Bunches.co.uk Reviews

4.7 Rating 200,870 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery good but flowers not best very limp and a few broken”

Helpful Report

Posted 5 months ago

“Flowers were late, not your fault, but did not look anything like your promotion photo.”

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Posted 5 months ago

“Christmas boquet was 'rangy' and past it's best - not the standard I expect from Bunches. Have used for years and am usually delighted. Also this year no orietal orchids in the selection - my Auntie's favourite flower at Christmas”

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Posted 5 months ago

“This is the second time I hve problems with delivery from Bunches its not the company but the delivery which is the problem Royal mail is the delivery people and my flowers should have been delivered on the 21st December to and elderly lady they were not delivered as they said no one was in they told me that they would be delivered the next working day but they were delivered on th 24th December looking very sorry for them selves Unfortunately I will not be using Bunches again due to this event Sorry for the company but you need to get your delivery service sorted out Thank you Sheila Smith”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“I ordered 3 boquets for Christmas Gifts. Two bunches were top class but one bunch had flowers missing as per description. I telephoned customer services and they said they would replace the said bunch. this was on 20/12 2024 and still not received replacement 2 weeks later although customer service said it would be delivered within 2 days. If this is their customer service, I will not use them again. Mr B. Newman”

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Posted 5 months ago

Thank you for your review. We are sorry that the replacement has not been received. We can see this was delivered on the 22nd December, please contact us on 01623 750343 to discuss this further. Kind regards Bunches

Posted 5 months ago

“Love bunches ! This time pretty disappointed, ordered to be delivered Friday, flowers eventually arrived very late on Monday, which meats flowers were past their best and didn't bloom properly. Delivery was issue, which appreciate is a third party.”

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Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 months ago

“Very unhappy with the carnations sent to Christine Brown in IOM for Xnas”

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Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Been using Bunches for a number of years now and never had a problem until now. I ordered letterbox gifts for my 2 sisters as a Christmas gift to be delivered on 23rd December. I was informed on Friday 20th that they would be delivered the following day (to early) I was then notified that they couldn’t make delivery of one of the packages and that it would be delivered on Sunday (still too early). These were letterbox deliveries , where’s the problem? I was not informed of any actual delivery confirmation for either of the packages. Fortunately my sisters both let me know their packages were received. What do I do for their birthday flowers this year???”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower deliveries. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Very disappointed that not only was it delivered in the evening but some of the flowers were broken. Alongside 2 other bouquets my daughter had received these looked like they had been "nicked from a graveyard" . Will not be using these again?”

Helpful Report

Posted 6 months ago

Posted 5 months ago

“I emailed feedback on arrival of the flowers and the response I received tells me all I need to know about Bunches … I won’t be using again or recommending to others”

Helpful Report

Posted 6 months ago

“Arrived the next day which was great but quite disappointed with the bouquet, looked a lot smaller than picture and what I was expecting”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Letterbox flowers ordered ,supposed to all be in bud and last 14 days ,some were in bud but at least half were not and as a result they died around 8-10days ,my first time using this company ,not so great … and these were a gift … :(”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift and the carnations didn't last as long as expected. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Ordered for a friend for her birthday, it looked tiny even the chocolate slab was so small. Very disappointed, paid around £35 for flowers that look like clearance supermarket ones. Only good thing was delivery was on time”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. the Chocolate pizza slice ordered, we advise this is 50g on our website, so customers are aware of this. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“My friends sent me a photo and we were both disappointed as they were not a good as usual.She is having a tough time and thought it would brighten her day.A disappointed customer”

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Posted 6 months ago

Posted 5 months ago

“The flowers only lasted 3-4 days. It was a gift for Nan for her birthday and was a bit embarrassing that they didn’t even last a week.”

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Posted 6 months ago

“Sadly the roses died before even properly opening which spoiled the whole bouquet.”

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Posted 6 months ago

“I was disappointed with the service and the delivery of my order for what I paid for 6 steam two bits of folage is day light robbery I will not be using you”

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Posted 6 months ago

“Sorry to say , my experience has been very stressful and the actual bunch recieved not quite as I expected .The next day delivery actually took 4 days”

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Posted 6 months ago

“Flowers were fine but delivery was appalling. Package was thrown over a garden gate - during Storm Darragh - in the pouring rain. It was luck they survived.”

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Posted 6 months ago

“From the pictures that I was sent from the recipient compared with the website, I was very disappointed. I told the seller who just asked me to count the stems. I won’t be using again.”

Helpful Report

Posted 6 months ago

Bunches.co.uk is rated 4.7 based on 200,870 reviews