropriate to ask her to please count the stems and report back ! She just happened to send a picture to say thank you! I was mortified by the pathetic bunch of flowers that fit into a wine glass. Absolutely pathetic when I trusted this company…. Icing on the cake is not taking responsibility for the experience I had. Brutal and would say to run from this company!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with our services. Unfortunately the image you provided had quite a few flowers that are not from our range and it would seem the recipient has mixed the flowers with others and we have been unable to see the full bouquet. To be able to review this we would require the full stem count or an image of how the flowers arrived as we cannot see the full arrangement from the image given. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“The flowers came the day after the date said and also wasn’t a full bunch and didn’t look as good as they did in the picture, looked as though someone threw a few roses together n sent them on their way. Don’t like to complain but I wouldn’t buy flowers from here again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not at all happy with the quantity for the price. On the picture it shows a beautiful bouquet of flowers with a lovely spray & a vast amount of flowers. What I received was not what was in picture, was about half of the quantity of flowers. I cant complain on quality as they were beautiful flowers but for the price I could have easily gone to tesco & bought at least 10 times the amount of bouquets for the price on here. Definitely will not be buying from here again ☹️”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I always purchase from you, this time the flowers where wilted and didn’t open and only lasted four days, very in happy customer”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Dreadful service. Poor communication. Goods did not arrive on time. Poor quality and damaged card. In total, a totally bad show. Need to tidy up their act.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with our service, after looking into this we can see that the flowers arrived within our stated timeframes. We are sorry to hear that you found the flowers of poor quality. If you could pop us an email over with an image of the flowers and card and we can review this further for you. Kind Regards Bunches.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews