“Bought damson bouquet size large which should have had 17 stems. It had 10 stems of flowers and 7 stems of greenery. So don't buy as you are wasting your money.”

Helpful Report

Posted 2 years ago

“Such a shame as I didn’t realise that the ‘leaf stems’ were counted in as the bunch of flowers that I thought I had ordered.. the picture my daughter in law sent me of the bunch looked so sparse!!!😢”

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Posted 2 years ago

“The order for Mothers Day arrived soaking wet and was delivered upside down - emptying the contents all over the box.”

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Posted 2 years ago

“Ordered Rhubarb and Custard (check them out) for my friends birthday. The ones she received were worlds apart compared to the picture on the Bunches website. Severe embarrassment, complained to customer support were told "they are not from our hand tied range and will therefore need arranging" really!! Will not be purchasing again”

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Posted 2 years ago

“No flowers arrived but money taken - only when I met with the recipient did I discover they had no received any flowers!!!”

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Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“I ordered flowers to be delivered on my nieces birthday. It turns out the delivery took place at 18.01 and by then nobody was home. The flowers were left with a neighbour so were notbreceived by the recipient until the next day and by this time the flowers were in need of some refreshing water. I am so disappointed with the service I received and will not use Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry the recipient was not home when the delivery was attempted. We do advise that we deliver until 6pm. If the gift was left with a neighbour a calling card should have been left to let them know the parcel had been left with a neighbour. If no card was left, please pop an email over to flowers@bunches.co.uk so we can review this further. Kind Regards Bunches

Posted 2 years ago

“My first ike using bunches and if ik honest I wouldn't use again. My delivery address wasn't put properly in to the system (I'm convinced it glitched as I remember typing the delivery address in) therefore my flowers got sent out for delivery at an undeliverable address and didn't get physically delivered in the end. They were returned to sender and when I called to sort this out I wasn't offered any compensation for this error so I paid for flowers which never arrived. I was made to feel like it was an error on my end over the phone so overall would say that this wasn't a very good customer service experience.”

Helpful Report

Posted 2 years ago

Thank you for your review. After reviewing your order, an incorrect address had been entered when the order was placed. When an order is placed online we rely on the information provided to be correct, therefore the gift was sent out with the address supplied. We do send a confirmation email after the order is placed which allows the customer to ensure all the details are correct. Therefore, if any amendments need to be made this can be done before the order is dispatched. We do understand that mistakes can happen, however we cannot be held responsible for items that are not delivered or delayed due to incorrect details being provided. We can also see that we offered a large discount should you wish to place the order again with the correct details. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 2 years ago

“DO NOT TRUST THE DELIVERY DATE. I think its very unprofessional to provide a delivery service where you can select the date you would like the order to be delivered, and they don't turn up until the following day. I appreciate that this might be a royal mail issue although if it is a recurring issue which I’ve been told is the case by the Bunches team, then it should not be an option on your website. Frustratingly the flowers i ordered for my girlfriend were late and therefore she missed them before going away. I complained and Bunches took 0 responsibility which meant I have wasted the money I spent. Would not recommend if you are shopping for a timely gift.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Expected a bigger bouquet Very disappointed For what I spent”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Disappointed in delivery delays which the company took little interest in resolving. Very curt responses and no responsibility taken for delivery delays”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“After some upsetting news I made a mistake on my keypad when typing the address of my bereaved friend. Bunches not only offered no help or recompense I was actually told it was my own fault. I have asked to be removed from all mailing lists which has been ignored hence the request for this feedback. I will never purchase anything from them again. Just go away, please Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you provided incorrect information that led to a failed delivery. As our products are of a perishable nature we were unable to send the gift out again once it had be returned. We did however you a large discount should you wish to place the order again when you contacted us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers delivered in terrible condition heads falling off and box falling apart. When I complained I was asked to send photo obviously did not believe me although I have been customer for over 10 years. Will no longer use Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry that your gift arrived damaged, this is not what we would expect and we understand your disappointment. If you would like to pop us an email over to flowers@bunches.co,uk with an image of what was received, we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Did not look as good as the pictures.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not happy at all, on the picture looks definitely bigger, last 6 days only. Will buy somewhere else next time.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I orderd 3 items for delivery and they where not delivered I phoned customer service and they said they would contact me when it was returned I have had no contact and no refund”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have had problems with your delivery. Sometimes it can take awhile for items to be returned to us. We can see that we contacted you on 27th March to let you know of the return. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I was disappointed with the order, actually I have ordered a teddy bear but It hasn't arrived, only flowers were dispatched.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear the teddy bear ordered did not arrive with your gift. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“Disappointed for the cost of these flowers! Very small and uneffective. Very close to complaining.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers did not arrive. The delivery firm said no one was in. There were 4 of us at home and I was sitting in front room with view of the front gate and no vehicle stopped at our address”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Would not use again. Flowers were not despatched until 6.30pm the night before they were due, so there was no chance of them delivering on time. Flowers themselves were like something I'd pulled out of a bush. NOT RECOMMENDED”

Helpful Report

Posted 2 years ago

“I ordered white roses and was sent a multi coloured bunch,when I complained I was told they can substitute the order with what they’ve got,it’s in the small print.also the roses they sent were 2nd class I could of got better from a supermarket,will never use again and have told my friends also.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews