“The flowers were not delivered until 2 days after the supposed delivery date, as the recipients were at the funeral of their son. I thought it being flowers they would have been left on the doorstep. I have used bunches for years and always been delighted with the service, but sadly won't be ever using your firm again. Mary G”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry the recipient was not available when the delivery was attempted. We do advise in our delivery terms should no one be available the parcel will be returned to the depot after a calling card is left for the recipient to collect or rearrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches.

Posted 2 years ago

“Did an order on Monday 10th October, it is now Wednesday 26th October and they still haven't arrived yet!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear h your flower gift has not arrived. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately, due to Post Office error, the flowers were not delivered.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered a XL bunch of flowers for a 60th truthfully I was embarrassed by what they received only thing that remotely matched the picture was the lillies the rest was a joke no carnations just a few lillies and loads of foliage was not what was displayed or ordered, used next day delivery didn’t come next day which wasn’t a big deal but they was shipped out with no water so wilted abit Emailed over a week ago no response”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do not appear to have received your email, if you would like to pop this over to us again, we can then review this further for you. Kind Regards Bunches

Posted 2 years ago

“Awful limp bunch of squashed dead flowers really cheered up my sister who was about to start her 2nd round of chemotherapy never again!!!! And no communication when I tried to complain disgusted”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have not received a response from us in relation to your complaint. We will look into this now for you and you will receive an email from us shortly. Kind Regards Bunches

Posted 2 years ago

“Ordered flowers for my step mum's birthday on 10/10/22 and she still hasn't received them, Royal Mail say they attempted delivery but she has not had any notification of them trying, probably all dead now..”

Helpful Report

Posted 2 years ago

Thank you for your review. After looking into this we can see that a delivery was attempted on the date requested, however no one was available to accept this. We will be in touch with you shortly to discuss this further. Kind Regards. Bunches.

Posted 2 years ago

“Disappointed that flowers did not arrive on my mums birthday despite ordering in time and stipulating the need for this.”

Helpful Report

Posted 2 years ago

“Absolutely shocking will never use this site again”

Helpful Report

Posted 2 years ago

“Very disappointed with these overpriced flowers. Embarrassed when I saw the gift I had given. Will not use them again.”

Helpful Report

Posted 2 years ago

“I bought these flowers for my best friend as she was home poorly. The picture she then sent me upon arrival of the delivery is not at all like the photo advertised. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not as ordered, delivered to wrong address. Poor value”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent order. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I was very disappointed as the roses I ordered for my parents wedding anniversary only lasted 4 days before having to be thrown away. I have used other on line companies whose flowers last a lot longer.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“The bunches courier DPD did not deliver the flowers to the address requested but to the next-door offices, failing to leave a card explaining where they had left them. So flowesr took a week to get to the correct person.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers that arrived looked nothing like the image. Even after time for them to open!!! Disappointing gift !!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“What I ordered (and paid just shy of £30 for), and what my recipient received are two incomparable things. I wish I could add photos here to prove my point. I don’t know if this is a scam, or if I was just unlucky.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Would never use again-customer service is rubbish!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I’m afraid I have a complaint to make as my husband sent me roses for our 60th wedding Anniversary. I received them today and one rose was completely broken off and the others look half dead. I can send a photo of them if you require it. I have been a customer of Bunches for many years and have received gifts and have always been so satisfied, this is the first complaint I have had to make”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers were supposed to arrive in bud but were already open.They lasted less than a week. There was nothing to give them any moisture in the packaging. Very disappointing anniversary gift.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Not too happy as never received confirmation of delivery date.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you did not see your confirmation of the order. We can confirm this has been delivered to your inbox, however you have not viewed this. This may be due to the email being filtered into your spam folder. We would recommend that you check the settings of your device so that emails are not missed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Initially ordered flowers on 5th September for delivery on 17th September for a 60th birthday. Flowers arrived at lunchtime on 18th September in pretty poor condition. Completely missed the deadline even though I ordered 12 days in advance! These were a gift from the Medical Centre where I work.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that your gift arrived the day after your selected date. The service you had chosen is our free 1-2 day delivery service 95% of gifts do arrive on the selected date but this is not guaranteed as explained on our website. We are sorry to hear however that the flowers were not in a good condition and we will be in touch with you very soon to discuss this further. Kind Regards Bunches.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews