“Very disappointed at the quality of the flowers. Didn't represent the picture of the flowers shown in the advert”

Posted 3 months ago

“Having ordered several flower arrangements and plants over the years I was very disappointed to learn that our last order was not in good condition. I order from Canada to Northern Ireland and it is a special gift for my motherinlaw who is in a care home. I feel very hesitant to place further orders with your company.”

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Posted 3 months ago

“Not worth the money mostly just foliage, ordered for my mums birthday was disappointed”

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Posted 3 months ago

“Royal Mail are totally unreliable and consequently flowers were late arriving. I will not use you again if you continue to use Royal Mail.”

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Posted 3 months ago

“Very few flowers not the usual standard disappointef”

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Posted 3 months ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 3 months ago

“Ordered the Christmas bouquet for my Mum. She sent me a photo to say thanks and it looked like half of it was missing. Emailed to complain and just got a generic reply. I have previously ordered and had lovely flowers but maybe Christmas just isn’t the right time to buy. Certainly wouldn’t bother again”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 3 months ago

“Very disappointed - I made identical 2 orders to 2 separate but nearby addresses for delivery on 18 December. One was delivered with no problem - the other never happened. When I hadn't got a delivery receipt for the second one (#1550 1012 035 466K), I tracked it on the DPD link, to find that it merely stated "We have received your order details, but have not yet received your parcel". I then phoned Bunches Customer Services, who acknowledged there was a problem. The agent, who didn't really apologise, offered a refund or a replacement to be sent - but then stated that the hamper I had ordered was now out of stock, and that any alternative choice would now no longer be able to be delivered before Christmas. As the recipients were away after Christmas, that was not an option, so I had to accept the refund. But because I was unable to get out of the house and buy and deliver an alternate gift myself, I am deeply saddened that my friends consequently received nothing. It's possible that DPD were the culprits (despite claiming they never received it) as they are the most useless courier service on the planet, but ultimately Bunches failed me (and my friends) and a two-star rating (for the 1 successful order) is probably a bit generous.”

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Posted 3 months ago

Thank you for your review. We are so very sorry that your gift was not delivered. As a postal company we do rely on couriers to ensure our gifts are delivered safely. Unfortunately, they have severely let us down on this occasion. We have since made a complaint with the courier company and their lack of service. Unfortunately, the hamper that you had originally ordered had sold out, therefore we were unable to offer you the same hamper as a replacement. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 months ago

“One of my orders was sent to Lochgilphead instead of Paisley. It then took 4 days to get back. Instead of being delivered on Friday it did not arrive until Monday. The outer package was quite crushed although my aunt said the flowers were OK. I am concerned they will not last as long as expected as they were so long without any moisture and obviously had much more rough handling than expected. I have a copy of the delivery photo should you require it.”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and the correct order number, as the number provided does not correspond with your comments, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 months ago

“Should make it clear what you get”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“Was not impressed at all. My sister’s flowers were nothing like the picture on the website.”

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Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“Your flowers would stand better chance if you put wet tissue round stems and to tell me to take outer petals of the 🌹 because they’re going brown is ridiculous and not acceptable”

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Posted 4 months ago

“Not happy with the Royal Mail . Delivery day late and not till evening . Flowers all full out as well and no card inside so not good . I did call but not helpful response”

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Posted 4 months ago

“At first my present was delivered to the wrong address so arrived the day after Not too good as it was for a special day However the flowers etc were okay thank goodness”

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Posted 4 months ago

“Delivery was 3 days late. The special event had passed . When it was delivered, it was delivered to the doorstep upside down. The whole experience was embarrassing. The lady on the phone offered to refund the courier costs but I don't know if that happened but small compensation for the disappointment. Its the first time I've used bunches but will not use them again.”

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Posted 4 months ago

“Flowers had no chance of arriving on the requested day (my mums birthday), I don’t think the company even aimed for this according to the tracking information and it was the smallest bunch of flowers I’ve possibly ever seen. The price seemed reasonable, I guess that is why.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“Very few flowers for the money paid”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“The actual flower arrangement that arrived looked very skimpy compared to the lovely picture on your website. was quite disappointed.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Too expensive for the amount of flowers in the bouquet !!!!! Saw this for first time last weekend. Very very disappointed !!!”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Very disappointed”

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Posted 4 months ago

“Flowers didn’t last a couple of days They some some of the leaves was dying I know it can be difficult to copy but didn’t look nothing like the pictures was like a different bunch Overall Disappointed”

Helpful Report

Posted 4 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews